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Rating: 4 out of 5
already known for several years
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 1, 2, 3 and 4 stars
Reset filtersA
Rating: 2 out of 5
Had to return it, size too small, I should have listened to the opinions of internet users.
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Response from Chapellerie Traclet
Hello, Sorry that the size is a bit small but for this type of docker hat that is worn quite high on the head; the size can sometimes be problematic as it does not sit deeply on the head. It is of course possible to return the product by indicating the desired size in exchange. Best regards, Traclet
A
Rating: 4 out of 5
clear and easy to use nothing to say
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A
Rating: 3 out of 5
Package opened during transport, improve the packaging, box not suitable for this transport.
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A
Rating: 4 out of 5
very good
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A
Rating: 4 out of 5
Refund processed well, thank you. Happy that everything is back in order, I will continue to order my hats from your site..Gérard laxenaire
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A
Rating: 2 out of 5
The 'black fox fur chapka - brown color' that I received is a very beautiful chapka made of real fur, except that it is clearly more burgundy and, above all, the bleached tips of the fur give a pinkish hue!!! We are very far from the description and even if the principle of skins means that each piece is unique, the one I received has a very (too much) feminine aspect, whereas I intended it for my personal use...
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Response from Chapellerie Traclet
Hello, For the fox chapka reference 1181, we have it either in black or brown. You ordered the brown color. Normally this color corresponds well to the one we have in the photo on the fourth image. If the brown color does not satisfy you, it is of course possible to change it. We also have it in black. Remaining at your disposal. Best regards, Traclet
A
Rating: 4 out of 5
great
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A
Rating: 3 out of 5
lack of follow-up on the order's progress
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A
Rating: 4 out of 5
very good site matching my expectations.
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A
Rating: 3 out of 5
a bit complicated to navigate the site
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A
Rating: 4 out of 5
Very fast shipping and satisfied
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A
Rating: 4 out of 5
15 days delivery time
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A
Rating: 4 out of 5
I won't say anything around me
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A
Rating: 4 out of 5
good
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A
Rating: 3 out of 5
First image of the hat does not match the item sent
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A
Rating: 4 out of 5
The site is correct and the products are well described
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A
Rating: 4 out of 5
Very good thank you
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A
Rating: 3 out of 5
site 'as it should be' nothing exceptional.
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A
Rating: 4 out of 5
the size is not always accurate. I have to make adjustments to keep it in case of wind.
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A
Rating: 4 out of 5
in accordance with my order
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A
Rating: 3 out of 5
The filters for choosing hats do not follow when changing pages (clicking on the next tab). Very difficult to make a choice
However, good technical details and for the photos
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However, good technical details and for the photos
A
Rating: 4 out of 5
Very good
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A
Rating: 4 out of 5
Thank you for notifying me of the new availability of the product
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A
Rating: 2 out of 5
'Same model' in a larger size! So I ordered, but it is not the same model
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Response from Chapellerie Traclet
Hello, As previously indicated, our distributor sent us this type of leather mitten for larger sizes. If this one does not fit, please let us know as previously suggested. Best regards, Traclet
A
Rating: 4 out of 5
Very clear, and easy to navigate
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A
Rating: 4 out of 5
Good quality
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A
Rating: 4 out of 5
Very professional site, very fast shipping despite the holiday period.
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A
Rating: 3 out of 5
The product is good, but the delivery leaves much to be desired, I had to contact twice and fortunately I was delivered just before Christmas for an order placed 1 month before (and again Traclet had sent me a link specifying that the product was available).
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A
Rating: 3 out of 5
General presentation correct
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A
Rating: 4 out of 5
Delivery time and quality of service good
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A
Rating: 4 out of 5
Correct
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A
Rating: 4 out of 5
Fast delivery and good product.
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A
Rating: 4 out of 5
Correct
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A
Rating: 4 out of 5
Well designed
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A
Rating: 4 out of 5
Very complete. However, the emails following a registration show the password in plain text which does not inspire confidence in the security of the data...
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A
Rating: 3 out of 5
Nothing to report
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A
Rating: 4 out of 5
Good choice of products.
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A
Rating: 4 out of 5
No feedback communicated for the moment
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A
Rating: 2 out of 5
I ordered size 59 and upon receipt, I noticed that no size was indicated on the hat and when trying it on, I found it was a size 60 or even 61, then it was covering my eyes. I am waiting for the shipment of another hat and I will return the first one.
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Response from Chapellerie Traclet
Hello, The hat is indeed on its way to you; you should have already received the tracking for the package. Normally you should receive it tomorrow or Saturday at the latest. Best regards, Traclet