Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 1, 2, 3 and 4 stars

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M
Maryse V.
Rating: 4 out of 5
following a purchase from 11/05/2025
Satisfied with my order, conforms to the description on the site and fast delivery
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M
Mounir B.
Rating: 2 out of 5
following a purchase from 30/03/2025
Not bad
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Response from Chapellerie Traclet
Hello,
Thank you for taking the time to share your opinion. We are sorry to hear that your experience did not meet your expectations.
What is the issue with the hat? It is of course possible to exchange it for another model if it does not suit you.
Best regards,
Traclet Sébastien
S
Séverine T.
Rating: 2 out of 5
following a purchase from 06/05/2025
No quality control: item received stained, deformed, and poorly woven.
Item not compliant with the description: "a good quality finish that leaves little room for a difference with an original Panama hat." This is not true!
Transport box too tight for the size of the hat.
Fast delivery
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Response from Chapellerie Traclet
Hello,
Please excuse us if there is a quality issue.
Thank you for sending us a photo at [email protected]
So we can proceed with its exchange.
Regarding the quality of weaving, the quality-price ratio of a 20 euro hat compared to the 65 euros of a Panama hat so far, even in hat-making, our customers indicate that this model is well positioned. The perceived quality can vary from person to person.
As for the box, this type of hat is sent in an A13 box to ensure good quality of the box, and to date, we have not received feedback that it is too tight.
What dimension would you like?
Best regards,
Traclet
R
Renato D.
Rating: 4 out of 5
following a purchase from 05/05/2025
The protection of the hats needs to be improved so that they do not arrive dented at their destinations
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Marc V.
Rating: 3 out of 5
following a purchase from 04/05/2025
efficient and fast delivery and customer service, the product lacks a bit of hold to my taste, I was hoping for better, hence the average rating.
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S
Simon C.
Rating: 2 out of 5
following a purchase from 08/05/2025
My partner opened the box, she unpacked the hat, and unfortunately, there is a stain on the front.
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Response from Chapellerie Traclet
Hello,
We are sorry to hear that the hat received has a stain.
Thank you for sending us a photo of the hat at [email protected]
Best regards,
Traclet Sébastien
L
Laurent G.
Rating: 3 out of 5
following a purchase from 06/05/2025
The size of the hat is large...
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C
Christian C.
Rating: 4 out of 5
following a purchase from 04/05/2025
Color slightly lighter than in the photo. Great hat
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G
Gamze I.
Rating: 3 out of 5
following a purchase from 21/04/2025
The color of the ribbon around the hat does not match the image which is white but in reality is a khaki/light beige. Also, the belt on the hat, the leather looks much darker and almost black in the image but in reality, it is brown.
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F
Francoise C.
Rating: 4 out of 5
following a purchase from 05/05/2025
navigation on the site not very easy to select the desired product. It may also be a matter of habit
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F
Florian A.
Rating: 4 out of 5
following a purchase from 04/05/2025
Purchase in accordance with the rules, careful packaging, however I would reserve on the transport package partially open upon receipt. But the hat was intact and of good quality.
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J
Jean-Claude S.
Rating: 4 out of 5
following a purchase from 30/04/2025
Good organization of the site.
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Jean-Paul Z.
Rating: 4 out of 5
following a purchase from 04/05/2025
lack of information on the use of accessories provided with the items, such as, use of Double Pass Chinstrap
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T
Thierry A.
Rating: 1 out of 5
following a purchase from 30/04/2025
Package not received
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Response from Chapellerie Traclet
Hello,
We are sincerely sorry to learn that you have not received your package. We understand how frustrating this can be and we want to assure you that your satisfaction is our priority.
The order was placed on April 30 at the end of the day, it could not be shipped on May 1 as the post office was not working, the order was shipped on May 2 under the tracking below which indicates that the package is on its way to delivery
https://www.laposte.fr/outils/suivre-vos-envois?code=9M00776730125
A complaint has been made today to the post office to deliver to you quickly and to find an explanation for this delay independent of our will.
Thank you for your understanding.
Best regards,
Traclet Sebastien
M
Michel B.
Rating: 4 out of 5
following a purchase from 28/04/2025
The search engine is not very efficient. The site does not allow sorting by ascending price, for example.
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Ivan P.
Rating: 4 out of 5
following a purchase from 08/04/2025
I have not received my order
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B
Brigitte D.
Rating: 4 out of 5
following a purchase from 29/04/2025
good size + Quality product fitting well on the head with nice height under the visor
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Olivier M.
Rating: 3 out of 5
following a purchase from 28/04/2025
Well-made and easy-to-use site, perfection would be to be able to favorite future purchases and improve the purchase history so we can access the purchased models.
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Isabelle L.
Rating: 4 out of 5
following a purchase from 28/04/2025
well-designed site. The choice made the following steps go smoothly
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Oreste C.
