Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Delivery, no problem. However, on the site, the description of the neck-covering caps is insufficient, not allowing to distinguish between two caps with very similar characteristics.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/05/2024
Nothing to report, very good choice, except for the search engine: when you ask for 'UV protection cap UPF 50+', you end up with 17 pages of various headgear, hats... FOR ALL THAT, you only get a maximum of ten items that meet the request. Hence the frustrating waste of time. So: search engine not precise enough.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/04/2024
A lot of choices. The search engine, however, gives broader results than what is requested in the query.
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/05/2024
No news about my delivery
Translated reviews
Response from Chapellerie Traclet
Hello
However, the tracking of the package was indeed sent to you by email
Here it is below
https://www.laposte.fr/outils/suivre-vos-envois?code=6M20738571078
We will make a complaint today to Colissimo.
Please excuse us for this inconvenience beyond our control.
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 23/04/2024
My order does not match my needs; I made a mistake in size. You ask me to return the package, but for that, I need to go to the post office, and I can no longer travel that distance because I no longer drive due to two strokes; what to do?
Translated reviews
Response from Chapellerie Traclet
Hello, we are sorry that this does not suit you. However, for the return, you can do it from your home without having to travel for several months. Indeed, you just need to go through the post office's website to create a Colissimo and get a Colissimo label so that your postman can pick up the package from your mailbox. Remaining at your disposal. Best regards, Traclet Sebastien
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 30/04/2024
Order of a brown hat. Received a black hat.
Translated reviews
Response from Chapellerie Traclet
Hello
Please excuse us if we made a mistake.
Thank you for sending us a photo at [email protected]
Thus we will proceed to its exchange with the sending of a return voucher.
Remaining at your disposal
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/04/2024
Absolutely disappointed. Size two times smaller than ordered. Size number VOLUNTARILY removed (cut!!!) so it cannot be verified. I will never buy again. They understand the very negative reviews.
Translated reviews
Response from Chapellerie Traclet
Hello
Thank you for verifying the comment as the comment on the product does not match the one you indicate here.
Moreover, the size sent is indeed 62/63 cm as ordered; it was verified before sending.
What size do you make?
Thank you for sending us a photo at [email protected]
Remaining at your disposal
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/04/2024
Everything is fine. A bit disappointed by the size of the text. Written too small
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/04/2024
Beret OK but the inner lining is a different color from the photo on the site (black instead of green).
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/04/2024
For a few months, general quality has decreased.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/04/2024
Good product, rather expensive, fast shipping
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/04/2024
Nice presentation of the products, quick responsiveness.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/04/2024
As usual, very satisfied with the products and the prompt delivery. Thank you.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/04/2024
Reliable site that offers interesting items.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/04/2024
Correct. Too bad that returns are at the customer's expense!
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/04/2024
Nothing to report, perfect
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/04/2024
Well-made, functional site
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 25/03/2024
Too big, not the right size to return.
Translated reviews
Response from Chapellerie Traclet
Hello, please excuse us if we made a mistake. Please send us a photo of the item to [email protected], and we will proceed with the exchange for the ordered size. Best regards, Traclet Sebastien
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/04/2024
average quality product
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/04/2024
Wide choice of high-quality hats. Careful delivery. Responsive customer service. But I would have liked to know when ordering that when one of the ordered items is out of stock, you have to wait for it to be in stock to receive the entirety of the order.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/04/2024
Well
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/04/2024
Easy ordering and delivery time respected.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/04/2024
Really excellent customization. I take away one star, however, the product could not be delivered on time. It was a birthday gift that I could not give due to the delivery delay. Probably a communication issue though.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/04/2024
serious fast delivery
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/04/2024
Not received and already claimed
Translated reviews
Response from Chapellerie Traclet
Hello
Please excuse us for this inconvenience.
The order left on April 19 from us the Colissimo tracking
https://www.laposte.fr/outils/suivre-vos-envois?code=6H13453533148
Normally, it should have been delivered to the relay point at the beginning of the week.
A complaint with the post has just been made so that it arrives to you quickly.
Remaining at your disposal
Best regards
Traclet
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/04/2024
Fast reception (earlier than expected), very well packaged item.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/04/2024
Very good store with a wide selection of quality caps. Very good customer service. The only downside is that returns and exchanges are at the customer's expense, which is a big inconvenience. Too bad.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/04/2024
Good.
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 16/02/2024
Delivery date??? No communication.
Translated reviews
Response from Chapellerie Traclet
Hello, please excuse us for this delivery delay. Normally, we have sent a tracking email indicating the shipping date. We hope that the hats will provide you with complete satisfaction. Best regards, Traclet
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/04/2024
Small quality for me.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/04/2024
I did not receive the right color, very disappointed.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/04/2024
Serious company...
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/04/2024
Great choice of berets and good price range, you can find your happiness easily on the site.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/04/2024
A clear site, plenty of choices, up-to-date information, an efficient customer service that answers the phone, and very fast shipping. However, curiously, I did not receive any confirmation email for the order, shipping, or tracking even though my email address was correctly provided (nothing in the spam either).
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/04/2024
Too bad the packaging is not great but well, we can repackage it for a gift.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/04/2024
-
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/04/2024
Product as described
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/04/2024
Beautiful product, conforms perfectly for Traclet. Paid delivery for home shipping due to absence (notification received a few hours before delivery and placed in the spam folder), the delivery service could have addressed the neighbors; 1 star deducted.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/04/2024
Well, I don't know anything about hats.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/04/2024
Order met my expectations. Well packaged and fast delivery to a relay point.
Translated reviews
We use cookies for audience measurement and improving user experience.
English 
Français