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Rating: 4 out of 5
Easy to find what you want
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 1, 2, 3 and 4 stars
Reset filtersA
Rating: 1 out of 5
Very disappointing!
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Response from Chapellerie Traclet
Hello
Thank you for your comment.
Can you provide more information about the issue encountered with the hat?
Remaining at your disposal
Best regards
Traclet Sébastien
Thank you for your comment.
Can you provide more information about the issue encountered with the hat?
Remaining at your disposal
Best regards
Traclet Sébastien
A
Rating: 4 out of 5
And yet, night caps are hard to find
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A
Rating: 4 out of 5
Very nice product but took a long time to arrive.
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A
Rating: 3 out of 5
I am still waiting for the delivery of my order which is now three weeks old... It is therefore difficult for me to give an opinion on a delivery that is still hypothetical at this time...
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A
Rating: 4 out of 5
Too many one-size-fits-all options
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A
Rating: 2 out of 5
No doubt, Traclet offers a range of good products. So far so good - it's when you wish to return an item that the purchasing experience is less than satisfactory. Traclet offers neither free shipping nor returns. OK, fair enough. But then why make returns (in my case, an incorrectly sized, ill-fitting cap) so difficult? First, finding 'order returns' on their website took some effort. Second, they demand a special form to be filled out. Finally, an e-mail confirming a return request which the site indicates will be sent was never received. I suggest considering carefully before placing an order with this seller - I certainly will in the future.
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Response from Chapellerie Traclet
Dear
Thank you for your message.
Normally, you have return conditions on each page
https://www.chapellerie-traclet.com/en/content/21-chapellerie-traclet-formulaire-de-retour-chapeau
We don't pay for returns because we have a Hatter shop in Roanne and we don't agree to pay for this service.
Because customers who go to our shop, we don't pay them to buy a cap.
Moreover, postal service is not free, so even if we pay part of the shipping. We don't agree that this service is free.
We are open to discuss this problem.
Last but not least, in the future, shipping will not be free because shipping costs are increasing.
Regards
Traclet Sébastien
Thank you for your message.
Normally, you have return conditions on each page
https://www.chapellerie-traclet.com/en/content/21-chapellerie-traclet-formulaire-de-retour-chapeau
We don't pay for returns because we have a Hatter shop in Roanne and we don't agree to pay for this service.
Because customers who go to our shop, we don't pay them to buy a cap.
Moreover, postal service is not free, so even if we pay part of the shipping. We don't agree that this service is free.
We are open to discuss this problem.
Last but not least, in the future, shipping will not be free because shipping costs are increasing.
Regards
Traclet Sébastien
A
Rating: 1 out of 5
You are useless.... Because to this day I still have not received my order and I was supposed to receive it yesterday...
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Response from Chapellerie Traclet
Thank you for your message which pleases us.
The order was placed on January 23 at 10 a.m. and it was sent the same day under tracking 6a34509052406
As indicated by the tracking, there are currently strikes ongoing. This is causing some delays beyond our control.
Please excuse us for this inconvenience.
If you have a better solution, we are of course listening and will try to implement it.
Best regards
Traclet Sébastien
The order was placed on January 23 at 10 a.m. and it was sent the same day under tracking 6a34509052406
As indicated by the tracking, there are currently strikes ongoing. This is causing some delays beyond our control.
Please excuse us for this inconvenience.
If you have a better solution, we are of course listening and will try to implement it.
Best regards
Traclet Sébastien
A
Rating: 1 out of 5
Unfortunately, the hats were too small... the pakol looked very little like the one I bought in Pakistan... a few years ago
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Response from Chapellerie Traclet
Hello
For the ordered models, we also have them in larger sizes.
The Pakol is manufactured and designed in Pakistan.
If you have a photo of your model, we would be happy to try to get that model.
Remaining at your disposal
Best regards
Traclet Sébastien
For the ordered models, we also have them in larger sizes.
The Pakol is manufactured and designed in Pakistan.
If you have a photo of your model, we would be happy to try to get that model.
Remaining at your disposal
Best regards
Traclet Sébastien
A
Rating: 4 out of 5
The products seem to be compliant.
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A
Rating: 1 out of 5
I cannot comment on this because I still have not received my order
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Response from Chapellerie Traclet
Hello
Your order is currently being delivered since January 23.
