Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
The package still hasn't arrived. It's still on the way, since I placed the order on July 27. Of course, it's for the summer holidays. But, I believe that in the end, it will be a 'happy ending'
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Response from Chapellerie Traclet
Hello
As indicated, the 9-inch beret has a manufacturing delay and unfortunately in France in August, production is often at a standstill, which is why the beret was sent in September unlike Australia where production never stops (except for Akubra which makes hats for us in 6-8 months)
According to the tracking, the package is in the Australian network; it should not be long before it arrives.
Remaining at your disposal
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/09/2023
Delivery received in excellent condition and remarkable deadlines.
Chosen product (flat English cap) of very good quality and meets my expectations.
For sure, I will order again!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 11/09/2023
I ordered this cap for 40 euros, they sent me a nearly similar model for 26 euros... after complaining, Traclet asked me to return the cap without offering any commercial gesture as an apology... I requested a refund which I received without shipping costs! I have therefore lost time and money with this site which has lost its seriousness over time!
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Response from Chapellerie Traclet
Hello
Yes, we made a mistake on the model; we offered to send you the correct model for 40 euros with a return label to get the correct cap.
We apologize for this error which can happen despite our checks before shipping.
You wished for a refund; therefore, you did not want this cap. We refunded you for the cap and not the shipping costs.
Your point of view is valid.
We offer you a credit for the amount of the shipping costs.
Remaining at your disposal
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/09/2023
Products well packaged delivered quite quickly products corresponding to my search
See efficiency in case of rain
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 23/09/2023
I went on the smartphone version.
The search filters are not applicable after a keyword search.
The item I received is not really the same as the one presented in the photo.
Disappointing.
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Response from Chapellerie Traclet
Hello
Thank you for your message, in the case of using the search engine, the filters cannot be used, it's true because it's not the same search system.
Finally, for the model received, please send us a photo at [email protected] to verify that the model sent is indeed the correct one.
Did you check the reference if it is indeed the same?
Remaining at your disposal
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 07/08/2023
Disappointed
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Response from Chapellerie Traclet
Hello
Can you tell us more about the issue encountered with your Brixton hat order?
Did you not receive the correct model or is the quality of service not up to par?
If it is a comment on the product, please indicate it on the product itself.
Indeed, we offer a variety of hats with qualities according to everyone's needs.
Remaining at your disposal
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 22/09/2023
your item:
https://www.chapellerie-traclet.com/fr/accessoires/407-entreometrique.html#:~:text=Entreometrique-,This%20is%20the%20essential%20accessory%20for%20a%20hatmaker%20to,%20a%20hat,%20cap%20or%20beret
is available in different sizes. It would be good to add a size choice to meet the customer's needs. I based my purchase on the measurements from the illustration. If I had known about the different sizes, I would have bought two items.
In summary:
- disappointing sales experience because the item received does not match the measurements in the photo and does not meet my needs.
- missed sales because potential customers do not know that you offer items in different sizes.
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Response from Chapellerie Traclet
Hello
Thank you for your comment.
To respond to your message, normally this Entreometrique model is in a classic size of about 55 to 62 cm. As indicated in my email, our manufacturer does not always deliver the same product exactly. That is why we did not put a size but only proposed two models, the links of which are below
https://www.chapellerie-traclet.com/fr/accessoires/407-entreometrique.html
https://www.chapellerie-traclet.com/fr/accessoires/17598-entreometrique-57-70-cm.html
Remaining at your disposal
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/09/2023
Very long,
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/09/2023
Wide choice and feeling of a serious merchant. Speed of delivery. Trust because last time, the size did not fit and the exchange was made without problems
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/09/2023
Satisfied, but I want to specify that for over twenty years I have been buying this beret with ribbed edges and that before in stores there were several colors including grays, violets and that now the choice of colors is limited to red and black. Apart from that, I am really happy to have been able to get one because it has been 4 years since the hat shop in Grenoble has not made it anymore. Best regards
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/08/2023
Ordering online is good but you can't see the product
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/09/2023
Some small display issues with the filters. It would be better to have the same models of hats displayed only once with their different possible colors rather than displayed separately, it would make fewer pages to see. Nothing to say about the timely delivery and the hat is compliant and well protected.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 17/09/2023
When I tried to adjust the cord of the cap, it broke because the tightening object doesn't tighten anything. I am returning the cap for an exchange.
