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Rating: 4 out of 5
See comments below
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 1, 2, 3 and 4 stars
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Rating: 1 out of 5
I have not received my Panama... the hat was replaced by a book and the merchant doubts my honesty instead of looking into where the malfunction comes from and refunding me
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Response from Chapellerie Traclet
Hello,
We are sorry to hear that your experience did not meet your expectations. Please know that we understand your frustration regarding this regrettable situation and that we take your feedback very seriously.
As indicated, an investigation is underway with DPD and a complaint for theft has been filed.
As proposed, a new shipment following the return of the carrier will be made.
Furthermore, as indicated during our exchanges, we do not have books in our warehouse and working as a family, we do not steal our own merchandise.
This indicates, on the contrary, that we are looking for the malfunction to understand where it comes from and to avoid it happening again.
Finally, according to the photos, the location of the hat is clearly visible, one can see the shape of the crown exactly as we pack them during our shipments.
There is therefore a malfunction that is being verified by the carrier.
Remaining at your disposal.
Best regards,
Traclet
We are sorry to hear that your experience did not meet your expectations. Please know that we understand your frustration regarding this regrettable situation and that we take your feedback very seriously.
As indicated, an investigation is underway with DPD and a complaint for theft has been filed.
As proposed, a new shipment following the return of the carrier will be made.
Furthermore, as indicated during our exchanges, we do not have books in our warehouse and working as a family, we do not steal our own merchandise.
This indicates, on the contrary, that we are looking for the malfunction to understand where it comes from and to avoid it happening again.
Finally, according to the photos, the location of the hat is clearly visible, one can see the shape of the crown exactly as we pack them during our shipments.
There is therefore a malfunction that is being verified by the carrier.
Remaining at your disposal.
Best regards,
Traclet
A
Rating: 3 out of 5
Expensive for what it is. It's really low quality. I was thinking of placing another order, I don't think I will now.
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J
Rating: 4 out of 5
Very good
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F
Rating: 2 out of 5
Package still not received. Waiting since July 11.
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Response from Chapellerie Traclet
Hello, Thank you for taking the time to share your experience. We are sorry to hear that your order has still not arrived and fully understand your frustration. Your order was placed on July 10 and it also shipped on July 10 under Colissimo tracking 9H00287543047 https://www.laposte.fr/outils/suivre-vos-envois?code=9H00287543047 as shown in the tracking above, the package is currently on a Colissimo platform. A complaint was immediately made after your email indicating this issue and as we just responded to you by email, this complaint has been confirmed by the post office under number 250723024805 and they should provide you with information quickly on the delivery date. Please excuse us for this inconvenience beyond our control. Best regards, Traclet
H
Rating: 4 out of 5
After several orders, never disappointed, fast delivery and quality items
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F
Rating: 4 out of 5
Despite fragile package, the box was torn. Return of the package taped.
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N
Rating: 1 out of 5
Disappointed I didn't receive the order
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Response from Chapellerie Traclet
Good morning
With tracking we can see that the post office can’t deliver your order today
https://www.laposte.fr/outils/suivre-vos-envois?code=CF598291122FR
You have all the information to contact them with the tracking we sent you by email.
Regards,
Traclet
With tracking we can see that the post office can’t deliver your order today
https://www.laposte.fr/outils/suivre-vos-envois?code=CF598291122FR
You have all the information to contact them with the tracking we sent you by email.
Regards,
Traclet
I
Rating: 4 out of 5
I am satisfied with my purchase. The only downside is that I ordered on 21/05/2025 with a delivery time announced of 3 to 4 weeks. Immediate order confirmation but no further information until 28/07 (the day of my departure on vacation). Effective delivery on 15/07, a week after my return from vacation. I would have liked to be informed of the delivery delay. The day before my vacation, I had to buy a hat!
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C
Rating: 4 out of 5
Good description of the hats.
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J
Rating: 1 out of 5
I just received my hat! Bad surprise: Not the same color, not the same band, not the same interior, nothing to do with the photo on your site. Very unhappy. (Not the same model). Traveller Dundee Felt Loden Hat - Aussie Apparel. Reference: 12804. I doubt it comes from Australia!
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Response from Chapellerie Traclet
Hello,
We are sincerely sorry to hear that your experience did not meet your expectations and that the hat received did not match the description on our site.
Please excuse us if we made a mistake.
