Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 1, 2, 3 and 4 stars

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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/11/2023
Very happy
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/11/2023
Very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/11/2023
In accordance with my order
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/11/2023
No difficulty browsing the site
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 22/11/2023
Good evening,
I have never been disappointed until now but here I am buying a chapka for my partner and it turns out to be made in China instead of Poland (original root) with rabbit fur that is shedding a lot as well as the leather that is supposed to be goat suede but is not!!
Disappointed, disappointed!!
I sent an email to the corresponding service but have not received a response.
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Response from Chapellerie Traclet
Good evening
We apologize for this delayed response following your email on Saturday.
We had a lot of shipments to make on Monday and today Tuesday, we are trying to respond to all our messages regarding information and order tracking.
For these issues, we can offer you a refund of 25 euros on your order.
Remaining at your disposal
Best regards
Tarclet Sébastien
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 07/11/2023
Correct access on the site but not enough detail on sizes and confusion: the sizes of the clogs are given in 'head circumference' and the shoe size is not adapted... No problem with the shipment
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/11/2023
The caps are of good quality. One is too big.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/11/2023
Perfect delivery
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/11/2023
Very fast delivery. Navigation on the site is fine.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/11/2023
The product matches the price otherwise nothing to complain about
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/11/2023
The navigation on the site is accessible, delivery is fast
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 03/10/2023
Delivery time does not match what is indicated at the time of purchase.
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Response from Chapellerie Traclet
Hello
Please excuse us for this production delay.
We hope that the hat meets your satisfaction.
Best regards
Traclet Sébastien
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/11/2023
Easy navigation on the site as well as ordering and payment. Impeccable delivery choice.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 25/10/2023
Little responsiveness and listening.
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Response from Chapellerie Traclet
Hello
Please excuse us if we have not been proactive regarding your questions.
We hope that the beanie will give you complete satisfaction.
Remaining at your disposal
Best regards
Traclet Sébastien
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 27/10/2023
NOT AT ALL SATISFIED WITH YOUR PRICES, today to get an Irish cap, you have to pay 70€, is wool disappearing?
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Response from Chapellerie Traclet
Hello
We have Irish caps starting at 30 euros made in Italy.
Then for a real one made in Ireland, they start at 70 euros.
Prices have increased significantly there since 2020.
That’s why we offer alternatives like Italian productions.
Best regards
Traclet Sébastien
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/11/2023
Very good
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 19/10/2023
I have been waiting for my order for more than a month
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Response from Chapellerie Traclet
Hello
According to the tracking below
Customs fees remain to be settled.
Here is the link
https://www.laposte.fr/outils/suivre-vos-envois?code=7Q08808836210
Remaining at your disposal
Best regards
Traclet Sébastien
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/11/2023
Site and delivery times very good. But hat descriptions not always sufficient
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 13/11/2023
Delivery impossible
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Response from Chapellerie Traclet
Hello
According to the tracking, the package has been at the chosen relay point since November 16.
Below is the tracking of the package
Sent by email and on your account
https://www.laposte.fr/outils/suivre-vos-envois?code=6M20145998352
Remaining at your disposal
Best regards
Traclet Sébastien
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/11/2023
I still haven't received anything at this hour and I can't even know where the package is in its delivery.
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Response from Chapellerie Traclet
Hello
Your order is indeed in the process of being delivered.
Here is the colissimo tracking
https://www.laposte.fr/outils/suivre-vos-envois?code=7Q08808917810
A complaint will be made regarding the shipment.
Remaining at your disposal
Best regards
Traclet Sébastien
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/11/2023
Good
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/11/2023
The filters are not effective enough
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/11/2023
Nothing to say, easy order, good delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/10/2023
Wide choice, good communication, variable times
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/11/2023
Still haven't tried
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/11/2023
Not received yet
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/11/2023
Good with good contact on the phone.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/11/2023
Site and delivery, nothing to say, very good.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/11/2023
Very simple navigation on the site with very good products
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/10/2023
delivery time announced on the site not respected. I had to contact the company after 3 weeks of waiting to get information. The shipment was made quickly afterwards.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/11/2023
Order placed quickly, fast delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/11/2023
What I expected
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/11/2023
I just chose my hat too big.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/11/2023
I was really disappointed to see that the velvet ribbon was missing around the Breton hat, not buckled does not mean that the ribbon is missing...? I paid a certain amount for a very simple hat... If by chance you could send me a ribbon I would be really grateful, if possible. Regards
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/11/2023
The beret was delivered to the relay point quickly. Correct packaging. A nice beret.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/11/2023
Not very good quality but very fast shipping
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 05/11/2023
Apparently my order has been replaced by a similar product that I do not like.
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Response from Chapellerie Traclet
Hello
Please excuse us if we made a mistake. Thank you for sending us a photo of the received item at [email protected] so we can proceed with sending the correct cap.
Remaining at your disposal
Best regards
Traclet Sébastien
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/11/2023
Hat received on time and very well packaged
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/10/2023
Everything went very well, easy, fast and perfect item, a little expensive
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/11/2023
3rd time I order from this site. Very good quality products, well packaged, and fast delivery.
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