Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 1, 2, 3 and 4 stars

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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/07/2014
Nothing to say, quality is there.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/05/2014
It's a clear, precise site. Good presentation. Just sometimes a flaw regarding colors.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/06/2014
Good order tracking
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/09/2014
Good!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/06/2014
Satisfied
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/06/2014
efficient service
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/02/2013
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/11/2012
very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/04/2013
The delay was a bit long but it's 'custom-made'.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/03/2013
Wide choice of hats and brands. Competitive prices and serious customer service that does not hesitate to make small commercial gestures in some cases. Fast and careful shipping. Negative points: free shipping only from €90 and returns at the customer's expense...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/02/2013
good site
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/05/2013
Perfect
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/04/2013
the delivery time is long
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/03/2013
very well done!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/12/2012
Very good
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/04/2013
The site is nice and the choice of hats is large.
Too bad the sizes are not more precise for each hat.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 20/05/2013
I ordered and paid for a Tilley hat nearly 10 days ago. To date, no delivery, no information on delays or setbacks, and no response to my inquiries. If the situation persists, I plan to inform Tilley in Canada.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/05/2013
Good
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/12/2012
Good site
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/04/2013
My order was probably overlooked so it took a long time to arrive after I followed up, I had it the next day. Too bad it arrived a day after the birthday for which it was intended.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/12/2012
Good site, choice of hat shapes by image is very intuitive and effective.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/05/2013
Allow further refinement of the basic search by enabling more interactions thus selectivity between the different filters.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/01/2013
nothing to report
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/12/2012
interesting
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/12/2012
some choice but not always all sizes
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/12/2012
IT IS WELL MADE
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/03/2013
Very easy to access.
Good appreciation possible of the proposed products.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/12/2012
good site with a lot of choice
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/03/2013
for a first time, all in all I am satisfied
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/04/2013
Good and responsive
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/03/2013
I at least found what I was looking for!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/05/2013
easy and reliable
too bad for the stockouts
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/11/2012
the site is quite practical
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/02/2013
Good, but be careful with the categorization of products which can sometimes be a bit difficult to understand for a non-expert.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/03/2013
good site well referenced good quality
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/05/2013
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/03/2013
good merchant site, lacks some 'cultural' links on hats, caps, the history of hats, etc.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/11/2012
ras
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/12/2012
4 because everything is improvable......
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/11/2012
good site
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