Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Delivery conforms to my order, item well packaged, deadline respected.
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Response from Chapellerie Traclet
Hello Jean Luc,
We sincerely thank you for your positive feedback. We are delighted to learn that your order was compliant and well delivered. Your satisfaction is our priority, and your comments encourage us to continue in this direction.
Best regards,
The Traclet Hat Shop team.
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Stephen M.
Rating: 1 out of 5
following a purchase from 25/06/2026
Still not received the item after more than a week.
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Response from Chapellerie Traclet
Hello Stephen,
We understand your frustration regarding the non-receipt of your order and we are sincerely sorry about it. We want to help you resolve this issue, so please do not hesitate to contact us directly so we can provide you with personalized assistance.
Best regards,
The Traclet Hat Shop team.
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Robert D.
Rating: 4 out of 5
following a purchase from 22/06/2026
Product and delivery time ok ... but packaging lacks quality, too bad.
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Mathieu P.
Rating: 1 out of 5
following a purchase from 24/05/2026
Expensive product for the quality observed. Excessively long delivery, more than a month. I do not recommend.
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Response from Chapellerie Traclet
Hello Mathieu,
We are sincerely sorry to hear that your experience did not meet your expectations. We understand your disappointment regarding the quality of the product and the delivery time.
For the quality of this 100% cotton cap at 39 euros, please let us know the type of finish or quality of cotton you would have liked so we can discuss improvements with our manufacturer for this model.
Finally, we also offer other qualities and finishes of caps ranging from the simplest to the most sophisticated with UV protection models made in Europe with Soway but also in France.
Thank you for your feedback.
Best regards,
The Traclet Hat Shop team.
B
Benjamin C.
Rating: 1 out of 5
following a purchase from 23/06/2026
Size error: very complicated return! Received by returns via Mondial Relay which made me visit 3 stores before someone took my package! Return package that has not arrived at its destination for 3 days ... still no news about my exchange request ... I might get my hat in the right size in September who knows ...
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Response from Chapellerie Traclet
Hello Benjamin,
We are sincerely sorry to hear that your experience with our return service did not meet your expectations. We understand your frustration and apologize for the inconveniences encountered. We invite you to contact us privately so we can resolve this situation as quickly as possible.
Best regards,
The Traclet Hat Shop team.
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Nathanaël R.
Rating: 4 out of 5
following a purchase from 06/06/2026
Very good products. Too bad for the 3-week stock outage.
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Francis C.
Rating: 4 out of 5
following a purchase from 21/06/2026
Very good product
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Response from Chapellerie Traclet
Hello Francis,
We sincerely thank you for your positive feedback and are delighted that you liked our product. Your satisfaction is our priority and we would be happy to see you again soon in our store.
Best regards,
The Traclet Hat Shop Team
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Nathalie B.
Rating: 4 out of 5
following a purchase from 21/06/2026
Speed of shipping. I would have liked to receive the item in a nice package
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Response from Chapellerie Traclet
Hello Nathalie,
We sincerely thank you for your positive feedback and are delighted that the speed of delivery met your expectations. Your comments regarding the packaging are valuable and we will take them into account to improve our customers' experience.
Best regards,
The Traclet Hat Shop Team
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Jean-Philippe G.
Rating: 4 out of 5
following a purchase from 21/06/2026
Perfectly perfect
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Response from Chapellerie Traclet
Hello Jean-Philippe,
A big thank you for your enthusiastic feedback! We are delighted that you found your experience at Chapellerie Traclet satisfactory. Your satisfaction is our greatest reward.
Best regards,
The boutique team
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Andre A.
Rating: 3 out of 5
following a purchase from 19/06/2026
Very nice in the photo but the edges are not rigid so more bucket hat than hat, too bad the color is very nice.
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Response from Chapellerie Traclet
Hello Andre,
Thank you for taking the time to share your feedback. We are glad that you like the color, and we take note of your comments regarding the rigidity of the edges. Your feedback is valuable to us.
Best regards,
The shop team.
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Stephane R.
Rating: 4 out of 5
following a purchase from 18/06/2026
Detailed and compliant description. Very fast shipping. Perfect.
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Response from Chapellerie Traclet
Hello Stéphane,
We warmly thank you for your positive feedback. We are delighted that our description and the speed of delivery met your expectations. We would be happy to see you again soon in our online store.
Best regards,
The Traclet Hat Shop Team
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Stéphanie K.
Rating: 2 out of 5
following a purchase from 03/06/2026
Very disappointed... Apparently one of the items is out of stock (but not indicated when ordering). After 15 days without any news, I had to write to receive the rest of the order. Still no news of the missing item to this day... It was a gift... I had to do without...
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Response from Chapellerie Traclet
Hello Stéphanie,
Thank you for taking the time to share your experience, even though we are sorry to hear that your order did not meet your expectations. We understand the disappointment this may have caused, especially for a gift. Please do not hesitate to contact us directly so that we can help you resolve this issue.
