Customer reviews of Chapellerie Traclet

Quality products

Choice and always a bit more research for those +60 or xl .. In the low prices it's 57 or 59 most often. Too bad!

"Good but can do better!" The site is well designed, clear and easy to navigate. The offer is diversified, and it's enjoyable to search there.
However, a few points temper this good first impression:
spelling mistakes that would make a middle school student blush on the site and deserve thorough correction, the delivery announced in 24 to 72 hours took 5 days (it's a detail but accumulated with the rest, it undermines trust in the brand), the ordered product arrived defective (badly sewn strap that detached after 2 minutes), the telephone reception regarding the product return was surreal as my interlocutor seemed indifferent. Finally, and this is where my misunderstanding lies, we are dealing with rather high prices which leads to high expectations partially disappointed by reality.
Last disappointing detail: the fact that the return is at the customer's expense while it is free on many sites, whereas depending on the brand and the product the size may not fit.

Delivery is fine otherwise
Varnished clog glue not dry
Strap stained
Strap fixed with staples that go through the clog so had to cut them to be able to wear them 80 euros for being unhappy
Phone service told me I will contact you back never received an email or anything from them to avoid

Choice, brands, quality: you can feel that you are dealing with specialists.
The products under the "Traclet" label are of very good quality!

I ordered a size 58 the hat does not have the right measurement it is too small useless I will not recommend this site

The ordered hats correspond well to the descriptions.

I like the hat and it seems to be of good quality. But at the time of ordering, it was mentioned 1 to 2 weeks delay. In reality, it was 20 days. After 2 weeks, I asked for news about my hat via my account. No response. I called. Voicemail. No response. And the hat finally arrived almost 3 weeks after the order but at a different relay than originally planned.

Correct

The hat arrived on time but I am disappointed with the quality: the flat part of the hat is actually deformed, while the package seems intact. Moreover, the headband is not functional at all: the hat does not stay tilted because the attachment is insufficient;

Very well-stocked site; however, slightly more precise descriptions and a refined color rendering would be welcome.

Delivery too long and does not respect the delivery conditions, I am waiting for my package which was supposed to be delivered on July 22 and I hope to receive my package on July 24. 6A27852657985

The manufacturing and thus delivery time was particularly very long

Usually satisfied but not this time

Hat at least two sizes too big does not correspond at all to what I ordered.

Product compliant, order preparation to be reviewed

Delivery quite long but due to stock shortage
However, while my size is indeed 59
and I ordered the 58/59 it is too big

Good delivery.

Beautiful products, several price ranges according to one's means, delivered very quickly.
There is already a large choice, but we always want more!

Waiting times without too much information

Easy purchase, relatively fast delivery.

Item corresponds. Good follow-up email of concern because 1st delivery long, quick response.

A lazy and dishonest seller. Unable to meet a delivery deadline. 4 weeks after my order I still haven't received anything and I see that my package still hasn't left France... He gives me contradictory information when I ask him for explanations and then when I confront him instead of answering me he evades my question... I strongly advise against. I give one star because the site does not allow me to give none.....

I am on vacation

Delivery time a bit long

Still no news about my order

Deadline not respected compared to the announced deadline

hat sent in excellent condition
in a suitable box. Top

Very good site, good offers however it can be improved by refining the search tool (filters) and adding additional items to help novice customers choose well, and

One of the hats is not the size I ordered. A bit disappointed because I really needed it for my hikes.

Impeccable for payment (possibility by check), notification if delayed, up to delivery solid discreet and well-packaged parcel... Informed about the follow-up. Nothing to complain about! Perfect!

very satisfied

Promise of delivery within 24 to 72 hours. Order placed on June 17, 1 month later still nothing, no message from the store, on the site 'waiting for restocking'. Customer relations is not this company's strong point. How long will you take the trouble to inform me? I ordered several items, all in restocking?

very good

Fast delivery

Perfect, except that the item arrived almost a month late, stock shortage showing on my "order" account. I received no news during this time, wondering if I would receive this summer cap before winter. I then called and was told that the item would leave the hat shop the next day, which was the case.
Apart from this incident, the item is perfect, interesting because foldable. I plan to order a second cap soon.
Best regards,
Mf

Hello I have not received my order. Incomplete address on the package yet I entered it correctly on your site. I do not know where the package is. I need to go to the post office.
Matter to follow...
1 star for non-delivery the products remain a mystery

Lack of information on order tracking. However, I appreciated that my comment on the order was taken into account. Very satisfied with the quality of the product.

Very nice item, beautiful material and shape, exactly what I wanted

Item conforms to the description and delivery on time as planned