Here is the colissimo tracking
https://www.laposte.fr/outils/suivre-vos-envois?code=6M20315457207
As indicated, currently due to protests, some packages are delayed.
A complaint has been made to conduct the necessary searches.
Please excuse us for this inconvenience.
Best regards
Traclet Sébastien
Your order is currently being delivered since January 23.
Here is the colissimo tracking
https://www.laposte.fr/outils/suivre-vos-envois?code=6M20315457207
As indicated, currently due to protests, some packages are delayed.
A complaint has been made to conduct the necessary searches.
Please excuse us for this inconvenience.
Best regards
Traclet Sébastien
A
Rating: 4 out of 5
Very good.
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A
Rating: 3 out of 5
Nothing to report on the overall service, but disappointed with the product.
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A
Rating: 3 out of 5
Message to the parcel preparation team: Barmah hat delivered in the wrong color (I will keep it anyway). Well-packaged items and Chronopost delivery in 48 hours.
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A
Rating: 4 out of 5
Beautiful quality, fully satisfied with my purchase, just a downside for a slightly long delivery which justifies four stars.
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A
Rating: 3 out of 5
Very long delivery time. 40 days is a bit ridiculous. If the product is not in stock, it should be mentioned! With an approximate delivery time... Product description very brief, lacking detail.
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A
Rating: 1 out of 5
Worse than bad, product not restocked. I had to send a first message for them to tell me that the product would be delivered to me the following week, but in fact no. Then I requested a refund and there, miracle, they sent my order in a hurry and still not to where I chose. The service is deteriorating and this does not bode well...
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Response from Chapellerie Traclet
Hello
The information about the delivery time was indicated at the time of the order and then confirmed by email.
The delay was a bit longer because the manufacturer was on vacation during the winter holidays.
Finally, an email was sent in the middle of last week to inform you that the order would arrive at the end of the week.
We hope that the clogs will give you complete satisfaction.
Best regards
Traclet Sébastien
The information about the delivery time was indicated at the time of the order and then confirmed by email.
The delay was a bit longer because the manufacturer was on vacation during the winter holidays.
Finally, an email was sent in the middle of last week to inform you that the order would arrive at the end of the week.
We hope that the clogs will give you complete satisfaction.
Best regards
Traclet Sébastien
A
Rating: 4 out of 5
Order and delivery, nothing to say.
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A
Rating: 4 out of 5
Very easy to consult site, fast delivery by colissimo.
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A
Rating: 3 out of 5
Satisfied with the product, but the packaging, the bubble envelope in which the pair of gloves arrived was open, completely torn in the center.
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A
Rating: 2 out of 5
Order date: January 11. Delivery: January 22. This is not good service for customers.
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Response from Chapellerie Traclet
Hello
Yes, this information is well noted when choosing the size but also confirmed by email on the day of your order.
As well as during our exchanges by email.
We hope that the cap will satisfy you.
Best regards
Traclet Sébastien
Shipped Armada Levell 01/16/2024 18:00:33
Awaiting restocking 01/11/2024 12:42:01
Payment accepted 01/11/2024 12:42:00
Yes, this information is well noted when choosing the size but also confirmed by email on the day of your order.
As well as during our exchanges by email.
We hope that the cap will satisfy you.
Best regards
Traclet Sébastien
Shipped Armada Levell 01/16/2024 18:00:33
Awaiting restocking 01/11/2024 12:42:01
Payment accepted 01/11/2024 12:42:00
A
Rating: 4 out of 5
Package delivered quickly. Caps are good.
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A
Rating: 3 out of 5
Head circumference not indicated in simple reading and no possibility to search by size.
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A
Rating: 3 out of 5
Polar caps with an outdated look. I am disappointed. If I had seen them in real life and tried them on in a store, I would not have bought them.
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A
Rating: 1 out of 5
Disappointed
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Response from Chapellerie Traclet
Hello
What is the issue encountered with your order?
Remaining at your disposal
Best regards
Traclet Sébastien
What is the issue encountered with your order?
Remaining at your disposal
Best regards
Traclet Sébastien
A
Rating: 2 out of 5
The delivered hat does not match the one ordered, nothing to say about the transport.
