English 
Français Y
Rating: 4 out of 5
Easy to use
Translated reviews
Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 1, 2, 3 and 4 stars
Reset filtersJ
Rating: 2 out of 5
I ordered and paid for two suspenders, but I only received one!
Translated reviews
Response from Chapellerie Traclet
Hello
Please excuse us for this error.
We will proceed to send the missing suspender on Monday.
Remaining at your disposal
Best regards
Traclet Sébastien
Please excuse us for this error.
We will proceed to send the missing suspender on Monday.
Remaining at your disposal
Best regards
Traclet Sébastien
B
Rating: 4 out of 5
Correct prices, respect for the delivery date
Translated reviews
N
Rating: 4 out of 5
The items are in accordance with my order.
Translated reviews
F
Rating: 3 out of 5
Disappointed with the item and the quality/price ratio
Translated reviews
C
Rating: 3 out of 5
The package was very damaged. Fortunately, the cap was well protected. Happy ending. The cap is as I hoped
Translated reviews
M
Rating: 4 out of 5
EASY TO USE SITE. QUALITY PRODUCT. HOWEVER, IT REMAINS COMPLICATED TO BUY A HAT ONLINE. REGARDING SIZE AND POSSIBLY STYLE. I THINK IT SHOULD BE EASIER TO RETURN AND EXCHANGE.
Translated reviews
T
Rating: 3 out of 5
Small defect on the received hat
Translated reviews
A
Rating: 4 out of 5
Very good
Translated reviews
A
Rating: 4 out of 5
-
Translated reviews
A
Rating: 4 out of 5
Satisfied with the product ordered on the site.
Translated reviews
A
Rating: 4 out of 5
Site with a lot of choices
Translated reviews
A
Rating: 4 out of 5
Perfect delivery.
Translated reviews
A
Rating: 3 out of 5
The site is good and the hats are not bad but the delivery was extended and the customer service is beating around the bush without helping me.
Translated reviews
A
Rating: 3 out of 5
Nice site, it would be good to be able to filter by multiple criteria. Several shapes of hats at the same time for example or several materials at the same time
Translated reviews
A
Rating: 4 out of 5
Product returned.
Translated reviews
A
Rating: 3 out of 5
Returning a product for exchange, in case of error or disappointment due to color, is at the customer's expense. The only solution is sending by post, no relay points possible, so additional cost... Too bad. I give up my return and will settle for the color received...
Translated reviews
Response from Chapellerie Traclet
Hello, thank you for your message, we understand that transport costs are additional costs but for now, we have not found a solution to reduce it. As soon as it is possible, we will implement it. Remaining at your disposal, best regards, Traclet Sébastien
A
Rating: 2 out of 5
Delivery too long
Translated reviews
Response from Chapellerie Traclet
Hello
we are sorry if you did not receive our first shipment 6C18899877764
even though the post stated that the package was indeed delivered correctly.
A second shipment has been made https://www.laposte.fr/outils/suivre-vos-envois?code=6C18930094839
we hope that this one will satisfy you.
A complaint for theft has been made for the first shipment.
remaining at your disposal
best regards
Traclet
we are sorry if you did not receive our first shipment 6C18899877764
even though the post stated that the package was indeed delivered correctly.
A second shipment has been made https://www.laposte.fr/outils/suivre-vos-envois?code=6C18930094839
we hope that this one will satisfy you.
A complaint for theft has been made for the first shipment.
remaining at your disposal
best regards
Traclet
A
Rating: 3 out of 5
Cap of quite good quality. The delivery time and communication are, however, major weaknesses.
Translated reviews
A
Rating: 3 out of 5
Very long delivery time, without any news in the meantime (I had to follow up after more than 3 weeks of waiting). But very beautiful hat.
Translated reviews
A
Rating: 3 out of 5
The straw of the hat is very rigid, a hard plastic effect. A bit disappointed therefore but the finishes are not bad.
Translated reviews
A
Rating: 4 out of 5
Really a lot of choices.
Translated reviews
A
Rating: 2 out of 5
2 and a half months of waiting!!! Much, much too long.
