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Rating: 3 out of 5
Some issues when selecting criteria for selection.
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 1, 2, 3 and 4 stars
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Rating: 4 out of 5
Fast shipping, no issues.
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A
Rating: 4 out of 5
Reliable and dense range.
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A
Rating: 4 out of 5
COMPLIANT ITEM.
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A
Rating: 4 out of 5
Pleasant and well diversified.
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A
Rating: 4 out of 5
The only problem is that the head circumference is way too big. If I find an item to proceed with an exchange, I won't hesitate. Otherwise, nothing else to report, without this little issue it would be perfect in every way.
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A
Rating: 3 out of 5
The caps are good, but I am disappointed with the packaging. The written birthday card is not up to par. I also expected better gift wrapping.
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A
Rating: 4 out of 5
Lots of choices, too bad you can't try before ordering, as you have to return at your own expense.
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A
Rating: 4 out of 5
This order must be the fourth on the site, the only one I am not satisfied with. I returned the item within the week because it is much larger than usual (same size choice as the brand though). Moreover, I must say I don't like the cut. Lastly, the condition of the package upon delivery was damp and quite damaged. Blame the delivery person and not the Chapellerie/Traclet. However, there was a missing plastic inside to protect it, I think. Way too many products are out of stock and have been for weeks, which is regrettable. I still keep my confidence in your site, but I am forced to look elsewhere as well. Best regards.
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A
Rating: 4 out of 5
Delivery in accordance, although a bit long since the product was being restocked.
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A
Rating: 4 out of 5
A bit expensive but good quality!
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A
Rating: 2 out of 5
One of my hat boxes was very damaged and pierced while the packaging of the package was impeccable.
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Rating: 4 out of 5
Interesting
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Rating: 4 out of 5
Nothing to report
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A
Rating: 4 out of 5
practical
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A
Rating: 3 out of 5
Still as good, nothing to say
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Rating: 4 out of 5
-
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A
Rating: 4 out of 5
it's very good
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A
Rating: 3 out of 5
Out of stock to buy a second one.
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A
Rating: 4 out of 5
candy
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A
Rating: 4 out of 5
- impeccable delivery within 24h
- unfortunate insufficient stock, some sizes were missing
- straw boater does not withstand storms well...
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- unfortunate insufficient stock, some sizes were missing
- straw boater does not withstand storms well...
A
Rating: 3 out of 5
One of the two Panamas (the XL) is a bit too small and therefore uncomfortable. But we didn't have time to return it because we were leaving the next day on a trip. It's a shame, especially at this price! That's the downside of online orders...
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A
Rating: 3 out of 5
The product photo does not correspond to reality, it's better to have it in hand to buy.
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A
Rating: 4 out of 5
very good and very serious.
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Rating: 4 out of 5
I would say good regarding the speed and efficiency during the processing of my order. But I am not in a position to evaluate the content of this order as it is a gift and I had the package sent to the home of the concerned person.
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A
Rating: 1 out of 5
unreliable
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Rating: 4 out of 5
Very good
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A
Rating: 4 out of 5
Serious site, a lot of choices. The only downside regarding return fees is at the customer's expense.
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Rating: 4 out of 5
Nice
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Rating: 4 out of 5
serious & fast site
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A
Rating: 4 out of 5
Small oversight during the shipping... The umbrella cover was missing... But quickly remedied by a separate shipment...
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A
Rating: 4 out of 5
Very good. Fast delivery. But the package was quite large for a small brush...
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A
Rating: 3 out of 5
Disappointed by the color that did not match at all, I returned the hat and am waiting for a refund.
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A
Rating: 3 out of 5
The items are of very good quality but the shipping needs improvement. Received loose in a box, delivered by post, so the box was exploded. Fortunately, the items were not damaged but given the price, I expected to receive the item in a hat box in addition to the packaging.
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A
Rating: 4 out of 5
Well designed, would appreciate more photos and more details in the descriptions
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Rating: 4 out of 5
I would say a lot of choices indeed, but not always the right size, too bad! And even regularly checking the site, I don't see the stocks replenishing... For the rest, I am very satisfied, the deadlines, the packaging conditions are OK!
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Rating: 4 out of 5
Too bad that many of its products are made in China.
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Rating: 4 out of 5
Serious company. Quick return following a size issue.
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Rating: 4 out of 5
This is the second time I order from the Traclet hat shop. The products are of quality, the choice is one of the largest on the net and the delivery is fast and careful. In short, I am greatly satisfied.
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A
Rating: 4 out of 5
Very good follow-up
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