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Rating: 4 out of 5
Very good!
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 1, 2, 3 and 4 stars
Reset filtersA
Rating: 4 out of 5
Easy ordering on the site, fast delivery, too bad there is only one size because the cap is a bit big despite the integrated adjustment.
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A
Rating: 4 out of 5
Hello, regarding the delivery date, I had made arrangements to receive my package and waited all day for nothing. Not only could I not get it, but not a single phone call to inform me about the delivery the next day without warning while I was at my appointment. On Tuesday, the delivery person called me and I asked him to deliver my package for the next day (Wednesday) and everything went as planned. Except that he left me a delivery notice on Tuesday for my package without informing me, thinking it was another order, I wasted my time trying to receive a package that I had already received, which made me a bit angry with the delivery person who made me lose two days.
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A
Rating: 3 out of 5
ORDER AND DELIVERY WELL PASSED THE QUALITY OF THE PRODUCT IS MEDIOCRE FULL OF DEFECTS ON THE SURFACE OF THE CAP FOR WHAT ??????? WHO KNOWS
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Response from Chapellerie Traclet
Hello
Thank you for sending us a photo of the cap at [email protected]
For this type of cap, we have several qualities and it will depend on the expected quality as this model at 24 euros is very different from the one at 45 or the one at over 100 euros.
Remaining at your disposal
Best regards
Traclet Sébastien
Thank you for sending us a photo of the cap at [email protected]
For this type of cap, we have several qualities and it will depend on the expected quality as this model at 24 euros is very different from the one at 45 or the one at over 100 euros.
Remaining at your disposal
Best regards
Traclet Sébastien
A
Rating: 2 out of 5
Sorry disappointed with the order a product that does not correspond to the product in the photo,
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Response from Chapellerie Traclet
Hello
Please excuse us if we made a model error.
Thank you for sending us a photo of the received model at [email protected]
Best regards
Traclet Sébastien
Please excuse us if we made a model error.
Thank you for sending us a photo of the received model at [email protected]
Best regards
Traclet Sébastien
A
Rating: 4 out of 5
The choice of quality items, as well as the good advice that I really appreciated.
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Rating: 3 out of 5
Missing accessory on the hat...the feather at 300 euros for the hat is unacceptable.
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A
Rating: 4 out of 5
Good purchase,
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A
Rating: 4 out of 5
Disappointed with a second order: balaclava a bit small and faux fur hat poorly sewn.
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A
Rating: 4 out of 5
A downside for the website. I couldn't get your contact link to work, the message wouldn't send. I had to go through the internet address to reach you.
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A
Rating: 3 out of 5
Good evening.
The color of the cap received does not match that of the photo presented on the site.
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The color of the cap received does not match that of the photo presented on the site.
A
Rating: 1 out of 5
I have not received the order: the package arrived 20 minutes from my home, in a locker for which I do not have the code.
As of today, I do not know if I will receive it. I still have no code, the package is to be resent in 2 days and I have already made 2 round trips for nothing.
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As of today, I do not know if I will receive it. I still have no code, the package is to be resent in 2 days and I have already made 2 round trips for nothing.
Response from Chapellerie Traclet
Hello
We apologize for this inconvenience.
We have already called twice to have them resend the codes to pick up the package.
A new complaint was made this morning.
Remaining at your disposal
Best regards
Traclet Sébastien
We apologize for this inconvenience.
We have already called twice to have them resend the codes to pick up the package.
A new complaint was made this morning.
Remaining at your disposal
Best regards
Traclet Sébastien
A
Rating: 4 out of 5
Nothing to say about the order except that the delivery date was exceeded
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A
Rating: 4 out of 5
I was looking for a chapka and the level of information on the different models was good (material, price, origin, size, etc.). The filters help in the search but could be improved a bit.
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A
Rating: 1 out of 5
I still have not received my delivery
It has been 1 month
I even sent you an email, with no response from you
Best regards,
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It has been 1 month
I even sent you an email, with no response from you
Best regards,
Response from Chapellerie Traclet
Hello
The order was placed on December 6, 2023, and it was sent on 15/12/23 under the colissimo tracking 6h13301400325
As indicated in the tracking, your order has been waiting for you at the chosen pickup point since December 20, 2023.
Knowing that this information was sent to you from our side by email as well as by post on Monday 18/12/23 at 19:34, but also 3 other emails from the post office.
The package is therefore waiting for you at your pickup point.
Remaining at your disposal to assist you.
Best regards
Traclet Sébastien
The order was placed on December 6, 2023, and it was sent on 15/12/23 under the colissimo tracking 6h13301400325
As indicated in the tracking, your order has been waiting for you at the chosen pickup point since December 20, 2023.
Knowing that this information was sent to you from our side by email as well as by post on Monday 18/12/23 at 19:34, but also 3 other emails from the post office.
The package is therefore waiting for you at your pickup point.
Remaining at your disposal to assist you.
Best regards
Traclet Sébastien
A
Rating: 4 out of 5
I have already mentioned the delivery problem.
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A
Rating: 4 out of 5
Everything is perfect. Thank you
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A
Rating: 1 out of 5
I still have not received my package!!!!!
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Response from Chapellerie Traclet
Hello
The order was sent on 26/12/2023 under the colissimo tracking 6M20261418444
https://www.laposte.fr/outils/suivre-vos-envois?code=6M20261418444
A complaint has just been made with the complaint number 240102165190
The post office should provide you with information about the delivery date soon.
