English 
Français A
Rating: 4 out of 5
All good, the usage is another story...
Translated reviews
Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 1, 2, 3 and 4 stars
Reset filtersA
Rating: 4 out of 5
Navigating the site went well, I easily found what I was looking for. However, I found the cap slightly under-packaged and not very high quality either.
Translated reviews
A
Rating: 4 out of 5
Very good contact with the company for a first experience;
Translated reviews
A
Rating: 1 out of 5
See below
Translated reviews
Response from Chapellerie Traclet
Hello
Thank you for your message but we have no comments.
What is the issue encountered with this toque?
Remaining at your disposal
Best regards
Traclet Sébastien
Thank you for your message but we have no comments.
What is the issue encountered with this toque?
Remaining at your disposal
Best regards
Traclet Sébastien
A
Rating: 4 out of 5
DELIVERY - OK!!
Translated reviews
A
Rating: 3 out of 5
The order went well except that I asked a question but I still have no answer
Translated reviews
A
Rating: 4 out of 5
Delivery time a bit long
Translated reviews
A
Rating: 4 out of 5
fast service
Translated reviews
A
Rating: 4 out of 5
Unfortunately, it is quite complicated to find what you want on your site, which would benefit from being simplified. I found what I wanted, but it took time. It's a shame because otherwise the service is of good quality.
Translated reviews
A
Rating: 3 out of 5
Site unclear
Translated reviews
A
Rating: 3 out of 5
delivery time too long 1 month and a half
Translated reviews
A
Rating: 4 out of 5
Satisfied with the quality
Translated reviews
A
Rating: 2 out of 5
My order never came rang up and they sent it in one week
Translated reviews
A
Rating: 3 out of 5
well received
Translated reviews
A
Rating: 4 out of 5
Well-designed site, easy to use, fast delivery in the announced time slot, however it seems that the announced size is slightly smaller than the actual (size 58 ordered just after trying on)
Translated reviews
A
Rating: 4 out of 5
Very good. Fast delivery. I would have liked this sailor cap to be thicker and therefore warmer.
Translated reviews
A
Rating: 4 out of 5
Clear and well-designed site.
Translated reviews
A
Rating: 4 out of 5
Very good quality, fast and careful shipping. Thank you for the little gift in the package, it's nice. I recommend.
Translated reviews
A
Rating: 1 out of 5
Not at all compliant with the photo. Misleading photo! Very low quality for 60 euros. I do not recommend at all
Translated reviews
Response from Chapellerie Traclet
Hello
Thank you for indicating the issue encountered with this fur toque that we have been making for several years.
The model price in the photo is indeed the one we manufacture ourselves.
Do you want another fur or lining?
Remaining at your disposal to understand your expectations.
Best regards
TRACLET Sébastien
Thank you for indicating the issue encountered with this fur toque that we have been making for several years.
The model price in the photo is indeed the one we manufacture ourselves.
Do you want another fur or lining?
Remaining at your disposal to understand your expectations.
Best regards
TRACLET Sébastien
A
Rating: 1 out of 5
Return of the order non-compliant size: very small item said to be one size
I paid to return it
Upon arrival, I was charged shipping fees for the delivery, whereas I paid for this delivery at the time of ordering
Practice that is not indicated in the T&Cs
Curious procedure
Translated reviews
I paid to return it
Upon arrival, I was charged shipping fees for the delivery, whereas I paid for this delivery at the time of ordering
Practice that is not indicated in the T&Cs
Curious procedure
Response from Chapellerie Traclet
Hello
The one size fits a head circumference of 55 to 58 cm.
What size do you need?
For the return shipping costs, they are indeed noted in our T&Cs
https://www.chapellerie-traclet.com/fr/content/3-conditions-generales-de-ventes
This right of withdrawal is exercised without penalty, except for return shipping costs and transport costs
Remaining at your disposal
Best regards
Traclet Sébastien
The one size fits a head circumference of 55 to 58 cm.
What size do you need?
For the return shipping costs, they are indeed noted in our T&Cs
https://www.chapellerie-traclet.com/fr/content/3-conditions-generales-de-ventes
This right of withdrawal is exercised without penalty, except for return shipping costs and transport costs
Remaining at your disposal
Best regards
Traclet Sébastien
A
Rating: 4 out of 5
A lot of difficulty navigating the site, many bugs.
