Customer reviews of Chapellerie Traclet

When going to the site, one expects something good given the price as well. After receiving the product and having handled it, I am disappointed. I thought I would receive better quality ....

Well presented and easy to use

Navigation without difficulty but the data on dimensions is insufficient; the information on the status of the order is not enough (you have to ask questions to know; delivery without issues. But it's one of the very rare hat shops with so much offer, so...

Hat conforms, however size is large

Fast delivery, quality product

Satisfied with the TRACLET house and my relations with their services.

Practically a month delay between the acknowledgment of receipt of my order and the delivery without any news. In communication, you could do better!

very good site, easy order taking, good communication, very good delivery but the quality is not perfect: the band that is in contact with the head is a bit loose and is not padded. The price is very correct in relation to the quality of the delivered product.

My delivery for an express delivery was very long

Nothing to report 0

Delivery time of 2 weeks announced, in reality double! This purchase was for a birthday, I wrote an email to find out where my order was, no response... 2 days later I received my package, 1/2 day later, I would have canceled my order! Big lack of tracking and information.

Quite clear

The website was well designed, However, the name of the hat I purchased was labeled differently in the English version of the site from the title in French which was confusing. Other than that, I enjoyed using the site.

Delivery time very long several weeks after the order. Product conforms and of quality.

I had to call back, my order being forgotten..... and the delivery was made late to a pickup point not chosen, further away from my home.

Delivery time of the order a bit long

For now, I haven't had any luck, I should have taken a screenshot of my order... the model and size being incorrect... the return will be at my expense.. and I am certain of my order for a brown herringbone Irish cap (as stated on the order form) in size 59 L... and I receive a Chinese one in XXL... the return costs at my expense... I am frustrated... I don't have PayPal... I hope to receive my ordered cap, crossing my fingers that there won't be endless delays... Thank you in advance...

I received my order well but I received a hat size 54 while I had requested a 53 cm. Since there was no internal support band, I sewed one to reduce the size and to make the hat fit well on my head. I know it's difficult to get hats in 53 cm, but the presence of an internal support band is very practical. Otherwise, the hat is very beautiful and well made.

This is my second purchase in a month and a half, so I think this double purchase is indicative of real satisfaction

Long wait for delivery but I will not hesitate to reorder.

Nice hats, size not perfect.

Well protected shipment. The item, which was supposed to be delivered very quickly, was only received more than a month later, being out of stock. (January 28 - March 4, 2024)

Good quality product. However, no instructions.

I usually take 58 in hats! Too big! I am returning it! For a smaller one! They are charging me for shipping! Not nice!

Although the delivery was a bit long due to supply issues, nothing to say about the quality of these hats.

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Problems with returning the hat due to the size not being suitable. Insufficient return information. Hat poorly protected in its packaging.

Correct.

Everything was perfect

I ordered 2 hats: 1 available immediately, the other available in 15 days. Not having received the first hat about a week after my order or any information, I sent an email to Traclet. I was told that their principle was to make only one shipment but, if I wished, they could send me the available hat immediately. Concerned about the preservation of our planet, I obviously chose to wait for the 2nd hat to also be available to make only one shipment. This was done within the announced deadlines and I am very satisfied. The purpose of this review is simply to advise Traclet to inform the customer, as soon as an order like mine is placed, that the delivery will be grouped. This will avoid unnecessary questioning about the fate of their order and wasting time contacting the seller. In any case, despite this small remark, I am very satisfied with the hats (2nd order) and the services of Traclet. No hard feelings.

Delivery time not respected!

Fast delivery
Good quality price ratio

Delayed delivery of months, very poor quality article, really disappointed

No problem with the size change of the cap. Quick return.

Very good, item received a bit after the set deadline

Order received quickly, and in line with my expectations.
The price a bit high

Easy navigation on the site. Fast delivery. Correct packaging.

Surprised by 'waiting for restocking', but arrived on time for the gift

I knew what I wanted and found it easily

I am satisfied with the speed of delivery