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Rating: 4 out of 5
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Customer reviews of Chapellerie Traclet
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9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 1, 2, 3 and 4 stars
Reset filtersS
Rating: 3 out of 5
The photo of the cap on the site shows 8 sectors of equivalent color. The delivered cap includes 2 panels of different colors (placed symmetrically, certainly, but not nice at all according to my tastes)
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C
Rating: 4 out of 5
Delivery within the indicated deadlines.
Satisfied with the ordered miki. Very good.
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Satisfied with the ordered miki. Very good.
'
Rating: 1 out of 5
Package arrived late, damaged and the seller still refuses the refund!
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Response from Chapellerie Traclet
Hello
At no time did we refuse.
We only asked for a claim from you with the post office.
Indeed, the package arrived damaged, and at no time did we refuse to refund the order.
We simply asked you, as everyone does, to make a claim with Colissimo.
Indeed, if you accept a damaged package, Colissimo does not refund anything.
Therefore, we asked you to proceed with the claim process.
If we accept a package in that state, we, as well as you, cannot make a claim for a refund.
Our packages are made to transport hats, and in cases where they are crushed by heavy packages, it is normal for them to be crushed even if they are made to resist.
Thank you for making the requested claims.
Thank you for your understanding.
Remaining at your disposal
Best regards
Traclet Sébastien
At no time did we refuse.
We only asked for a claim from you with the post office.
Indeed, the package arrived damaged, and at no time did we refuse to refund the order.
We simply asked you, as everyone does, to make a claim with Colissimo.
Indeed, if you accept a damaged package, Colissimo does not refund anything.
Therefore, we asked you to proceed with the claim process.
If we accept a package in that state, we, as well as you, cannot make a claim for a refund.
Our packages are made to transport hats, and in cases where they are crushed by heavy packages, it is normal for them to be crushed even if they are made to resist.
Thank you for making the requested claims.
Thank you for your understanding.
Remaining at your disposal
Best regards
Traclet Sébastien
C
Rating: 4 out of 5
Both hats are of very nice quality. Package very well done. Too bad the explanation for rolling the hat is not on the site (at least not found), but I got it on daily motion, by video.
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C
Rating: 3 out of 5
Order delivered very late, which is a shame, it was for a birthday. Very nice items
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T
Rating: 3 out of 5
The received package was damaged, hat partially flattened, fortunately it is a 'crushable' model
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G
Rating: 2 out of 5
Price far too high for a very basic cap quality. Return costs at our expense, for changing a size for example, while the price initially paid is ultimately very high. Late delivery. I do not recommend.
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Response from Chapellerie Traclet
Hello
The work cap is as indicated a cap for work and therefore a simple cap that we sell to personnel driving steam locomotives.
We are one of the last to manufacture this type of cap made in Europe.
Please let us know the type of finishing you want to see if we already have this finishing.
Remaining at your disposal
Best regards
Traclet Sébastien
The work cap is as indicated a cap for work and therefore a simple cap that we sell to personnel driving steam locomotives.
We are one of the last to manufacture this type of cap made in Europe.
Please let us know the type of finishing you want to see if we already have this finishing.
Remaining at your disposal
Best regards
Traclet Sébastien
D
Rating: 1 out of 5
Does not exactly match the photo on the site, return of the order at my expense
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Response from Chapellerie Traclet
Hello
Please excuse us if we made a mistake.
Thank you for sending us a photo at [email protected] so we can take the necessary steps if we made a mistake.
Best regards
Traclet Sébastien
Please excuse us if we made a mistake.
Thank you for sending us a photo at [email protected] so we can take the necessary steps if we made a mistake.
Best regards
Traclet Sébastien
J
Rating: 4 out of 5
In accordance with the order, delivery on time.
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D
Rating: 4 out of 5
Very nice cap, super fast delivery
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J
Rating: 2 out of 5
The photo on the site suggests a white and gray fur but that is not the case.
