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Rating: 4 out of 5
Satisfied with the item!
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 1, 2, 3 and 4 stars
Reset filtersA
Rating: 4 out of 5
Good product
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A
Rating: 4 out of 5
Wide choice
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A
Rating: 2 out of 5
The delivery was quick, but the post office messed everything up. I am not very satisfied with the ordered hat, it is extremely stiff, no comfort. Yet I did not buy a low-end model...
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Response from Chapellerie Traclet
Hello, please excuse us for this inconvenience with the post office. Regarding the stiffness of the hat at Brixton with 8-9 cm brims, the felt is stiffened to hold; otherwise, the brims would be like a wide-brimmed hat and would not hold. If you want to make it softer, you can steam it to remove some stiffness. Remaining at your disposal. Best regards, Traclet Sebastien
A
Rating: 3 out of 5
Problems with delivery. Display "restocking in progress" for several weeks. However, following a complaint, customer service responded quickly, so very well. Finally received the ordered hat after almost a month.
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A
Rating: 4 out of 5
Clear and concise
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A
Rating: 3 out of 5
Very difficult to find the right product
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A
Rating: 3 out of 5
very long delays despite quick payment
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A
Rating: 1 out of 5
A wait of over 2 months without information on the reasons for the delay and the delivery date. Several complaint letters sent without response in return. In the end, the item arrived but it is too big!
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Response from Chapellerie Traclet
Hello
Please excuse us for this delivery delay, our manufacturer having had supply issues with raffia.
On this model, it has an adjustment lace to fit it around the head.
Otherwise, we can adjust it according to the desired size with a coarse grain.
Remaining at your disposal
Best regards
Traclet Sébastien
Please excuse us for this delivery delay, our manufacturer having had supply issues with raffia.
On this model, it has an adjustment lace to fit it around the head.
Otherwise, we can adjust it according to the desired size with a coarse grain.
Remaining at your disposal
Best regards
Traclet Sébastien
A
Rating: 4 out of 5
The size adjustment system is not great
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A
Rating: 1 out of 5
Very unhappy, you sent my order well beyond the expected delivery time and only thanks to the emails I sent you!!!
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Response from Chapellerie Traclet
Hello
Please excuse us for this delivery delay, our manufacturer had production delays due to the May bridge.
We hope that the gloves give you complete satisfaction and that you received them on time.
Remaining at your disposal
Best regards
Traclet Sébastien
Please excuse us for this delivery delay, our manufacturer had production delays due to the May bridge.
We hope that the gloves give you complete satisfaction and that you received them on time.
Remaining at your disposal
Best regards
Traclet Sébastien
A
Rating: 4 out of 5
Very good
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A
Rating: 4 out of 5
I don’t know any French
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A
Rating: 2 out of 5
The specified name for the delivery address was not respected; fortunately, the person had a proxy and was able to pick up the package at the post office. When ordering, in the comments section, I added that it was a birthday gift for my mother; the irony is that it is the text I wrote for your information that was printed and included in the package. Finally, ordering from a store dedicated to hat making, we expect packaging other than the polluting and impersonal plastic. In short, I see no difference between ordering from you (by choice) or ordering from Amazon where, in the end, I would not have paid shipping fees or had an error regarding the recipient's name.
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Response from Chapellerie Traclet
Hello, we had an address that was below; we did not have any information about another name except that it was for a birthday, but in this case, the name should have been noted directly in the name and surname section for the delivery address. Prisca Groisy, POST OFFICE MONTRICHARD, 58 RUE DE TOURS, 41400 MONTRICHARD VAL DE CHER, France (excluding Dom Tom). For this type of bob at 18 euros, we do not have special packaging apart from our classic packaging. Please excuse us if we forgot to include a note in the package; normally, we add a business card indicating that it is a gift. Best regards, Traclet Sebastien
A
Rating: 3 out of 5
too long delay
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A
Rating: 2 out of 5
Item supposedly available in 15 days, it was for a gift. Result delivered a month after the order. Obviously, I could not give it in time.
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Response from Chapellerie Traclet
Hello, please excuse us for this delay. With the bridges in May, our workshop has had delays in production. We hope that the cap will provide complete satisfaction. Best regards, Traclet Sebastien
A
Rating: 4 out of 5
Hello, quick delivery times.
