Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Hello,
We are sincerely sorry to learn that you have not received your order. We understand how frustrating this can be and we thank you for sharing your experience. Please know that we take your feedback very seriously and our team is mobilized to find a quick solution.
A complaint with colissimo will be made first thing this morning.
Your satisfaction is our priority.
Best regards,
Traclet
D
Dominique M.
Rating: 4 out of 5
following a purchase from 04/06/2025
I worried a day too early! Because of the holiday, I was delivered that day. Box and contents in perfect condition. Thank you.
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Philippe M.
Rating: 3 out of 5
following a purchase from 02/06/2025
I think it would be good to put the cap on someone's head to better realize its actual shape; and to better describe the quality of the fabric.
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Léopold S.
Rating: 4 out of 5
following a purchase from 20/05/2025
Quite easy to consult.
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Thomas D.
Rating: 4 out of 5
following a purchase from 31/05/2025
A lot of choices.
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Jose Rodrigo C.
Rating: 3 out of 5
following a purchase from 03/06/2025
I found the item a bit better ... but it seems to me moderately good.
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Aleth N.
Rating: 4 out of 5
following a purchase from 29/05/2025
I am satisfied but I don't remember the navigation on the site, I didn't encounter any problems.
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Daniel C.
Rating: 4 out of 5
following a purchase from 01/06/2025
Easy to place an order, fast delivery.
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Jacques P.
Rating: 4 out of 5
following a purchase from 01/06/2025
beautiful style and good quality
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Arnaud T.
Rating: 4 out of 5
following a purchase from 01/06/2025
The products are of good quality and the delivery is fast. Too bad the comment on the ordered hat misled me and that the exchange is at my expense...
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Ornella Bellemare D.
Rating: 1 out of 5
following a purchase from 10/05/2025
DO NOT ORDER FROM THIS SCAM SITE. I RECEIVED AN ITEM WITH A LOT OF DEFECTS (NOTABLY IN THE SEAMS). WANTING TO RETURN THE ITEM, THE SELLER REFUSES TO REFUND MY SHIPPING COSTS OF 25€.
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Response from Chapellerie Traclet
Hello,
We are sorry to learn that your experience with our service did not meet your expectations.
Regarding the visor, it has seams that, as shown in the photos, are not perfect. For a visor model priced at 12 euros, it is understandable that, as shown in the photos, it is not perfect.
Moreover, the model received and the one photographed on the site show the seams.
We do accept returns, but as indicated on the site, we do not cover return shipping costs.
Best regards,
Traclet
C
Claude F.
Rating: 4 out of 5
following a purchase from 08/05/2025
Item in restocking
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Régis L.
Rating: 3 out of 5
following a purchase from 30/04/2025
A delivery scheduled for 3 weeks but after a month, no news. However, as soon as I requested a refund, my hat was sent. In short, not much customer follow-up, it's a shame.
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Jacques M.
Rating: 2 out of 5
following a purchase from 27/05/2025
I had to pay return shipping for the exchange. In the end, I will pay much more for the item than in a physical store.
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Response from Chapellerie Traclet
Hello,
Thank you for sharing your experience with us. We completely understand your frustration regarding the return fees and the final cost of your purchase.
To date, we have not found a solution to have free shipping costs; if you have a solution, we are of course willing to implement it.
On our side, we are already covering the return, and we are currently unable to cover all shipping costs.
Remaining at your disposal.
Best regards,
Traclet Sébastien
J
Jade B.
Rating: 4 out of 5
following a purchase from 10/05/2025
The walking stick is very beautiful but I am a bit disappointed because I had requested a customization and it was not done completely... The phrase I asked to be written is missing and a symbol.
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Pascal C.
Rating: 4 out of 5
following a purchase from 24/05/2025
Good
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Aline T.
Rating: 4 out of 5
following a purchase from 22/05/2025
Beautiful quality gavroche hats but the front part is too rigid. A little flexibility would make your products perfect
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Pierre V.
Rating: 4 out of 5
following a purchase from 29/04/2025
Good product. However, delivery time is a bit long (over 3 weeks).
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David B.
Rating: 2 out of 5
following a purchase from 06/03/2025
More than 7 weeks, a follow-up and hop, package found and shipped! Too long!
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Response from Chapellerie Traclet
Hello,
please excuse us for this manufacturing delay.
Currently, we are having supply issues for all the trimmings because our historical supplier has closed, and we are facing supply issues.
We hope that the hats will fully satisfy you.
Best regards,
Traclet
C
Christophe E.
Rating: 4 out of 5
following a purchase from 03/04/2025
Item ok, meets expectations,
But delivery time much longer than what was announced.