Translated reviews
A
Rating: 4 out of 5
very easy to use
Translated reviews
A
Rating: 3 out of 5
the delivery time, (more than a month) is really too long, and the quality of the hats is a bit disappointing. (or maybe it requires a higher price, but then it seems excessive considering what can be found locally.
Translated reviews
A
Rating: 4 out of 5
The site is simple to use. The delivery was very fast and the product is satisfactory. Well done!
Translated reviews
A
Rating: 4 out of 5
A lot of choices, site quite difficult on tablet or mobile but surely perfect on computer
Translated reviews
A
Rating: 3 out of 5
Pretty hat, but it doesn't look much like the pictures and the faux fur seems a bit rough. Maybe it would be good to film the items and note the quality of the faux fur based on criteria?
Translated reviews
A
Rating: 1 out of 5
No package!!
Translated reviews
Response from Chapellerie Traclet
Hello
According to the tracking, the package could not be delivered to you on Saturday but it should be delivered to you at the beginning of this week.
Here is the tracking of your package
https://www.laposte.fr/outils/suivre-vos-envois?code=6A33569431664
The tracking has also been sent to you by email and is also available on your account.
Remaining at your disposal
Best regards
Traclet Sébastien
According to the tracking, the package could not be delivered to you on Saturday but it should be delivered to you at the beginning of this week.
Here is the tracking of your package
https://www.laposte.fr/outils/suivre-vos-envois?code=6A33569431664
The tracking has also been sent to you by email and is also available on your account.
Remaining at your disposal
Best regards
Traclet Sébastien
A
Rating: 4 out of 5
Cap that matches the photo
Translated reviews
A
Rating: 4 out of 5
The received cap does not match the photo
Translated reviews
A
Rating: 2 out of 5
Following the receipt of my package, I notice several finishes that are not finished (the threads are not finished, glue stains and the interior padding of the clog poorly finished)
Disappointed because the person received this package as a gift and I find it disappointing given the price.
Translated reviews
Disappointed because the person received this package as a gift and I find it disappointing given the price.
A
Rating: 2 out of 5
The delivery was made to a different location than specified in the order. The requested pickup point was indeed proposed in the order form. With threats to return the package if it was not picked up within 4 days.
Translated reviews
Response from Chapellerie Traclet
Hello
Can you tell us the address where you went to pick up your package?
Indeed, we had the address of the pickup point
CARREFOUR MARKET
ZAC DE TOULAN
56190 AMBON
and that is indeed the address noted on the delivery address today.
Please excuse us for this inconvenience beyond our control.
Remaining at your disposal
Best regards
Traclet Sébastien
Can you tell us the address where you went to pick up your package?
Indeed, we had the address of the pickup point
CARREFOUR MARKET
ZAC DE TOULAN
56190 AMBON
and that is indeed the address noted on the delivery address today.
Please excuse us for this inconvenience beyond our control.
Remaining at your disposal
Best regards
Traclet Sébastien
A
Rating: 4 out of 5
small delay in delivery
Translated reviews
A
Rating: 4 out of 5
satisfied with my purchase, announced delay (48h) respected
Translated reviews
A
Rating: 4 out of 5
Very good
Translated reviews
A
Rating: 4 out of 5
I am very satisfied with Traclet, very good communication. My package was delivered late due to the Post not respecting delivery times and not keeping its commitments. They do not come and say they presented themselves at your home.
Translated reviews
A
Rating: 4 out of 5
Very well-designed site
Translated reviews
A
Rating: 4 out of 5
Good product well delivered but small size, I indicated the same head circumference as for the previous purchase...
Translated reviews
A
Rating: 3 out of 5
I ordered 2 hats of the same size and brand. 1 model fits me well but the other is way too big. I was able to return it and get a refund. What I find abnormal is having to pay 12.00 euros for shipping to return it.
Translated reviews
A
Rating: 4 out of 5
Very well packaged product and fast delivery
Translated reviews
A
Rating: 4 out of 5
Complicated payment but order received quickly
Translated reviews