Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 1, 2, 3 and 4 stars

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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/04/2016
very good site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/05/2016
Easy order, fast shipping.
Nothing to complain about my order.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/05/2016
Fast delivery
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/05/2016
Shipping delay a bit slow
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/05/2016
Perfect packaging.
The carrier's delays (La Poste) are unexpected: 1 day from Roanne to the 'briarde platform' in Moissy-Cramayel, 10 km from my home. Then 2 days for these last 10 km...
This carrier should be avoided, see for example http://www.60millions-mag.com/forum/livraison-poste-f60/plateforme-briarde-triangle-des-bermudes-pour-colis-t11794.html
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/05/2016
The site is very good but during this order only one item arrived while two were ordered
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/05/2016
Sizes are not respected.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/05/2016
ok
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/05/2016
yes fast delivery, quality of the product and packaging
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/05/2016
Very good but shipping time a bit long.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/05/2016
the site is correct but when I type 'hats' and choose 'women', men's hats are also there, it's a bit of a waste of time, too bad
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 10/05/2016
First order placed for Christmas 2015, unfortunately the size did not fit. No refund possible so I waited to replace the hat which was no longer in stock. Despite the mention 'coming soon in stock' the hat never returned. I had to take one that I liked less to avoid losing my money. Generally, there are a lot of out-of-stocks, I find it unacceptable to only offer store credits under these conditions.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/05/2016
Easy to choose an item
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/05/2016
Fast and efficient
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/05/2016
delivery time correct
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/05/2016
No problem with delivery, it's the finish that leaves something to be desired
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/04/2016
The products are good, but it seems to me that for the Gore tex sport cap, size 58 should have been 59, the number was overwritten, too bad, because otherwise, it is good but a bit large.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/05/2016
Choice, prices and seriousness.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/05/2016
This is the only site where I found the model I was looking for in the color I wanted
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/04/2016
perfect
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/04/2016
Good but the delivery times for some products are significant. Not enough stock.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/04/2016
Very good service
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/04/2016
The delivery was longer than expected and the hat in the package was slightly bent, due to insufficiently solid protection during transport as the package itself was also slightly deformed on one of the upper edges. I placed the hat on a stand and it quickly regained its shape.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/04/2016
Well-constructed site and easy to consult. The details regarding each item allow us to make a good choice
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/04/2016
good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/04/2016
it is clear and there is a lot of choice. The quality is good
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/04/2016
Meh! I had trouble registering, the site completely froze, I had to call Tacle (very friendly and patient person) but nothing appeared on their end. I restarted my registration with another address I think, finally I was clever, and then my registration was triggered! It's annoying when you come across sites like this, it's rare fortunately, but know that I almost gave up the purchase.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/04/2016
Not bad
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/04/2016
Very happy to have discovered this site for Provençal hats that are said to be hard to find except at markets towards Arles.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/04/2016
good service
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/04/2016
I received the items I was waiting for
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/04/2016
it is quite good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/04/2016
Good but I could never track the package because your site kept asking me to change my password.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/04/2016
The site itself should be more fluid. The rankings are a bit messy, but the service is efficient.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/04/2016
To recommend
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/04/2016
very good but delivery time a bit long.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/04/2016
easy
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/04/2016
It's probably a bit my fault: 2 out of 3 hats are unfortunately a bit too big for me. But, I'm improving my percentage! During my previous order, 1 out of 2 was a size too big :-)
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/04/2016
Reliable
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/04/2016
many choices of shapes and prices, nice
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