(Announced: 2 to 3 weeks;
Ordered April 3, received May 26!
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Alexia C.
Rating: 4 out of 5
following a purchase from 16/05/2025
Beautiful hat, arrived quickly. I would have liked to have more photos with the hat worn on the head from the front.
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Fabrice M.
Rating: 3 out of 5
following a purchase from 21/05/2025
Very good
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Philippe T.
Rating: 1 out of 5
following a purchase from 17/05/2025
Disappointed by the quality of my purchase, I will no longer shop at chapellerie Traclet
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Response from Chapellerie Traclet
Hello,
We are sincerely sorry to learn that your experience with our product did not meet your expectations. Your feedback is valuable and helps us to constantly improve.
We distribute the Stetson brand and we are trying to understand the issue encountered. If this cap does not suit you, there is surely another one that will.
If the Stetson cap does not satisfy you, it is certainly possible to exchange it for another item from a different brand or another Stetson model.
Remaining at your disposal by email or phone 0477714058
Best regards,
Traclet Sébastien
A
Armel A.
Rating: 4 out of 5
following a purchase from 10/04/2025
Very satisfied with my order
Too bad no one warned us about delivery delays
After a month I had to call.
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Dominique P.
Rating: 4 out of 5
following a purchase from 14/05/2025
Navigation on the site very easy, fast delivery and meets expectations.
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Marie F.
Rating: 4 out of 5
following a purchase from 17/05/2025
Light elegant good protection
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Frédéric B.
Rating: 4 out of 5
following a purchase from 15/05/2025
nothing to say
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Pierre C.
Rating: 3 out of 5
following a purchase from 16/05/2025
Not very intuitive
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Fabrice B.
Rating: 4 out of 5
following a purchase from 16/05/2025
Beautiful hat, satisfied with this purchase
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Isabelle J.
Rating: 4 out of 5
following a purchase from 17/05/2025
product corresponds well to the image on the site, very well packaged, very good quality/price ratio. Fast delivery
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Julien T.
Rating: 4 out of 5
following a purchase from 15/05/2025
great
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Maxime D.
Rating: 3 out of 5
following a purchase from 05/05/2025
Communication? Does not respond to emails. Wrong product sent
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Camille D.
Rating: 4 out of 5
following a purchase from 05/05/2025
No problem. The delivery took place within the announced timeframe with tracking from BPost. Impeccable delivery
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Julie L.
Rating: 4 out of 5
following a purchase from 14/05/2025
Quite satisfied
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Mladena D.
Rating: 1 out of 5
following a purchase from 25/04/2025
I still have not received the product I ordered on 14.04., and now it is 18.05.
You decide for yourself.
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Response from Chapellerie Traclet
Hello,
We completely understand your frustration regarding this delivery delay and we apologize for the inconvenience caused.
According to the tracking, the package was delivered today
https://www.laposte.fr/outils/suivre-vos-envois?code=CF590969505FR
Your experience is important to us, and we are doing our best to improve our services. Please feel free to follow the progress of your order with our team, who is committed to providing you with all the necessary assistance.
Best regards,
The chapellerie-traclet.com team
C
Casey L.
Rating: 1 out of 5
following a purchase from 03/04/2025
Where is my package? I placed an order almost 2 months ago and it has not arrived and now you are asking for my review???
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Response from Chapellerie Traclet
Dear
With tracking we can see that the parcel is in the post department. Normally you will receive it this week
https://www.laposte.fr/outils/suivre-vos-envois?code=CF591984552FR
Excuse us for the delay
Regards
Traclet
Hello,
We are sincerely sorry to learn that you have not yet received your order after such a long delay. We understand how frustrating this can be and we thank you for your patience. Your feedback is essential for us to improve our service and we will do everything we can to assist you in this situation.
Best regards,
The Chapellerie Traclet team
P
Philippe L.
Rating: 4 out of 5
following a purchase from 14/05/2025
Order respected, fast shipping, respect for requests
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Franck H.
Rating: 3 out of 5
following a purchase from 10/05/2025
As for the actual shipping, no malicious observations to make. It was quick and correct. For a simple beret, home delivery would have been preferable.
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Francois C.
Rating: 3 out of 5
following a purchase from 12/05/2025
2 hats,,,, one slightly too small... the other slightly too big,,,,,, order 59 received from 58?? a bit of precision, given the price of the items would be welcome. For my part, last order.
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Patricia B.
Rating: 1 out of 5
following a purchase from 11/05/2025
Unfortunately, I cannot leave a positive review. Some issues with my hat, which is beautiful, arrived deformed and with poorly made seams. After sending photos to customer service, I received no response. Basically, the seams are
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Response from Chapellerie Traclet
perfect
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