Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
I returned the item ordered by mistake, no refund, scam site, do not order at all.
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Response from Chapellerie Traclet
Hello
We sent you several messages on August 26 following the return of the package without any information. Only that you had not picked up the package.
However, apart from this message on the review, no message was received by us beforehand.
The refund was therefore made today, September 2, 2024.
Remaining at your disposal
Best regards
Traclet Sébastien
T
Thierry M.
Rating: 4 out of 5
following a purchase from 27/08/2024
Navigation is not a problem.
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Virginie L.
Rating: 3 out of 5
following a purchase from 26/08/2024
Difficult to find returns
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Yves M.
Rating: 4 out of 5
following a purchase from 26/08/2024
Serious and very professional company
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Jacqueline M.
Rating: 4 out of 5
following a purchase from 26/08/2024
Easy navigation
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Gisèle A.
Rating: 4 out of 5
following a purchase from 22/08/2024
Quality hat
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Nicolas C.
Rating: 4 out of 5
following a purchase from 06/08/2024
None
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Joëlle D.
Rating: 4 out of 5
following a purchase from 20/08/2024
The site is clear, presents many quality items at all prices. I bought two hats, one of which is a foldable Panama that just didn't want to roll up. The TRACLET customer service communicated tips to achieve this, and it worked. The two items, although different, are beautiful and well made. I am very satisfied with them.
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Aurélien G.
Rating: 3 out of 5
following a purchase from 07/07/2024
It's a beautiful hat, but the braid is not at all the same and very wide, and very shiny, I wanted to use it for re-enactment but it won't work in its current state. Regarding size, I have already ordered an identical tricorn on the site, but the size is wider this time, without being excessively different.
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Jean-Claude L.
Rating: 4 out of 5
following a purchase from 03/08/2024
Limited choice in sizes for certain brands offering original products. Otherwise, a very large selection. Search criteria system to refine.
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Virginie G.
Rating: 4 out of 5
following a purchase from 10/08/2024
A lot of choices. But the search system is a bit hit or miss.
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Alain M.
Rating: 4 out of 5
following a purchase from 18/08/2024
A bit bulky box
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David C.
Rating: 2 out of 5
following a purchase from 16/08/2024
Excessively high customs fees
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Response from Chapellerie Traclet
Hello
when purchasing outside the EU, the French VAT of 20% is exempt but you will have to pay import taxes for Switzerland. These fees are inherent to each country.
Otherwise, we can also deliver to France by remaining post or relay point so that you only pay VAT in France without shipping costs to Switzerland and import taxes.
remaining at your disposal
best regards
Traclet sebastien
Y
Yannick B.
Rating: 1 out of 5
following a purchase from 25/07/2024
Beautiful product but beware, no response for a product return. This is not the right size
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Response from Chapellerie Traclet
Hello
It is of course possible to exchange for a different size if the one received does not fit.
Here is the link to make an exchange on the site
https://www.chapellerie-traclet.com/fr/content/21-demande-de-retour-chapeau
Sorry, but on our side, we did not receive an email from you.
Remaining at your disposal
Best regards
Traclet Sébastien
M
Marie-Christine D.
Rating: 4 out of 5
following a purchase from 01/08/2024
Very good
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Richard G.
Rating: 1 out of 5
following a purchase from 11/08/2024
This is terrible, especially the beret which is very poorly sized, and I know what I'm talking about, I've been wearing them for 15 years
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Response from Chapellerie Traclet
Hello
What is the sizing issue encountered with the Basque beret? Is it too big or too small?
You ordered other items in size XL, does that size suit you?
Remaining at your disposal to find a solution for the Basque beret that does not fit.
Best regards
Traclet Sébastien
S
Serge G.
Rating: 2 out of 5
following a purchase from 09/08/2024
Errors in your services I ordered size 62 and received size 56
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Response from Chapellerie Traclet
Hello
according to the invoice and the order confirmation we received, the order was for the following hat:
T1 Bucket Hat Natural - Tilley - Size: 56 cm
Reference number: THE ICON T1 NATURAL
85.00 €
Therefore, the error does not come from us as the invoice and the order confirmation that was sent to you by email within a minute of your order; it clearly indicates a size 56 CM.
It is of course possible to change the size if this is not the one you want.
remaining at your disposal
best regards
Traclet Sébastien
F
Francis P.
Rating: 2 out of 5
following a purchase from 12/08/2024
Very good
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Response from Chapellerie Traclet
Hello,
thank you for taking the time to leave a comment.
What is the issue encountered?
best regards
Traclet sebastien
R
Richard M.
Rating: 4 out of 5
following a purchase from 12/08/2024
Quite a significant choice.
Too bad your prices are significantly higher than your competitors for the same product.
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Jacqueline B.
Rating: 4 out of 5
following a purchase from 12/08/2024
Good
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Eveline F.
Rating: 4 out of 5
following a purchase from 15/07/2024
Very good for the site. Perfect for delivery.