Translated reviews
Response from Chapellerie Traclet
Hello
Please excuse us for this manufacturing delay, for a cap in size 64 cm our manufacturer had a delay in making it. We hope, however, that its quality and its quite exceptional size will quickly make you forget this delay.
remaining at your disposal
best regards
Traclet sebastien
Please excuse us for this manufacturing delay, for a cap in size 64 cm our manufacturer had a delay in making it. We hope, however, that its quality and its quite exceptional size will quickly make you forget this delay.
remaining at your disposal
best regards
Traclet sebastien
A
Rating: 4 out of 5
Origin of products clearly readable
Translated reviews
A
Rating: 4 out of 5
I easily found the hat I was looking for
Translated reviews
A
Rating: 4 out of 5
Quality product, simple communication, thank you
Translated reviews
A
Rating: 4 out of 5
German-made caps of good quality, comfortable. A bit of confusion about sizes but it works.
Translated reviews
A
Rating: 2 out of 5
Hello
CAP ORDERED IN SIZE 58 DELIVERED IN SIZE 60
THEREFORE OBLIGATION TO RETURN IT
SHIPPING COSTS TO AND FROM FOR ME
IF THERE IS NO MORE SIZE 58 (WHICH I FEAR AND WHICH WOULD EXPLAIN THE DELIVERY IN 60) I WOULD HAVE SPENT SHIPPING FOR NO PURCHASE!
SLOW DOWN!
Translated reviews
CAP ORDERED IN SIZE 58 DELIVERED IN SIZE 60
THEREFORE OBLIGATION TO RETURN IT
SHIPPING COSTS TO AND FROM FOR ME
IF THERE IS NO MORE SIZE 58 (WHICH I FEAR AND WHICH WOULD EXPLAIN THE DELIVERY IN 60) I WOULD HAVE SPENT SHIPPING FOR NO PURCHASE!
SLOW DOWN!
Response from Chapellerie Traclet
Hello
please excuse us if we made a size error.
Please send us a photo of the received size with the order reference and we will proceed to send the correct size with a return label.
remaining at your disposal
best regards
Traclet sebastien
please excuse us if we made a size error.
Please send us a photo of the received size with the order reference and we will proceed to send the correct size with a return label.
remaining at your disposal
best regards
Traclet sebastien
A
Rating: 4 out of 5
Good shipping, however returns are poorly handled because you have to pay...
Translated reviews
A
Rating: 4 out of 5
A serious site that has a very large selection of quality hats. Customer service responds quickly by email and phone. I recommend with pleasure.
Translated reviews
A
Rating: 4 out of 5
Size as expected and fast delivery
Translated reviews
A
Rating: 4 out of 5
As usual, no surprises, serious company, you receive the product described online
Translated reviews
A
Rating: 4 out of 5
The purchase on the site went smoothly, however the shipping and delivery are unfortunately very slow. I am still waiting for my order placed in mid-May 2024.
Translated reviews
A
Rating: 3 out of 5
This is not a French product.
Translated reviews
A
Rating: 4 out of 5
Very good product and very well made. Too bad the size choices are limited. Indeed, having a head circumference of 58, I had to take size L and my hat is too big.
Translated reviews
A
Rating: 3 out of 5
Fast shipping... Good model of hat but wrong color... ^^ It's a bit flashy white but we'll manage... No time to make a return...
Translated reviews
A
Rating: 1 out of 5
Nothing received. Unable to reach the box. Messages left in the voicemail but no response. Order paid on April 22. No news as of today. Very disappointing.
Translated reviews
Response from Chapellerie Traclet
Hello
We can be reached at 0477714058
According to the Colissimo tracking, it was in the relay point
And since then, it is on its way back.
https://www.laposte.fr/outils/suivre-vos-envois?code=6M20774828419
A new shipment will be made today.
Remaining at your disposal
Best regards
Traclet Sébastien
We can be reached at 0477714058
According to the Colissimo tracking, it was in the relay point
And since then, it is on its way back.
https://www.laposte.fr/outils/suivre-vos-envois?code=6M20774828419
A new shipment will be made today.
Remaining at your disposal
Best regards
Traclet Sébastien
A
Rating: 4 out of 5
Easy navigation, fast delivery.
Translated reviews
A
Rating: 4 out of 5
A wide choice of products - fast delivery - well-packaged product
Translated reviews
A
Rating: 4 out of 5
Good, fast for delivery
Translated reviews