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A
Rating: 4 out of 5
Order received quickly. Cap a bit large but it matches the photo. I highly recommend this very professional site.
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A
Rating: 1 out of 5
The hat I ordered does not match either the size or the specifications described on the site. The size is a 60 instead of a 59. The leather straps described on the site are missing from the hat I received... terrible...
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Response from Chapellerie Traclet
Hello
Please excuse us for this error, we are proceeding today with the correction by sending the missing items.
Remaining at your disposal
Best regards
Traclet Sébastien
Please excuse us for this error, we are proceeding today with the correction by sending the missing items.
Remaining at your disposal
Best regards
Traclet Sébastien
A
Rating: 2 out of 5
The material and design of the hat seem qualitative; however, I ordered a hat in size M, and the one I received corresponds more to a size L after measuring on my part (despite the fact that it is labeled M). I have therefore contacted the site to have it replaced; I have been without a response for several days, and I hope this comment will attract the attention of the staff managing after-sales service...
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Response from Chapellerie Traclet
Hello, we will resend you the email we sent on May 28. If there is a size issue, it is of course possible to exchange it for the smaller size. The link will also be sent to you by email; otherwise, here it is below: https://www.chapellerie-traclet.com/fr/content/21-demande-de-retour-chapeau. Remaining at your disposal. Best regards, Traclet Sebastien
A
Rating: 3 out of 5
Difficult to assess the quality of some products, but that's the nature (and risk) of mail order.
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A
Rating: 4 out of 5
Beautiful images on the site and very clear descriptions. Fast delivery, perfect packaging.
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A
Rating: 4 out of 5
Never disappointed by the Traclet hat shop!
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A
Rating: 4 out of 5
Clear, precise, easy to navigate
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A
Rating: 4 out of 5
Easy to navigate site. Easy and secure ordering and payment. Fast home delivery. Beautiful quality hat.
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A
Rating: 3 out of 5
Package arrived completely smashed and dropped in the mailbox. Very disappointed with the packaging and delivery
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A
Rating: 2 out of 5
Hello, I receive many emails, but that's all. No hat and no refund for the hat I returned several days ago. THIS IS A VERY POOR AFFAIR IF YOU WANT MY OPINION;
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Response from Chapellerie Traclet
Hello, there must be a mistake because the package is still at your pickup point. It has not been picked up. You have until June 1 to retrieve it: https://www.laposte.fr/outils/suivre-vos-envois?code=6A36586918996. You must therefore have made an order error. Remaining at your disposal. Best regards, Traclet Sebastien
A
Rating: 4 out of 5
Site rich in models, but search engine not rigorous enough: "UV protection cap UPF 50+" gives 17 pages in which only about ten models correspond to the request. Waste of time.
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A
Rating: 3 out of 5
Disappointed by the very average quality of the cap
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A
Rating: 4 out of 5
Fast delivery, product matching and of good quality
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A
Rating: 4 out of 5
More than a month of waiting. But very satisfied with the purchase
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A
Rating: 2 out of 5
Ordered a specific model of hat that I had liked in the past, very happy to see it back in stock. The hat is not the same. The cut and materials have changed (not the same velvet, nor the same color, and the inner lining is now very cheap). I would have liked these changes in the model to be specified on the site.
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Response from Chapellerie Traclet
Hello, please excuse us if there has been an internal change. Please provide us with the reference of your previous order so we can verify the model received before, as we cannot find any previous order with your account. Remaining at your disposal. Best regards, Traclet Sebastien
A
Rating: 4 out of 5
the helmet is cheap, very well made and finished, but the chin strap is placed crooked and too short; like that, it serves no practical purpose (only to try to strangle oneself effectively, really): it's not difficult to fix at home almost without expenses, but you should have noticed that to the manufacturer in Indochina
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A
Rating: 4 out of 5
Very nice finish of the product
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A
Rating: 4 out of 5
Very good
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A
Rating: 4 out of 5
Always available for advice.
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A
Rating: 4 out of 5
Satisfied with the product and delivery.
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A
Rating: 4 out of 5
meets my expectations
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A
Rating: 4 out of 5
Perfect. Fast and efficient
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Rating: 4 out of 5
Very good.
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