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L
Rating: 4 out of 5
perfect
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B
Rating: 4 out of 5
I found what I was looking for without any problem
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F
Rating: 4 out of 5
Initial shipping error, problem resolved quickly and efficiently.
Quality product.
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Quality product.
J
Rating: 4 out of 5
The site is good, but it is not necessarily the same for the products on sale.
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Y
Rating: 4 out of 5
Some models were not available for a few weeks. Delivery within the announced deadlines.
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E
Rating: 4 out of 5
Perfect, thank you for the timely delivery after our email exchanges. But you should remove your mention of 'delivery in 24 to 48 hours'. It would be more honest. As for the chapka, it meets my expectations. All's well that ends well!
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P
Rating: 4 out of 5
Good
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D
Rating: 2 out of 5
Product not compliant. Inner band of the Egean cap announced as being leather while it is canvas on the received model.
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Response from Chapellerie Traclet
Hello
We apologize for this description error on the last received, we forgot to change the description. We expect a delivery in 3-4 weeks
We can change it for you.
Remaining at your disposal
Best regards
Traclet Sébastien
We apologize for this description error on the last received, we forgot to change the description. We expect a delivery in 3-4 weeks
We can change it for you.
Remaining at your disposal
Best regards
Traclet Sébastien
J
Rating: 4 out of 5
The product does not match the description: Contrary to what was said, the neck strap is not Velcro but a lace. Impossible to change as it is a gift for someone who was leaving for cold countries in the following days.
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L
Rating: 4 out of 5
Beautiful Brooklyn cap. Arrived on time.
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A
Rating: 4 out of 5
Satisfied with the delivery, yes and no: the cap (56_57) is 'large' compared to other caps I own. It will need a small modification as 54_55 seems too small to me.
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J
Rating: 4 out of 5
Product matches the catalog, and fast delivery.
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D
Rating: 3 out of 5
Hello. I have already ordered size 60 hats in the past and this one is too big... I am returning it.
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B
Rating: 4 out of 5
A little lack of precision for the photo of the item
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P
Rating: 1 out of 5
Damaged item
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Response from Chapellerie Traclet
Hello
Please excuse us for this issue encountered with your order.
Thank you for simply sending us a photo at [email protected] with the reference of your order and we will proceed with its exchange.
Remaining at your disposal
Best regards
Traclet Sébastien.
Please excuse us for this issue encountered with your order.
Thank you for simply sending us a photo at [email protected] with the reference of your order and we will proceed with its exchange.
Remaining at your disposal
Best regards
Traclet Sébastien.
J
Rating: 3 out of 5
impossible to find on the site the oil to maintain an oiled cotton hat, I am very disappointed because to maintain my hat
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G
Rating: 4 out of 5
no particular opinion
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L
Rating: 4 out of 5
Very nice quality. Happy with my purchase.
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R
Rating: 3 out of 5
When the delivery time is long, it would be important to regularly reassure the customer about the situation, for example by sending an email once a week.
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N
Rating: 4 out of 5
Practical
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J
Rating: 4 out of 5
A bit disappointed
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Y
Rating: 4 out of 5
matches the description. Delivered in a real sturdy box
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F
Rating: 3 out of 5
A review was requested before receiving the product. Delivery a bit long.
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F
Rating: 4 out of 5
Item received within the announced timeframe. Well picked up at the relay as I was away. Perfect size. Color matches. A small stain on top, which I hope will disappear after the first wash. Still need to test it under the sun of Agadir during my next stay…
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P
Rating: 4 out of 5
See the following comment
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N
Rating: 3 out of 5
Xxxx
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D
Rating: 4 out of 5
A bit large for small, I wear 55, nice material, I would have appreciated the lace of the chin strap. Very nice hat, very happy, thank you. Fast delivery.
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H
Rating: 3 out of 5
The 'Head Reducer' arrived in two days. A small strip of soft fabric surrounding foam. The installation is not obvious even with the video that does not cover all situations. Product reducing the hat size by 1.5 pt, effective therefore, but tricky with double-sided tape. Personally, I had the band sewn. Count 15€ with shipping.
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