Thank you for sending us the received photos by email at [email protected]
So we can proceed with sending the correct model.
Remaining at your disposal
Best regards,
Traclet Sébastien
We are sincerely sorry to hear that your experience did not meet your expectations and that the hat received did not match the description on our site.
Please excuse us if we made a mistake.
Thank you for sending us the received photos by email at [email protected]
So we can proceed with sending the correct model.
Remaining at your disposal
Best regards,
Traclet Sébastien
P
Rating: 4 out of 5
Nice presentation of the site, quality item received. Thank you.
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D
Rating: 4 out of 5
A small flaw on one of the hats....
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G
Rating: 4 out of 5
Good but it needs to be seen in use.
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C
Rating: 1 out of 5
The caps received are not at all of the expected quality. I would not recommend.
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Response from Chapellerie Traclet
Hello,
We thank you for your feedback and are sorry to hear that the quality of our caps did not meet your expectations. What are the quality issues with the caps received in order to improve their quality?
Indeed, the flat cap has been sold for 10 years in our hat shop in Roanne and to date we have not had such dissatisfaction. And for the caps of the Bards brand, we also sell them in-store at 4 rue de Cadore in Roanne and our customers as well as the children who wear them are satisfied with their quality.
It is therefore very interesting to understand the issues encountered with the caps in order to relay this to our manufacturers.
Best regards,
Traclet
We thank you for your feedback and are sorry to hear that the quality of our caps did not meet your expectations. What are the quality issues with the caps received in order to improve their quality?
Indeed, the flat cap has been sold for 10 years in our hat shop in Roanne and to date we have not had such dissatisfaction. And for the caps of the Bards brand, we also sell them in-store at 4 rue de Cadore in Roanne and our customers as well as the children who wear them are satisfied with their quality.
It is therefore very interesting to understand the issues encountered with the caps in order to relay this to our manufacturers.
Best regards,
Traclet
F
Rating: 4 out of 5
Item conforms to the description! Quick and careful shipping
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S
Rating: 4 out of 5
The delivery time is relatively long, but I am satisfied with my purchase which perfectly meets my expectations.
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G
Rating: 1 out of 5
Rather fast
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Response from Chapellerie Traclet
Hello,
Thank you for taking the time to share your feedback. We are sorry to learn that your experience did not meet your expectations. Your feedback is important to us and helps us to continue improving. If you have any additional suggestions or comments, please feel free to share them.
Best regards,
Traclet
Thank you for taking the time to share your feedback. We are sorry to learn that your experience did not meet your expectations. Your feedback is important to us and helps us to continue improving. If you have any additional suggestions or comments, please feel free to share them.
Best regards,
Traclet
W
Rating: 2 out of 5
The hat was too big. The return process went perfectly. However, the return postage was at my expense at full price. Ideally, the return should be free to ease concerns about sizing. At a minimum, a negotiated rate between Traclet and a carrier that the customer could benefit from. It cost me €12 to try on a hat. That’s too expensive and I will think twice before renewing the experience. Best regards, William
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Response from Chapellerie Traclet
Hello William, Thank you for taking the time to share your experience. We are glad to hear that the return process went well, but we also understand your disappointment regarding the shipping costs. We have been testing a solution for three days to facilitate returns and partially cover return costs. Here is the link for returns now https://returns.itsrever.com/chapellerietraclet?_ga=2.135388404.437982320.1752670002-1355316227.1752670002 Best regards, Traclet Sébastien
C
Rating: 4 out of 5
Following my order, my cap fits well.
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G
Rating: 4 out of 5
A beautiful hat. The actual appearance is a bit less qualitative than in the photos. The customer service and delivery were perfect.
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A
Rating: 4 out of 5
The hat is good but it lacks its chin strap. You should send it to me again.
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P
Rating: 4 out of 5
Navigation on the site is very easy
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S
Rating: 1 out of 5
I strongly advise against it.
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Response from Chapellerie Traclet
Hello,
We are truly sorry to learn that your experience with our brand did not meet your expectations. Your feedback is valuable to us.
Could you please let us know the issue you encountered with the Tilley hat you have already received?
Best regards,
Traclet
We are truly sorry to learn that your experience with our brand did not meet your expectations. Your feedback is valuable to us.
Could you please let us know the issue you encountered with the Tilley hat you have already received?
