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Rating: 4 out of 5
Simple and pleasant hat, comfortable to wear.
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 1, 2, 3 and 4 stars
Reset filtersA
Rating: 4 out of 5
Very good site
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A
Rating: 1 out of 5
Slow delivery
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A
Rating: 4 out of 5
Beautiful collections of hats. Efficiency in orders.
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A
Rating: 2 out of 5
Despite a very friendly telephone service, the products sent do not match the photos on the site. Also beware of false promises of delivery on Saturday morning. Too bad because as mentioned above, the people on the phone are very competent. However, I am very disappointed with the product received as it is not identical to the photo and having to wear it as part of a dress code for a wedding, I end up with a hat that I do not like in the end. So be careful, do not rely on the photos on the site!!
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A
Rating: 3 out of 5
The product does not exactly match what I am looking for
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A
Rating: 4 out of 5
Quality of order management
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A
Rating: 4 out of 5
Serious, fast.
Perfect
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Perfect
A
Rating: 4 out of 5
I could not track the delivery with the link
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A
Rating: 4 out of 5
Apparently there is a choice
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A
Rating: 3 out of 5
Order taking and shipping were perfect.
The problem is the delivery which arrived at a center instead of the office as requested.
The delivery person claims that we were closed, which is false.
So very good for Traclet itself, but bad for the delivery person.
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The problem is the delivery which arrived at a center instead of the office as requested.
The delivery person claims that we were closed, which is false.
So very good for Traclet itself, but bad for the delivery person.
A
Rating: 3 out of 5
As can happen, the delivered hat is not the right size for me. I find it very unfair to have to pay out of my pocket for the return shipping, having already paid for the initial shipping. This does not happen on any other site that I know of and seems very anti-commercial to me.
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A
Rating: 2 out of 5
One cap out of two was not the right one. It was adult size while I chose them in the children's category. I am disappointed with this order and request a refund.
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A
Rating: 4 out of 5
completely satisfied
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A
Rating: 2 out of 5
Perfect delivery but product not compliant with the site!
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A
Rating: 4 out of 5
Kangol caps should offer more colors
Thank you
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Thank you
A
Rating: 4 out of 5
Except for my first order where there was a mistake, the second was a success. Well done.
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A
Rating: 3 out of 5
I waited more than 72 hours to receive my order.
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A
Rating: 4 out of 5
Hat, it's the solution of the future.
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A
Rating: 4 out of 5
Delivery is very fast, the products are of quality
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A
Rating: 4 out of 5
good description of products and sales conditions
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A
Rating: 4 out of 5
Easy access, product received on time.
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A
Rating: 4 out of 5
compliant products and fast delivery. This is the second time I order from this site and I am always satisfied. I recommend.
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A
Rating: 4 out of 5
Very good site, fast and careful delivery. The classic caps sometimes lack creativity.
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A
Rating: 4 out of 5
Good quality and fast service
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A
Rating: 4 out of 5
good
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A
Rating: 4 out of 5
Well done
Clear
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Clear
A
Rating: 4 out of 5
Simple and effective
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A
Rating: 3 out of 5
The notifications following the order contain many errors: no date, no summary of the products, link to Colissimo not working (tracking code incorrectly filled in automatically)
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A
Rating: 3 out of 5
bla bla
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A
Rating: 4 out of 5
Good.
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A
Rating: 3 out of 5
delay in delivery
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A
Rating: 4 out of 5
Very complete site.
Maybe lacks a search tool directly by "product name"
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Maybe lacks a search tool directly by "product name"
A
Rating: 4 out of 5
given my head size (63-64) I hope for a bit more choice.....
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A
Rating: 4 out of 5
Size 54 is my usual size. For the Black Cotton Trilby, this 54 turned out to be a bit smaller. I can barely put it on my head. For my previous order, it was perfect...
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A
Rating: 4 out of 5
N/A
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A
Rating: 4 out of 5
very serious site
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A
Rating: 4 out of 5
Good site
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A
Rating: 4 out of 5
good
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A
Rating: 4 out of 5
Fast and very friendly service.
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