Best regards,
The Traclet Hat Shop team
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Ludo L.
Rating: 1 out of 5
following a purchase from 11/06/2026
If only the ordered size had been the right one....
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Response from Chapellerie Traclet
Hello Ludo,
We are sorry to learn that the size of your order does not meet your expectations. We do our best to provide clear information to help our customers in their choice. We had sent you a return label for the wrong size to make an exchange. Did you send it back?
Our email is [email protected]
Best regards,
The Chapellerie Traclet team.
E
Emmanuel R.
Rating: 4 out of 5
following a purchase from 14/06/2026
Hat delivered on time and meets our wishes, thank you
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Karsten L.
Rating: 1 out of 5
following a purchase from 20/06/2025
A year of delivery - and in the meantime - we had "forgotten" that the order was paid in advance. I don't feel like we take the customers seriously ...
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Response from Chapellerie Traclet
Hello Karsten,
We are sincerely sorry to learn that your experience with our delivery service did not meet your expectations. Your satisfaction is important to us.
As indicated in our exchanges, we did not receive the bank confirmation of your transfer and the link with the order was not noted on the transfer order to connect it with your order.
Please excuse us for this inconvenience and we hope that the straw hat will give you complete satisfaction.
Best regards,
The Chapellerie Traclet team.
O
Olivier J.
Rating: 1 out of 5
following a purchase from 14/06/2026
Size error
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Response from Chapellerie Traclet
Hello Olivier,
Thank you for taking the time to share your feedback. We understand that the size error can be frustrating, and we want to help you resolve this issue. Please do not hesitate to contact us directly so that we can find a solution together.
Best regards,
The Traclet Hat Team
M
Michel L.
Rating: 4 out of 5
following a purchase from 08/02/2026
Ras
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Andrea J.
Rating: 1 out of 5
following a purchase from 04/06/2026
Order sent very late with no email information, I had to call several times to get information. I ordered a size 46, it arrived as a 47 and the hat was twisted by the box too small. Really disappointed.
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Response from Chapellerie Traclet
Hello Andrea,
Thank you for taking the time to share your experience. We are sincerely sorry to learn that your order did not meet your expectations and we wish to find a solution to this situation.
First, please excuse us for this delivery delay.
For your order, you had ordered a size M which is 56 -57 cm, if it is too small, we have it in size L which is 58-59 cm.
It is therefore possible to make an exchange.
Remaining at your disposal.
Best regards,
The Traclet Hat Team
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Guy W.
Rating: 4 out of 5
following a purchase from 06/06/2026
RAS
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Christophe G.
Rating: 4 out of 5
following a purchase from 11/06/2026
Good but the color of the hat does not match the photo displayed on the site at all
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Didier O.
Rating: 4 out of 5
following a purchase from 11/06/2026
speed of shipping
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Michel B.
Rating: 4 out of 5
following a purchase from 07/06/2026
I was misled by the color of the hat in the photo on the site. I therefore had to return my first order to get a white Panama: loss of time and additional costs. Otherwise, wide choice of hats, good packaging and speed of delivery.
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Thomas W.
Rating: 2 out of 5
following a purchase from 07/06/2026
I got the wrong hat. And after soon two weeks I still am waiting for my right hat.
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Response from Chapellerie Traclet
Hello Thomas,
Thank you for your feedback and we are sincerely sorry to hear that you received the wrong hat. To resolve this issue as quickly as possible, we invite you to contact us directly by email or by phone.
Best regards,
The shop team.
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Grandjean G.
Rating: 1 out of 5
following a purchase from 08/06/2026
Very poor quality article
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Response from Chapellerie Traclet
Hello Grandjean,
We are sincerely sorry to learn that the article does not meet your expectations. Your satisfaction is important to us and we would like to discuss this further in order to find a solution.
We would need to know the issue encountered with this beret made in France.
Finally, we also offer other models made in Europe and France
https://www.chapellerie-traclet.com/fr/beret-femme/12554-beret-ida-coton-traclet.html#/taille-taille_unique/couleur-taupe
https://www.chapellerie-traclet.com/fr/beret-homme/10679-beret-authentique-ete-coton-noir-heritage-par-laulhere.html#/taille-taille_unique
Best regards,
The Chapellerie Traclet team
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Martin A.
Rating: 3 out of 5
following a purchase from 06/06/2026
The quality of the hat is much lower than what the photos suggested.
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Response from Chapellerie Traclet
Hello Martin,
Thank you for your feedback and we are glad that you took the time to share your opinion. We ensure that our products reflect the quality we wish to offer our customers, and your feedback is valuable to us. Please do not hesitate to contact us for any questions or additional needs.
Best regards,
The Traclet Hat Shop Team.
J
Jean-Marc B.
Rating: 3 out of 5
following a purchase from 01/06/2026
Product seems to be of quality but size choice not suitable
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Response from Chapellerie Traclet
Hello Jean-Marc,
Thank you for your feedback. We are delighted that you find the product of quality, and we take note of your comments regarding the size choice. Your satisfaction is important to us and we are constantly striving to improve our offer.
