Customer reviews of Chapellerie Traclet

9,4 /10

Based on 36 721 published reviews

5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 1, 2, 3 and 4 stars

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Acheteur Vérifié

Published on 21/12/2023 à 10h34 following a purchase from 05/12/2023

The quality of the product seems impeccable to me

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Acheteur Vérifié

Published on 21/12/2023 à 09h52 following a purchase from 14/12/2023

Very disappointed that the cap was just wrapped in simple tissue paper and placed in a plain box... When you buy a Stetson, you expect to have packaging worthy of the name, especially during the Christmas period when the purchase is likely to be a gift.

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Acheteur Vérifié

Published on 20/12/2023 à 20h16 following a purchase from 13/12/2023

clear

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Acheteur Vérifié

Published on 20/12/2023 à 19h46 following a purchase from 14/12/2023

I ordered a personalized stick and nothing is engraved on the handle
It seemed to me that it was foldable and that is not the case

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Acheteur Vérifié

Published on 19/12/2023 à 21h09 following a purchase from 11/12/2023

Very good

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Acheteur Vérifié

Published on 19/12/2023 à 17h48 following a purchase from 05/12/2023

Too bad this product is not made in France

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Acheteur Vérifié

Published on 19/12/2023 à 17h25 following a purchase from 15/12/2023

Overall good, quality product, fast delivery, but navigation on the site a bit complicated to find the desired product. The suggestions are not always relevant based on the chosen filters.

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Acheteur Vérifié

Published on 19/12/2023 à 13h00 following a purchase from 12/12/2023

The order went well on the website. Impossible to pay for gift wrapping (Christmas) so I asked to make a gift package in the comment. Delivery received on time. Of the two beanies received, there is a model error, not the right model at all nor the color. No gift wrapping, two beanies loose in a box like an order from a big site. I would have liked to be informed by email that there was no wrapping service. The products are of good quality but I feel like I placed an order on a large 'industrial' site, disappointed with the service.
I will keep the wrong beanie, I don't want to waste my time returning it, it will be an unexpected gift for someone else.

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Response from Chapellerie Traclet Published on 19/12/2023

Hello
Yes, we do not do gift wrapping except in the shop, but online, we cannot manage that currently as it requires a time we do not have and we do not wish to charge for a service we cannot offer properly.
Regarding your order, we do have two items but not two beanies.
One is for a Bordeaux Polar Anushka Cloche Hat - Traclet and the other is a Pompon Beanie Zélie Marine - Le Drap.
Please let us know which one has an error so we can send you the correct product.
Remaining at your disposal and please excuse us for this error.
Best regards
Traclet Sébastien

Acheteur Vérifié

Published on 19/12/2023 à 12h23 following a purchase from 11/12/2023

lots of choices

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Acheteur Vérifié

Published on 19/12/2023 à 09h02 following a purchase from 13/12/2023

Quality items. Too bad there is no packaging for all items.

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Acheteur Vérifié

Published on 19/12/2023 à 07h32 following a purchase from 14/12/2023

Not practical to change the quantities,

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Acheteur Vérifié

Published on 18/12/2023 à 20h07 following a purchase from 11/12/2023

The colors of the photos are not faithful

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Acheteur Vérifié

Published on 18/12/2023 à 20h07 following a purchase from 12/12/2023

A bit expensive but received quickly and nice product

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Acheteur Vérifié

Published on 18/12/2023 à 18h30 following a purchase from 25/11/2023

Correct

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Acheteur Vérifié

Published on 18/12/2023 à 18h06 following a purchase from 19/11/2023

Delay a bit long and product not exactly corresponding to the requested product.

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Acheteur Vérifié

Published on 18/12/2023 à 13h41 following a purchase from 12/12/2023

Received the wrong size on the eve of Christmas and no one is responding to my complaints.

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Response from Chapellerie Traclet Published on 18/12/2023

Hello
We apologize for our mistake.
We received an email on December 15 and on the same day we replied to you.
15/12/2023 - Hanae TRACLET
Hello,
Please excuse us for this error. Please send us a photo of the size to [email protected] and we will proceed to send the size 56 cm on Monday.
Remaining at your disposal.
Best regards
Chapellerie TRACLET
14 Impasse Bardin - 42300 Roanne - France
Tel: 04.77.71.40.58 FAX: 04.77.71.66.36
EMAIL: [email protected]
Website: www.chapellerie-traclet.com
VAT Intra: FR94823567631
Siret: 82356763100010
15/12/2023 - Sylvie Moschet
I received the beret in size 56 while I ordered it in size 54. I need to give it as a gift for Christmas, how can I get it in the right size?
So please send us a photo at [email protected]
Remaining at your disposal
Best regards
Traclet Sébastien

Acheteur Vérifié

Published on 18/12/2023 à 12h54 following a purchase from 29/11/2023

The cap I received was not the model I ordered. The least one can do is to respect the customer's wish...