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Response from Chapellerie Traclet
Hello
We have just made you an explanatory video for the adjustment around the head.
Did you try to adjust it with the push button?
Remaining at your disposal
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/09/2023
no problem product conforms after I find that it is not thick.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 11/09/2023
Very disappointing quality of the glove
Return and refund conditions quite complicated ...
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Response from Chapellerie Traclet
Hello
Thank you for taking the time to leave us a message.
Can you tell us the quality you expected from these crochet gloves at 12 euros to see with our manufacturer if it is possible to improve them.
Regarding the return, on each page of our website, there is a return form page to make a product return.
Remaining at your disposal
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/09/2023
packaging destroyed.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/09/2023
good navigation on the site and very fast delivery (2 days).
package well packaged.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/09/2023
Site ok but the color of the cap on the site and in reality is different. Looks good brown on the site but leans towards a faded brown in reality.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/07/2023
6 weeks delay... way too long.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 06/09/2023
My order was not delivered to me.
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Response from Chapellerie Traclet
Hello
Here is the package tracking
http://www.tnt.fr/public/suivi_colis/recherche/visubontransport.do?btnSubmit=&bonTransport=7417777567374339
It is indicated as delivered with the name of the person who received it.
Have you checked that the person did not receive it?
Finally, as indicated yesterday Saturday, we will make a complaint on Monday.
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/09/2023
As with my first order, the items meet my expectations and are of impeccable finish. The delivery time was well respected. My only regret is not being able to filter based on items in stock when searching on the site. I highly recommend this company :)
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/08/2023
I received the ordered hat well.
Thank you
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/09/2023
Fast product conforms, be careful of creases during packaging
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/06/2023
The product arrived in very good condition and perfectly meets my expectations! However, I would have liked to be kept informed about stock issues and thus the significantly increased delivery time (order placed in the twenties of June, received on September 7!). When you see 2 days of delivery on the site and receive nothing without being informed of anything, it's quickly worrying. That said, your responses are quick so that makes up for it I suppose. And the product remains perfect!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/09/2023
The speed of delivery is good and the quality of the product is too.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/08/2023
good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/08/2023
Perfect in terms of order processing.
Regarding the product received, a bit disappointed. It was 2 Blue White Red berets but the white color is not at all. It is rather mottled with blue and red.
Too bad
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/08/2023
The top of the hat had two small stains.
Poorly wrapped? Already stained before?
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/08/2023
I have nothing to add, Thank you!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/06/2023
For now, I won't comment. As mentioned, I am waiting for the follow-up to this matter since I just returned the hat that was too small!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/08/2023
I would like more details about the items
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/08/2023
Order processed quickly and delivered in a few days. The quality of the 2 purchased products disappoints me a lot.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/07/2023
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/08/2023
perfect
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/08/2023
Delivery is fast, however some scratches on certain areas of the outer leather.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/08/2023
Nothing good, nothing bad. Compliant with the request.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/08/2023
I ordered a children's Nice hat with a diameter of 31cm, the one I received measures rather 40 cm in diameter, more for an adult.
Otherwise, the quality is very nice, very beautiful product.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/08/2023
The only problem is that the hat received is not the hat ordered. The one I ordered had a neck protection and the one received does not, although the location exists: why this change?
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/08/2023
site ordered easy navigation
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/08/2023
I received the hat on time. I only have one concern, my hat is guaranteed for life and I have to make the guarantee online and they ask me for the invoice number that I did not receive and the exact color.
Thank you in advance for your response.
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