Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 1, 2, 3 and 4 stars

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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/12/2016
All good. Good delivery, good return and quick refund.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/12/2016
Product meets my expectations
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/12/2016
a bit misleading!!
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Response from Chapellerie Traclet
Hello, I do not understand the message because the second order we sent in size XXL which is the largest size and is normally larger than the first delivery.
Is that not the case?
Best regards
Traclet
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/12/2016
Easy navigation
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/12/2016
Good navigation
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/12/2016
Choice but 1 week delay in delivery
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Response from Chapellerie Traclet
Hello,
The order was placed on December 17, that is Saturday, and it left our place on Monday because unfortunately the post does not work on Saturday or Sunday.
It could not be delivered on the 22nd and could only be delivered on December 23rd.
Please excuse us for this delay of a few days.
Best regards
Traclet
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/12/2016
no one informed me that my package had arrived... I had to call myself
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/12/2016
Very clear site, easy search.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/12/2016
Not bad
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/12/2016
Clear site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/11/2016
very good hat shop site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/12/2016
Packaging too large for the item. A simple padded envelope would have sufficed, which would allow for cheaper shipping and fit in the mailbox.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/11/2016
Serious
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/12/2016
Fast and serious shipping, hat shop to recommend
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/12/2016
quality products that cannot be found anywhere else!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/12/2016
good, despite a slightly long shipping!!!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/12/2016
very fast shipping
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/11/2016
very easy to use
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/12/2016
fast delivery, serious contact
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 09/12/2016
I did not receive the correct merchandise, there is an error on two items.
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Response from Chapellerie Traclet
Hello, Please excuse us if we made a mistake. It would have been simpler to send us an email on our site or by phone at 04 77 71 40 58 to send you the correct product. So please send us back the model where we made a mistake and we will do what is necessary to change the product for you. Happy holidays. Best regards, Traclet
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/12/2016
interesting
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/12/2016
fast, reliable
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/12/2016
Aside from the direction of an accent on the engraving, no issues.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/12/2016
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/12/2016
I didn't know this site but the products are of good quality and maybe for future orders
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/12/2016
I learned about it from someone who had placed an order and was happy with it
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/12/2016
A lot of choices in models and colors. Practical searches. Clear and airy visualization of the models. No eye strain.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/12/2016
very professional
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/12/2016
ok for me
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/12/2016
my opinion
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/12/2016
a lot of choices. fast delivery. reliable packaging
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/12/2016
the delivery time is too long but maybe due to the Christmas holidays
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/12/2016
Lack of visual on a mannequin head to get an idea
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/12/2016
Intuitive site, fast shipping.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/12/2016
thank you
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/12/2016
The item is in accordance with the photo and description but the packaging is very average. Luckily the product is not too fragile.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/12/2016
Simple, effective, straightforward.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/12/2016
Perfect, exactly what I ordered.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/12/2016
poorly prepared order. Attention
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/12/2016
Order well followed. Thank you.
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