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Response from Chapellerie Traclet Published on 18/12/2023

Hello
The Pipolaki Morris cap is no longer made, it has been replaced by Pipolaki with the hiker of the same or even better quality
https://www.chapellerie-traclet.com/fr/casquette-baseball/859-casquette-americaine-hiker-sympatex-cache-oreilles-pipolaki.html
Remaining at your disposal
Best regards
Traclet Sébastien

Acheteur Vérifié

Published on 18/12/2023 à 09h12 following a purchase from 27/11/2023

good site

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Acheteur Vérifié

Published on 18/12/2023 à 08h04 following a purchase from 05/11/2023

Order date 05 11 2023 and delivery date 16 12 2023. One and a half months (and 2 reminder messages) to receive my order while the three hats were classified as available in the catalog. Moreover, the hats were poorly packaged and 2 were deformed, one of which is slightly misshapen. I cannot say that I am satisfied.

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Acheteur Vérifié

Published on 17/12/2023 à 20h15 following a purchase from 09/12/2023

Item corresponds to the description, delivery OK

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Acheteur Vérifié

Published on 17/12/2023 à 20h06 following a purchase from 12/12/2023

Disappointed with the embroidery, it has hollows in the letters and does not look very good quality. Nevertheless, the item is correct for the price and the delivery time is quite fast.

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Acheteur Vérifié

Published on 17/12/2023 à 16h49 following a purchase from 02/12/2023

Easy order to make on the site and correct delivery. Thank you

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Acheteur Vérifié

Published on 17/12/2023 à 10h42 following a purchase from 30/11/2023

delivery time too long 14 days to ship is too much

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Acheteur Vérifié

Published on 16/12/2023 à 23h21 following a purchase from 12/12/2023

Surprised by the price of the second-hand book compared to that of a new one. That's why I returned the book
For the deadlines, nothing to say

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Response from Chapellerie Traclet Published on 17/12/2023

Hello
There must be a mistake because we do not sell books.
You ordered a pair of suspenders
Remaining at your disposal
Best regards
Traclet Sébastien

Acheteur Vérifié

Published on 16/12/2023 à 20h44 following a purchase from 08/12/2023

Cap corresponds to the website, careful packaging and fairly quick delivery.

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Acheteur Vérifié

Published on 16/12/2023 à 10h41 following a purchase from 12/12/2023

The service is very good, fast and careful shipping! The hat I ordered, a Gavroche beret is very pretty, but I am disappointed that it is made in China! I ordered on your site which promotes a know-how of the Hatmaking for over a century - 1880 in Rouanne - that’s what I read about your History and so I expected a made in France product. Total disappointment when I read the label. Could I have had the same product on a dropshipping site at a cheaper price? I wonder... it’s a shame.

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Acheteur Vérifié

Published on 16/12/2023 à 09h35 following a purchase from 10/12/2023

The product ordered is a gift for Christmas... The box is dented... I am disappointed

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Acheteur Vérifié

Published on 16/12/2023 à 07h20 following a purchase from 10/12/2023

Customer service attentive, fast delivery in 48h, good quality price product (beret). Just one issue with the site that charged two orders in a row without having authorization from my bank for the first. To be reviewed, how is this possible? There are 2 different addresses, one in Paris, one in Roanne, you immediately think of an online scam...

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Acheteur Vérifié

Published on 15/12/2023 à 22h37 following a purchase from 11/12/2023

The site is a bit confusing but with time you can manage. A bit more clarity would be a plus.

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Acheteur Vérifié

Published on 15/12/2023 à 22h31 following a purchase from 24/11/2023

Hat sent late due to being out of stock; otherwise everything is OK.

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Acheteur Vérifié

Published on 15/12/2023 à 21h12 following a purchase from 10/12/2023

Normal, a hat in the couture tradition

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Acheteur Vérifié

Published on 15/12/2023 à 20h27 following a purchase from 29/11/2023

Very long delivery. Items ordered since November 29 and delivered on December 14

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Acheteur Vérifié

Published on 15/12/2023 à 11h47 following a purchase from 02/12/2023

Good delivery. Beautiful hat

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Acheteur Vérifié

Published on 15/12/2023 à 08h39 following a purchase from 06/12/2023

no comment

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Acheteur Vérifié

Published on 14/12/2023 à 21h00 following a purchase from 10/12/2023

Happy

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Acheteur Vérifié

Published on 14/12/2023 à 10h45 following a purchase from 19/11/2023

Correct.

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Acheteur Vérifié

Published on 14/12/2023 à 09h20 following a purchase from 09/12/2023

hat too big.
disappointed with the quality and shape. does not match the description

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Acheteur Vérifié

Published on 14/12/2023 à 07h27 following a purchase from 06/12/2023

Compliant

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Acheteur Vérifié

Published on 13/12/2023 à 18h21 following a purchase from 24/11/2023

Adjustment bands were missing, which were sent to me after my complaint. Otherwise, good site, fast delivery.

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Acheteur Vérifié

Published on 13/12/2023 à 10h13 following a purchase from 03/12/2023

Purchase made for a gift

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