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Response from Chapellerie Traclet
Hello
Please excuse us for this error. Thank you for sending us a photo of the received model at [email protected]
Remaining at your disposal
Best regards
Traclet Sébastien
Please excuse us for this error. Thank you for sending us a photo of the received model at [email protected]
Remaining at your disposal
Best regards
Traclet Sébastien
A
Rating: 3 out of 5
Order placed just before Christmas, paid at the time of ordering of course, debited immediately and then no news regarding the delay. It would be wise for Traclet to maintain contact with the customer so that they know where things stand. This would prevent the customer from calling the site to get an updated delay. Apparently, there is no stock. The product received is however compliant with the order.
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A
Rating: 1 out of 5
I am very disappointed with my order because the size of the item is not correct compared to my size of 59. I have several Gottmann caps and I have no problem, but my order does not match my size. I have tried to communicate with the company I ordered from and so far no response as to why they are not contacting me directly?
I need a product exchange or a refund, what are the options.
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I need a product exchange or a refund, what are the options.
Response from Chapellerie Traclet
Hello
Please excuse us if we have not responded to your message.
Here is my personal email [email protected]
If we made a mistake, we will proceed to send the correct cap with a return label.
So please send me an email with a photo of the cap received in error and we will send you the correct cap tomorrow.
Remaining at your disposal
Best regards
Traclet Sébastien
Hello
After checking our emails, we received two emails requesting tracking, one on January 9 and the other email on January 16 to which we responded, and the last email dated January 17 indicating the good reception of your order.
Since then, we have not received any other email.
So please check if it is indeed our hat shop to which you sent the email.
Remaining at your disposal
Best regards
Traclet Sébastien
Please excuse us if we have not responded to your message.
Here is my personal email [email protected]
If we made a mistake, we will proceed to send the correct cap with a return label.
So please send me an email with a photo of the cap received in error and we will send you the correct cap tomorrow.
Remaining at your disposal
Best regards
Traclet Sébastien
Hello
After checking our emails, we received two emails requesting tracking, one on January 9 and the other email on January 16 to which we responded, and the last email dated January 17 indicating the good reception of your order.
Since then, we have not received any other email.
So please check if it is indeed our hat shop to which you sent the email.
Remaining at your disposal
Best regards
Traclet Sébastien
A
Rating: 4 out of 5
satisfactory
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A
Rating: 1 out of 5
I never received my item.
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Response from Chapellerie Traclet
Hello
According to the tracking, the package was received on January 13, 2024.
https://www.laposte.fr/outils/suivre-vos-envois?code=6A34369107049
If you have not received it, please send us a sworn statement that you have not received it at [email protected]
Remaining at your disposal
Best regards
Traclet Sébastien
According to the tracking, the package was received on January 13, 2024.
https://www.laposte.fr/outils/suivre-vos-envois?code=6A34369107049
If you have not received it, please send us a sworn statement that you have not received it at [email protected]
Remaining at your disposal
Best regards
Traclet Sébastien
A
Rating: 4 out of 5
perfect
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A
Rating: 4 out of 5
it's really a cap
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A
Rating: 4 out of 5
A quality service.
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A
Rating: 4 out of 5
Very good quality suspenders, the attachments are top-notch
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A
Rating: 4 out of 5
Nothing to report. Sooner than expected
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A
Rating: 4 out of 5
Easy navigation, nothing to report
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A
Rating: 1 out of 5
The delivery is way too long, 6 weeks for the shipment of a simple package. Moreover, the package was left at the foot of the door without any supervision. Very disappointed!!!
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Response from Chapellerie Traclet
Hello
We apologize for the two weeks of delay, with the Christmas holidays the suppliers have had delivery delays.
For the delivery, we will make a complaint because normally the package should be delivered to your mailbox or in person.
We hope that the hat gives you complete satisfaction.
Best regards
Traclet Sébastien
We apologize for the two weeks of delay, with the Christmas holidays the suppliers have had delivery delays.
For the delivery, we will make a complaint because normally the package should be delivered to your mailbox or in person.
We hope that the hat gives you complete satisfaction.
Best regards
Traclet Sébastien
A
Rating: 4 out of 5
A downside on the huge packaging (a box that didn't fit in the mailbox)... for a toque
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Rating: 4 out of 5
Delivery was quite fast
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A
Rating: 3 out of 5
The site is quite well done and clear.
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