Best regards,
The Traclet Hat Team.
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Alain S.
Rating: 1 out of 5
following a purchase from 27/05/2026
Good evening Madam and Sir, the hat is too large, yet I ordered the same size as 10 years ago.
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Response from Chapellerie Traclet
Hello Alain,
Thank you for taking the time to share your feedback. We understand your disappointment regarding the size of your hat and would be happy to help you find a solution. It is indeed possible to exchange the size of this Tilley hat received as it is too big. It is also possible that over 10 years, the hat has shrunk partly due to sweat and cleaning of the hat.
We remain at your disposal.
Best regards,
The boutique team
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Ibrahim A.
Rating: 1 out of 5
following a purchase from 31/05/2026
I did not receive them yet
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Response from Chapellerie Traclet
Hello Ibrahim,
Thank you for taking the time to share your experience. We are sorry to hear that you have not yet received your order. We want to understand the situation and find a solution, please do not hesitate to contact us privately so we can assist you better.
The package currently indicates that tracking is in progress for delivery to you, here is the tracking link:
https://www.laposte.fr/outils/suivre-vos-envois?code=EY975210271FR
Best regards,
The TRACLET team
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Christophe Z.
Rating: 4 out of 5
following a purchase from 04/05/2026
I placed my order on May 4th. On June 4th, seeing nothing arrive, I made a follow-up which achieved the desired goal. The material is very good, good quality. Ultimately, the delay for me is unacceptable.
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Response from Chapellerie Traclet
Hello Christophe,
We sincerely thank you for your feedback. We are delighted to learn that you are satisfied with the quality of our products. Your comment on the delivery time is valuable to us, and we will continue to work to improve our service.
Best regards,
The shop team.
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Patrick V.
Rating: 2 out of 5
following a purchase from 31/05/2026
The product received does not match your site. There is no perforated part on the crown, the band around the crown is different from the photo, disappointed
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Response from Chapellerie Traclet
Hello Patrick,
Thank you for taking the time to share your opinion. We understand your disappointment and wish to clarify this situation. Please do not hesitate to contact us directly so that we can help you resolve this issue as best as possible.
Best regards,
The boutique team
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Denis M.
Rating: 4 out of 5
following a purchase from 29/05/2026
Satisfied with the product. A bit surprised to have been directed to a different pickup point than the one I chose. This could have been problematic.
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Maxime B.
Rating: 4 out of 5
following a purchase from 21/04/2026
I bought 4 hats and I am delighted with them, excellent quality. One negative point, the deadlines are not always respected and no one gives news about the order.
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Ethan D.
Rating: 2 out of 5
following a purchase from 02/05/2026
Order received after significant delays. Moreover, the details of the item do not match the price and the company's standing. The observed finishes are catastrophic!
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Marie A.
Rating: 4 out of 5
following a purchase from 21/05/2026
More than 10 days after shipping, my order has not yet been received but my package seems to have been found
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Brigitte L.
Rating: 4 out of 5
following a purchase from 18/03/2026
Nothing to say about the quality of the products, but very big problems with returns, impossible to pay with 3 different cards
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Mélanie L.
Rating: 1 out of 5
following a purchase from 30/04/2026
I ordered a black hat and received it in brown
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Response from Chapellerie Traclet
Hello Mélanie,
We are sorry to hear that your order does not meet your expectations. We do our best to ensure customer satisfaction and would be happy to help you resolve this issue. Please feel free to contact us privately so we can find a solution together.
Best regards,
The Traclet Hat Shop Team
J
Jean Michel P.
Rating: 4 out of 5
following a purchase from 26/05/2026
The product, a large hat with neck cover, corresponds exactly to the expected product and the desired quality. Justified price.
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Response from Chapellerie Traclet
Hello Jean Michel,
We warmly thank you for your positive feedback! We are delighted to learn that the hat met your expectations. Don't hesitate to come back and visit us to discover our new products.
Best regards,
The Traclet Hat Team
J
Jean-Paul L.
Rating: 4 out of 5
following a purchase from 19/05/2026
Hello. I ordered a Breton hat. But I found it not very well made. And the ribbon a bit too short at the back. It would be good if you could compare it with an old hat. I still give a good rating. Thank you.
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Anne-Marie F.
Rating: 3 out of 5
following a purchase from 25/05/2026
satisfied with the product but not with the shipping: the lockers don't work well, it took us 15 minutes for 2! ..to succeed
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Philippe P.
Rating: 1 out of 5
following a purchase from 26/05/2026
Significant defect on the hat, it cost me money to return it
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Response from Chapellerie Traclet
Hello Philippe,
Thank you for your feedback and we are sincerely sorry to hear that your experience did not meet your expectations. Your satisfaction is essential to us, and we would be happy to discuss your situation to find a solution. Please feel free to contact us directly for further discussion.
Best regards,
The boutique team
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