Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Disappointed with the received product. The fabric material and the photo show a patch that was not present at delivery.
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Response from Chapellerie Traclet
Hello, please send us a photo of the received item to [email protected] so we can send you the correct product if we made a mistake. We apologize for this; this error will be corrected. Remaining at your disposal. Best regards, Traclet Sebastien
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 06/04/2024
Not at all satisfied with the quality of the item.
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Response from Chapellerie Traclet
Hello
Thank you for indicating the issue encountered with this Basque beret in 100% wool.
It is indeed possible to exchange or return the product if it does not suit you.
Here is the procedure on our site
https://www.chapellerie-traclet.com/fr/content/21-demande-de-retour-chapeau
Remaining at your disposal
Best regards
Traclet Sébastien
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/04/2024
Good, order shipped quickly and received in good condition.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/04/2024
Product delivered without size adjuster... too bad... it would have been perfect!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/04/2024
Great choice of items. Products conform to the descriptions on the site (sizes and appearances).
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/04/2024
I should have taken 2 sizes up, too small... too bad.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/04/2024
A bit long delay
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/03/2024
serious site, but for my part, since the hat did not fit me, I had to return it, at my expense of course; 8 euros anyway, and for hats of this quality, trying them on is essential, that's why I would have liked to have at least one free return! otherwise quick refund!
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 24/03/2024
The color of one of the two mikis received was not the desired one.
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Response from Chapellerie Traclet
Hello, please excuse us for this error. Please send us a photo to [email protected] so we can send you the correct color with a return label. Remaining at your disposal. Best regards, Traclet Sebastien
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/03/2024
No problem
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/04/2024
A bit warm for a summer cap
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/03/2024
No problem with the order or delivery. I regret that the hats are not presented on a real person to see the result.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/04/2024
Great choice of quality models.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/03/2024
Delivery time a bit long
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/04/2024
Good, no particular problem
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/03/2024
The delivery time was a bit long
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/04/2024
Easy to use site and very well stocked.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/03/2024
Sometimes delicate use when searching for an item (but maybe that's just me)
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/02/2024
I would have given 5 stars if the wait to receive my order hadn't been 2 months. As for the hat (integrated UV protection), this is the third one I order, it is a product of great quality. I would like to say: hats off!!!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/02/2024
Satisfied more or less with my second product and the delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/03/2024
The delivery was a bit long but I finally received my package and I am very happy with my order.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/11/2023
I no longer have access to my personal page.
Is this normal?
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Response from Chapellerie Traclet
Hello
Here is the link for you to log in to the site.
https://www.chapellerie-traclet.com/fr/authentification?back=my-account
AND the address to change your password
https://www.chapellerie-traclet.com/fr/index.php?controller=password
Remaining at your disposal
Best regards
Traclet Sébastien
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/03/2024
Very correct, thank you
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/03/2024
Very easy site navigation, good phone reception, fast delivery.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/03/2024
Beautiful quality beret. Conforms to my wishes.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/03/2024
The product is great, but it took a long time to arrive…
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/02/2024
Very good.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/03/2024
Article conforms to the description.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/03/2024
very satisfied
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/03/2024
The product is of good quality, conforms to the photos, fast delivery. The only problem is that I am bald and the size guide is made for heads with hair. So the one I ordered is too big for me.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/03/2024
Size, quality, shipping time
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Response from Chapellerie Traclet
Dear
I don't understand your message. Your order was made on Sunday and we sent it on Monday, we can't send it more quickly to you in Italy because all post offices are closed on Sunday.
Can you explain the problem with the Stetson hat quality?
Size, we explain that Stetson size is more important.
Last but not least, if you don't like it, you can return for exchange or refund.
Best regards
Traclet Sébastien
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/03/2024
Fast delivery
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/03/2024
Nothing to report regarding the product. However, the delivery by Colissimo was quite deplorable. 48h max announced for delivery, the package tracking indicated delivery on Friday, then stated "delivery at the earliest". Later on Saturday morning, the tracking indicated "delivery Monday" but ultimately the delivery took place Saturday afternoon. Deplorable and not professional at all.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/02/2024
GOOD OVERALL
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/03/2024
I ordered a beanie, it arrived on time, that is to say very quickly. However, disappointment upon receipt as there is no label indicating French origin, nor washing instructions. No label at all, the invoice does not indicate any address. I am almost wondering if this is not a scam, a beanie that I could have gotten for €6 on Amazon!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/02/2024
Pleasant site to browse
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/03/2024
Nice discovery, top product
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/03/2024
Good quality article, the price is correct, the quality is perfect, I have nothing to complain about
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/03/2024
The products are perfect, but the transport of the package by the Post was not satisfactory.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/12/2023
Very nice quality with a manufacturing delay a bit longer than expected to make the hat.
But order well received.
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