Best regards,
Traclet
B
Rating: 4 out of 5
Second delivery a few years apart, still satisfied
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B
Rating: 4 out of 5
The site, the choice, the payment, and the delivery are good. However, I am annoyed by the stupid concept of the 'one size' hat, a hat must have a diameter! What to do with a hat that falls over your eyes! Out of 4 hats ordered, only the 'one size' hat turns out to be way, way too big. I just got tricked and now I have to hassle to return it. So factual waste in terms of time, money, ecology. It's useless.
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J
Rating: 3 out of 5
Hello, I noted that my head circumference was 59 cm, the item you delivered me is obviously larger, yet on your site it is noted 58, 59 cm. Regards
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A
Rating: 4 out of 5
Despite a size issue, I am satisfied with this order. I hope to say the same about the return and the new package.
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S
Rating: 4 out of 5
A choice for all types of hats and to find large sizes.
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J
Rating: 4 out of 5
Just a little delay! The pickup point was not operational, I had to go pick it up at the post office.
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F
Rating: 1 out of 5
Package still not received to this day!
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Response from Chapellerie Traclet
Hello,
We are sincerely sorry to learn that your package has still not arrived.
The package was shipped on July 4th under colissimo tracking 6A02817895152
Shipped Armada Levell 04/07/2025 18:04:10
Payment made 04/07/2025 09:34:02
A complaint has been made this morning so that the post can do what is necessary to deliver it to you as soon as possible.
Please excuse us for this delivery delay which is beyond our control.
Best regards,
TRACLET Sebastien
We are sincerely sorry to learn that your package has still not arrived.
The package was shipped on July 4th under colissimo tracking 6A02817895152
Shipped Armada Levell 04/07/2025 18:04:10
Payment made 04/07/2025 09:34:02
A complaint has been made this morning so that the post can do what is necessary to deliver it to you as soon as possible.
Please excuse us for this delivery delay which is beyond our control.
Best regards,
TRACLET Sebastien
A
Rating: 4 out of 5
Good quality and good service, just a bit disappointed with the model. Maybe by putting more photos, we could better realize the product.
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A
Rating: 4 out of 5
Perfect
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A
Rating: 3 out of 5
Being between 2 sizes, I took the larger size (L) according to your recommendations but I had to return it because it was too big, for size (M).
I have difficulty reaching you to make the return, impossible to have a contact person at the indicated hours
Best regards
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I have difficulty reaching you to make the return, impossible to have a contact person at the indicated hours
Best regards
B
Rating: 2 out of 5
Not enough information passed through communications, it lacks a bit of modernity.
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Response from Chapellerie Traclet
Hello, Thank you for taking the time to share your opinion. Can you tell us what type of information was not indicated on the product sheet or on our site so we can add it? Regarding modernity, what type of modernity are you looking for? Product implementation on the site? Best regards, Traclet
Y
Rating: 4 out of 5
2 weeks delivery delay without any feedback from the site to warn. However, customer service is very responsive. Then the hat arrived very quickly and in perfect condition.
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G
Rating: 2 out of 5
I bought a beige cap and received taupe.
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Response from Chapellerie Traclet
Hello, Thank you for taking the time to share your experience. We are sorry to hear that the color of the cap did not meet your expectations. Please send us a photo of the cap received with the reference code of the cap to [email protected] We will check with the manufacturer and if necessary we will proceed with its exchange. Best regards, Traclet
M
Rating: 4 out of 5
Everything is correct
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G
Rating: 3 out of 5
Hello, I received my order well, always beautiful quality, but 48€ today against 25€ in 2019, that leaves one perplexed!!!
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Response from Chapellerie Traclet
Hello,
We sincerely thank you for your positive feedback regarding the quality of our products. We understand your concern about the price increase, which can indeed be confusing.
This garden hat was 30 euros in 2019 and it has gone up to 48 euros this year because for 10 years, the price had not changed due to having stock of raw materials purchased at a lower price and we also had to increase the labor cost to manufacture this hat in France.
Best regards,
Traclet Sebastien
We sincerely thank you for your positive feedback regarding the quality of our products. We understand your concern about the price increase, which can indeed be confusing.
This garden hat was 30 euros in 2019 and it has gone up to 48 euros this year because for 10 years, the price had not changed due to having stock of raw materials purchased at a lower price and we also had to increase the labor cost to manufacture this hat in France.
Best regards,
Traclet Sebastien
P
Rating: 4 out of 5
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