Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 1, 2, 3 and 4 stars

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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/12/2015
No observation
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/12/2015
There are not enough recent photos. We should see the cap worn.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 13/12/2015
The site trusts its suppliers too much and did not verify the size of the item I ordered.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/12/2015
Not very practical in terms of search, but okay otherwise.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/12/2015
out of three items only one was as expected
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/12/2015
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/12/2015
Considerable choice, clear indications on sizes and product availability. Search engine sometimes a bit messy.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/12/2015
Many choices but navigating among the different items was not easy. Difficult to find an item we liked previously, for example.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/11/2015
Large selection of hats, berets, caps, and beanies
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/12/2015
Satisfied. Thank you
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/12/2015
Lots of choices!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/11/2015
Good reception but no announcement or follow-up since the order, having no idea if the package had left, in transit and when it would arrive.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/12/2015
Correct price and well stocked
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/11/2015
the quality of manufacturing corresponds to the request, the quality/price ratio is good. However, the delivery time announced on the product does not correspond to reality: announced 3 weeks... product delivered 6 weeks!!! this service seriously needs improvement!!! I could not use my hat in time (I had an important event)
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/12/2015
Very satisfied with my order and the delivery time
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/12/2015
The service is good, but the merchandise does not match the price, I ordered a Stetson hat box for 119 euros and received a cardboard one that is very far from being worth it, very very far the price is inflated it does not encourage me to order anything else
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/11/2015
Fast shipping
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/11/2015
Easy to navigate.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/12/2015
package received late, no response to my email, first and last order with them.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/12/2015
VERY GOOD TWO FRIENDS WILL CONSULT YOUR SITE AND SURELY PLACE AN ORDER
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/12/2015
like well
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/11/2015
a good varied and quality choice...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/12/2015
Perfect
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/12/2015
Quality and fast service!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/12/2015
very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/12/2015
attractive site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/12/2015
Very good educational site, too bad the contact address does not respond...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/12/2015
good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/12/2015
Good product; I just regret a lack of colors.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/12/2015
Sometimes lacks choice even if in this case for some items we could have delays.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/12/2015
VERY PRACTICAL!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/12/2015
I had to pay a customs fee of 20 Swiss francs which greatly increases the purchase ...... can you have agreements with Switzerland?
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/11/2015
careful shipping, very well made hats
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/12/2015
Very happy with the speed, disappointed not to have received the hat in its box with the leather straps for adjustment
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/12/2015
very nice quality and delivered quickly
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/12/2015
Quality hats
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/12/2015
GOOD
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/12/2015
I returned my order because I realized that size 56 was too big and I want you to replace it with size 55
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/10/2015
significant gap between the given deadline and the delivery date
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/12/2015
too bad I did not receive a notice of passage from the post office, but you are not to blame!
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