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Christophe P.
Rating: 2 out of 5
following a purchase from 04/06/2024
The hat is great, but ..... delivery time not respected because out of stock (which I can understand), however no email to notify of this shortage, no alert, if we do not return to the site to check the tracking we know nothing. What is the point of forcing people to create an account in this case. Anyway, an effort on communication would be great!!!
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Response from Chapellerie Traclet
Hello
please excuse us if the information was not clear.
According to our server, an email was indeed sent on the day of your order stating that the hat was being restocked and in this case, the delivery time should have been indicated when choosing the size.
Shipped Armada Levell 08/08/2024 18:01:18
Awaiting restock 04/06/2024 19:21:47
Payment made 04/06/2024 19:21:46
We will see with the IT department how to make this information about delivery times even easier.
remaining at your disposal
best regards
Traclet Sebastien
M
Maud P.
Rating: 4 out of 5
following a purchase from 03/08/2024
Great site
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Françoise N.
Rating: 4 out of 5
following a purchase from 07/08/2024
Easy navigation on the site. Following a problem with the sun, I found the right product, easy to maintain.
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Alain Z.
Rating: 4 out of 5
following a purchase from 28/07/2024
Well-made site and practical to find your way around.
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Francois W.
Rating: 3 out of 5
following a purchase from 28/03/2024
I thought I was buying a Canadian product while it is made in China and I find it really expensive for a Chinese product as well as complicated to register for a lifetime warranty, I gave up on it
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G G.
Rating: 2 out of 5
following a purchase from 18/05/2024
Two and a half months between the order and delivery, that's a bit long (without being informed of the delay). On the other hand, the payment for the order is immediate...
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Response from Chapellerie Traclet
Hello
Please excuse us for this manufacturing delay for the cap in size 64 cm.
Our workshop has had a delay in its manufacturing.
We hope that the cap in your head size will give you complete satisfaction.
Remaining at your disposal
Best regards
Traclet Sébastien
T
Thierry G.
Rating: 4 out of 5
following a purchase from 06/08/2024
Choice in references, products matching the description and quality, prices not prohibitive, fast shipping. Occasional appearances of products for women while the 'man' filter is activated, but that's a detail. Good site, very satisfied.
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Patrick B.
Rating: 1 out of 5
following a purchase from 01/08/2024
I ordered a hat in size 56, I received a hat much larger, at least size 58, and customer service did not want to cover the return shipping costs.
I am very disappointed by this attitude, unworthy of good commercial service!!!
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Response from Chapellerie Traclet
Hello
If there is a sizing issue, please send us a photo at [email protected]
Remaining at your disposal
Best regards
Traclet Sébastien
S
Salemkour L.
Rating: 1 out of 5
following a purchase from 30/07/2024
Hi, it was the right size but it was dirty underneath
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Response from Chapellerie Traclet
Hello, please excuse us if there was an issue during storage. Can you send us a photo of the item received so we can implement measures to prevent this from happening again.
Best regards
Traclet Sébastien
P
Patrick G.
Rating: 4 out of 5
following a purchase from 15/07/2024
Very nice quality, reasonable price, however the delay is a bit too long.
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Gilbert M.
Rating: 3 out of 5
following a purchase from 27/07/2024
Delivery was done correctly. Elegant hat.
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Henri B.
Rating: 3 out of 5
following a purchase from 30/07/2024
My hat arrived very wrinkled. I don't know how to recover it. Disappointed with the packaging!!!!
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Laurence B.
Rating: 4 out of 5
following a purchase from 22/07/2024
Good site but the filters on the products do not always work correctly...
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Michel B.
Rating: 4 out of 5
following a purchase from 29/07/2024
The small pin only had one hook. I found it at the bottom of the box and therefore impossible to put it back in place. The rest is very good.
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Laure M.
Rating: 4 out of 5
following a purchase from 25/06/2024
Good selection but unfortunately not for small heads, little choice for head sizes -54cm. With 2 cork reducers and some DIY it can be arranged but it spoils the pleasure a bit at delivery.
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Marc L.
Rating: 4 out of 5
following a purchase from 19/07/2024
Faster delivery than announced. Product matching my expectations.
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Samy B.
Rating: 2 out of 5
following a purchase from 22/07/2024
Respect the delivery times
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Response from Chapellerie Traclet
Hello
As indicated when ordering, the Alat beret in size 56 had a delay of 1-2 weeks.
The beret was ordered on July 22 and delivered to you on July 27.
We are sorry but the indicated delay is indeed respected.
remaining at your disposal
best regards
Traclet sebastien
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Nathalie H.
Rating: 4 out of 5
following a purchase from 20/07/2024
The gift is very much appreciated, delivered on time.....perfect.
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Jean W.
Rating: 4 out of 5
following a purchase from 24/07/2024
Very well packaged and very nice hairstyle!!!
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