Rating: 4 out of 5
following a purchase from 29/04/2025
Blue cap as mentioned (Göttmann) it is black, but I keep it...
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F
Frederic N.
Rating: 4 out of 5
following a purchase from 25/04/2025
Very good site.....and with a wide choice and reasonable prices
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Serge S.
Rating: 4 out of 5
following a purchase from 21/04/2025
Fast delivery and in accordance with the description. Too bad that return shipping costs are the responsibility of the buyer.
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Christian P.
Rating: 4 out of 5
following a purchase from 24/04/2025
Your service responded very quickly to my email to confirm the availability in stock of the items I was about to order. As well as on the announced delivery time which was respected. So satisfied.
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J
Jean-François S.
Rating: 4 out of 5
following a purchase from 25/04/2025
We just received them. Difficult to give an opinion so quickly
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F
Frederic T.
Rating: 3 out of 5
following a purchase from 21/04/2025
Still haven't received my order
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Michel G.
Rating: 4 out of 5
following a purchase from 23/04/2025
of course my sharing
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Olivier L.
Rating: 4 out of 5
following a purchase from 23/04/2025
The delivery and packaging are clean, just lacking something to adjust to the desired size otherwise perfect.
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J
Jacques O.
Rating: 3 out of 5
following a purchase from 10/04/2025
A bit disappointed
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H
Hervé G.
Rating: 4 out of 5
following a purchase from 23/04/2025
Beautiful hat matching the description! Fast delivery
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Ghilaine B.
Rating: 4 out of 5
following a purchase from 21/04/2025
well received the items on time, responsive customer service
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Jean B.
Rating: 3 out of 5
following a purchase from 04/04/2025
The product matches the description well. The big problem is the delivery time which is way too long.
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H
Hamid A.
Rating: 1 out of 5
following a purchase from 12/04/2025
The delivered hat does not exactly match the photo of the product.
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Response from Chapellerie Traclet
Hello,
please excuse us if we made a model error.
Please send us a photo at [email protected]
so we can proceed with its exchange for the correct model.
Best regards,
Traclet Sebastien
P
Philippe G.
Rating: 1 out of 5
following a purchase from 16/04/2025
Cannot give a review as I have not received my order
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Response from Chapellerie Traclet
Hello,
Thank you for your feedback and we are sincerely sorry to learn that you have not yet received your order.
According to the colissimo tracking sent by email; the package is waiting for you at the chosen pickup point
https://www.laposte.fr/outils/suivre-vos-envois?code=9H00264204251
the post office and we even sent you the colissimo tracking
Tue. 22/04/2025 - 15:03, Email to Recipient:
« Reminder Pickup Instance »
Email opened on 25/04/2025 at 12:28
Sat. 19/04/2025 - 09:31, Email to Recipient:
« Pickup Instance »
Email opened on 25/04/2025 at 12:26
Thu. 17/04/2025 - 23:07, Email to Recipient:
« Package in transit »
Delivered on 17/04/2025 at 23:10
Therefore, we invite you to go to your pickup point to collect your cap which has been waiting for you for several days.
Best regards,
Traclet Sebastien
B
Bernard N.
Rating: 4 out of 5
following a purchase from 18/03/2025
Perfect.. except for delivery times
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Barbara P.
Rating: 4 out of 5
following a purchase from 09/03/2025
Navigation on the site is easy and we can quickly find the hat we are looking for. The only downside is that when there is a waiting period and a slight delay in delivery we are not informed. We have to call. But the information during the call is effective and we get an answer.
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P
Patrick D.
Rating: 3 out of 5
following a purchase from 21/02/2025
excellent product but received after 2 months of waiting.
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Y
Yann R.
Rating: 1 out of 5
following a purchase from 02/03/2025
The size of the ordered item does not match
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Response from Chapellerie Traclet
Hello,
please excuse us if we made a mistake.
Please send us a photo of the received size which was 56 cm
What non-compliant size did you receive?
Here is the email to send the photo [email protected]
Remaining at your disposal
Best regards,
Traclet Sébastien
from chapellerie-traclet.com
A
Alain C.
Rating: 3 out of 5
following a purchase from 14/04/2025
??? product not received...
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Michel H.
Rating: 1 out of 5
following a purchase from 15/04/2025
Fast delivery, unfortunately the product is unusable as it has no shape and is wrinkle-free. Too bad ...
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Response from Chapellerie Traclet
Hello,
Thank you for taking the time to share your experience.
We are pleased to learn that the delivery was fast, but we sincerely regret to hear that the product did not meet your expectations in terms of shape and wrinkle resistance. It simply needs to be stuffed with tissue paper and steamed to relax the linen that may have wrinkled.
Please feel free to share your experience in more detail, we are here to listen and support you.
Best regards,
Traclet Sébastien
B
Bertrand L.
Rating: 3 out of 5
following a purchase from 30/03/2025
The keyword search is not the most relevant, especially for finding XXL size products or 63cm and more.
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