Please excuse us for this inconvenience beyond our control.
Remaining at your disposal
Best regards
Traclet Sébastien
The order was sent on 26/12/2023 under the colissimo tracking 6M20261418444
https://www.laposte.fr/outils/suivre-vos-envois?code=6M20261418444
A complaint has just been made with the complaint number 240102165190
The post office should provide you with information about the delivery date soon.
Please excuse us for this inconvenience beyond our control.
Remaining at your disposal
Best regards
Traclet Sébastien
A
Rating: 4 out of 5
Practical site for research
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A
Rating: 4 out of 5
Overall good. But the search function does not allow finding products in stock, many sizes are restocked or out of stock.
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Rating: 2 out of 5
Product ordered on 12/06/2023 with a delay of two weeks.
Received on 12/28/2023. I did not find customer service very responsive.
The hat seems to be of good quality, to see over time.
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Received on 12/28/2023. I did not find customer service very responsive.
The hat seems to be of good quality, to see over time.
Response from Chapellerie Traclet
Hello
Please excuse us for this week's delay.
An email was sent to indicate a delay of two weeks, but then we did not send this week's delay. Finally, a follow-up email was sent to you.
We hope that the hat will give you complete satisfaction.
Remaining at your disposal.
Best regards
Traclet Sébastien
Please excuse us for this week's delay.
An email was sent to indicate a delay of two weeks, but then we did not send this week's delay. Finally, a follow-up email was sent to you.
We hope that the hat will give you complete satisfaction.
Remaining at your disposal.
Best regards
Traclet Sébastien
A
Rating: 2 out of 5
Correct product, however the site is not up to date regarding product availability and there is no email to inform of a longer delivery time than expected.
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Response from Chapellerie Traclet
Hello
Please excuse us for this delivery delay.
According to our server, an email was indeed sent on 12/10/23 indicating a supply issue.
We are sorry if this did not reach you and we apologize for that.
Awaiting restocking 12/10/2023 18:57:01
Payment accepted 12/10/2023 18:57:00
We hope that the products will give you complete satisfaction.
Best regards
Traclet Sébastien
Please excuse us for this delivery delay.
According to our server, an email was indeed sent on 12/10/23 indicating a supply issue.
We are sorry if this did not reach you and we apologize for that.
Awaiting restocking 12/10/2023 18:57:01
Payment accepted 12/10/2023 18:57:00
We hope that the products will give you complete satisfaction.
Best regards
Traclet Sébastien
A
Rating: 4 out of 5
Chapka ordered in November and received just before Christmas. The chapka is well made and very beautiful. Small downside, it lacks the 'Made in' label and it arrived just in time a few days before Christmas. I was a bit worried... But it's perfect.
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Rating: 3 out of 5
Order received and hat fully compliant with the description and of good quality. However, ordered on 09/11/23 with a delay announced on the site of 2 to 3 weeks, then not being able to contact you by phone while not seeing the order coming, the site then indicated on this product a wait for restocking. Effective delivery on 27/12/23! It happens but it was long ...
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Rating: 3 out of 5
product arrived within the announced deadlines
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Rating: 3 out of 5
Gift for Christmas.
Miki Brest sold for one size.
In fact, we realize that there is a size.
Had to tighten it as much as possible at the back.
Definitely at Traclet, there are always size problems.
I'm not sure I will order from you again.
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Miki Brest sold for one size.
In fact, we realize that there is a size.
Had to tighten it as much as possible at the back.
Definitely at Traclet, there are always size problems.
I'm not sure I will order from you again.
A
Rating: 4 out of 5
Nothing to say about the site
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Rating: 2 out of 5
Not always available
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Rating: 4 out of 5
Practical site
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Rating: 4 out of 5
Very satisfied with the order, both for the speed of delivery and the product. Only downside, the feather shown in the photo of the hat on the site is missing on the delivered model. Nothing serious in itself but shows a lack of seriousness. I am now waiting for your response to this problem.
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Rating: 4 out of 5
Track and trace could be better, for the rest everything was all right.
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Rating: 4 out of 5
Good responsiveness to answer questions before ordering. However, I find it really unfortunate that there is not at least a label indicating the origin 'traclet' with the product. For gifting, this remains cumbersome as one cannot distinguish this Traclet product from a low-end product. Therefore, one has to look for the label of the product composition.
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Rating: 4 out of 5
Product conforms to its description, I am very satisfied.
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Rating: 4 out of 5
easy order
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Rating: 3 out of 5
Site a bit confusing
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Rating: 4 out of 5
Very good I recommend
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Rating: 4 out of 5
Excellent responsiveness ordered on Friday received the following Thursday
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Rating: 3 out of 5
Satisfaction ok.article well arrived.delivery on time.
Well sewn.
However, it is very unfortunate that there was no nice packaging. This distorted the elegance of the cap.
Point to improve
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Well sewn.
However, it is very unfortunate that there was no nice packaging. This distorted the elegance of the cap.
Point to improve
A
Rating: 3 out of 5
I had a problem with the payment. I was asked for a transfer that could not be made
Resolved after a phone call to you.
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Resolved after a phone call to you.
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Rating: 3 out of 5
I had ordered the bob in 57 and you sent it to me in 55 I had to pay for shipping to exchange it
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