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Rating: 4 out of 5
A lot of choices but not always available... and the 24-48h delivery, you should rather count on 3-4 days.
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 1, 2, 3 and 4 stars
Reset filtersA
Rating: 4 out of 5
Fast shipping, unfortunately the hat is too big even though on the product page it is advised to take one size up (Size small!) and this note is incorrect.
So product return with the losses that this entails and the cost !!!!
Despite my remarks to this site, no apology or compensation offered !
A little more communication would be a plus for this seller ...
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So product return with the losses that this entails and the cost !!!!
Despite my remarks to this site, no apology or compensation offered !
A little more communication would be a plus for this seller ...
A
Rating: 3 out of 5
It's okay
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A
Rating: 4 out of 5
the site is clear and the colors match the product well
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A
Rating: 4 out of 5
what I especially appreciate is that we can pay by check....
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A
Rating: 4 out of 5
Perfect purchase, very nice item - thank you!
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A
Rating: 4 out of 5
for me, your manufacturing brand is missing inside
the hat, to say that this is a real one
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the hat, to say that this is a real one
A
Rating: 4 out of 5
nothing special
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A
Rating: 3 out of 5
Nice cap, but I followed the advice on your site to choose one size up from mine and ended up with a cap that is too small!
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A
Rating: 4 out of 5
Quality products with a very large selection. Perfect delivery. Small downside, a site a bit outdated in terms of ergonomics and design. It deserves a little refresh!
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A
Rating: 3 out of 5
connecting is not simple
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A
Rating: 4 out of 5
very good but the order was placed at Christmas and we only received the hat now but better late than never because my husband really cared about it.
Until the last moment I was wondering if we would have it because we had no news. I tried to call you but there was no answer.
Once your email was received, everything went very quickly: CONGRATULATIONS!
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Until the last moment I was wondering if we would have it because we had no news. I tried to call you but there was no answer.
Once your email was received, everything went very quickly: CONGRATULATIONS!
A
Rating: 4 out of 5
The site for perfect hats
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A
Rating: 4 out of 5
Fast delivery
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A
Rating: 4 out of 5
correct
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A
Rating: 4 out of 5
Helpful. Fast delivery. And always well packaged and in good condition.
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A
Rating: 3 out of 5
Arrived on time but the gift wrapping is a bit outdated... too bad...
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A
Rating: 3 out of 5
delivery delays
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A
Rating: 4 out of 5
Delivery is fast and the packages are well prepared.
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A
Rating: 4 out of 5
No issues, price respected, deadline too! Suitable product
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A
Rating: 4 out of 5
Some items have very few details.
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A
Rating: 4 out of 5
good, I am satisfied.
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A
Rating: 4 out of 5
Easy to use
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A
Rating: 4 out of 5
Impeccable.
Well advised on the phone.
Well delivered.
Product as described.
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Well advised on the phone.
Well delivered.
Product as described.
A
Rating: 4 out of 5
Very complete site with many products, so maybe some sub-divisions would make navigation even easier
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A
Rating: 4 out of 5
Order compliant
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A
Rating: 4 out of 5
Very clear and easy to use
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A
Rating: 4 out of 5
Satisfied with the clear and readable site, fast delivery, well-packaged product.
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A
Rating: 4 out of 5
Good overall
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A
Rating: 4 out of 5
I regret a small defect that was not noticed during preparation. (the company offers me 10% off my next purchase)
Fast shipping.
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Fast shipping.
A
Rating: 4 out of 5
Good quality of service. Just mention the manufacturing time at the order.
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A
Rating: 4 out of 5
Important choice and accepts bank checks!
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A
Rating: 4 out of 5
I am satisfied with my order
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A
Rating: 3 out of 5
Order processed and shipped quickly. Just a problem with the invoice. I first requested an invoice with a VAT number, and I was sent the same invoice without a VAT number. I made a second request, and at that moment, I was sent the invoice of another customer that had nothing to do with my purchase. I reported it and never received a response again. Too bad, without this issue I would have given 5 stars.
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A
Rating: 3 out of 5
Very unpleasant welcome from your collaborator on Saturday following the delivery of the product, to get some information about the return procedures.
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Response from Chapellerie Traclet
Hello,
Please excuse the welcome from our collaborator who may have expressed himself poorly while trying to do well to satisfy you.
We hope this does not tarnish our relationship for a future purchase.
Best regards
Traclet Sébastien
Please excuse the welcome from our collaborator who may have expressed himself poorly while trying to do well to satisfy you.
We hope this does not tarnish our relationship for a future purchase.
Best regards
Traclet Sébastien
A
Rating: 4 out of 5
It's a shame there is only one visual on the hats. And that we don't see them all worn on a mannequin. Otherwise, nothing to report.
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A
Rating: 4 out of 5
Wide selection, nice range for men and women
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A
Rating: 4 out of 5
Delivery times respected but condition of the package passable
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A
Rating: 4 out of 5
Product compliant but package arrived in poor condition
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A
Rating: 4 out of 5
Good
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