Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
hello
please excuse us for this delivery delay.
We hope that the cap gives you complete satisfaction.
sincerely
Traclet Sébastien
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 15/06/2023
Cap arrived stained.
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Response from Chapellerie Traclet
hello
please excuse us for this issue, we hope to have answered your request during our email exchanges in order to find a solution that meets your request.
sincerely
Traclet
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/06/2023
Regarding the berets I bought, I would have liked to see a photo with a person wearing it and especially the actual size of the beret, because unfortunately it is too small, so I will return them.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/06/2023
This is my first order on the site and I am very satisfied with the speed of shipping. The packaging was perfect and the white Carmen hat is really very pretty. However, I regret that there was no photo worn by a model on the site, as I would have liked a slightly deeper crown and I think if I had seen it worn, I would have made a different choice.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 11/06/2023
Not the right item upon receipt but simple return procedure
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Response from Chapellerie Traclet
Hello
Please excuse us for this error, we hope that the correct product received gives you complete satisfaction.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/06/2023
Good
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/04/2023
The product is impeccable but the announced delivery deadline was not respected and the handling of tracking requests left something to be desired.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 03/06/2023
I ordered a cap, it was not in stock and nothing was indicated on the site, I only learned this after paying: ah! the fear of losing a sale for a small merchant is stronger than honesty! yes, it is dishonest, I just read the small red note next to the stars, didn't see it before
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Response from Chapellerie Traclet
Hello
Please excuse us if you did not see the delivery time information noted in red when choosing the size as well as in the order summary.
Then an email was also sent.
If you have another method, we are of course listening to you to satisfy you as best as possible and respond to your requests.
We hope that the cap gives you complete satisfaction.
Remaining at your disposal
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/06/2023
Nothing to say about the goods. The delivery person is, however, a serious problem.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/06/2023
I would have liked a better-adapted packaging because one of the hats has a 'crumpled' brim.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 10/04/2023
No problem with the product (gift to offer). However, I would have liked to receive an email confirmation that my purchase had been taken into account. I received no email in return, no invoice proving my purchase. To the point that I doubted I would ever receive my purchase. This is the point that, according to my experience, needs to be improved. When making a purchase, especially an online purchase, we like to have our reassurances.
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Response from Chapellerie Traclet
Hello
First of all, thank you for taking the time to respond to the review.
As for the tracking of your order, we have indeed sent 3 emails on the following dates and times according to our mail server
Shipped Shipped Armada Levell 09/06/2023 18:00:48
Awaiting restocking 10/04/2023 12:47:13
Payment accepted 10/04/2023 12:47:13
If you did not receive them, they may be in your spam which would explain why you received nothing.
Finally, an email following your tracking request was also sent to you
Completed Hello, I ordered a hat in April that I want to give to my ... 09/05/2023 23:42:13
Completed Hello, We are following up on your message, the hat is currently... 10/05/2023 18:34:22
Remaining at your disposal for any questions, we hope that the hat will give complete satisfaction to your brother.
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/06/2023
Product conforms to my request.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/06/2023
Article received but waiting
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/06/2023
I knew what product I was looking for but I had trouble finding it.
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A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/06/2023
Easy and efficient!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/06/2023
Satisfied. One remark, it would be useful to better describe the products. Ex: adjustable visor, washable or not, etc.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/06/2023
Easy and clear navigation, correct prices, choice of items.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/06/2023
A bit disappointed with the cap.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/05/2023
The proposed products are of limited quality, in this case, only one rather small size, the symbol is not embroidered but simply a pin held by a piece of plastic and the quality of the beret itself is rather low-end. By ordering from a French manufacturer, I expected better; it looks like a product made in Asia, certainly not at the level.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/05/2023
Order processing is way too long. No acknowledgment of receipt of payment.
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Response from Chapellerie Traclet
Hello, we understand your impatience to receive our product, but it takes time when we do not have it in stock for our embroiderer to make it for you. For tracking and payment emails, it was sent to your email: Payment accepted 28/05/2023 13:32:51. We hope the product gives you complete satisfaction. Remaining at your disposal. Best regards, Traclet Sébastien.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/05/2023
The delivery was long but I am quite satisfied with the product and its manufacturing.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 03/06/2023
-
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Response from Chapellerie Traclet
hello
thank you for taking the time to leave a rating and a comment.
But what do you mean by null for the cap and the website?
What are you expecting or looking for on the site or as a product?
remaining at your disposal
sincerely
Traclet Sébastien
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/06/2023
Happy
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 03/06/2023
Hat below expected quality. Difficulties in finding the return protocol on the platform from my client area
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Response from Chapellerie Traclet
Hello
The quality of the Brixton hat is made of wool felt, then we have all qualities ranging from wool felt to rabbit fur without forgetting beaver fur...
What quality do you want?
Finally, regarding returns, the procedure is indicated on all our pages at the top return form as well as at the bottom of each page.
Here is the link on our site
https://www.chapellerie-traclet.com/fr/content/21-demande-de-retour-chapeau
Remaining at your disposal
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/06/2023
No issues
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 30/04/2023
Put on sale the out of stock items
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Response from Chapellerie Traclet
hello
the information on the delivery time is indicated in red when choosing the size.
Moreover, this is indicated by email as well as on your account.
Awaiting restocking 30/04/2023 09:48:42
Payment accepted 30/04/2023 09:48:42
remaining at your disposal
sincerely
Traclet Sébastien
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/06/2023
The 'plastic' look of the hat is not very classy; I expected a fabric hat..
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 03/06/2023
The choice of delivery location, which was very important to me, is very complicated to make on the site. After some trial and error, I finally found the store where I absolutely wanted the delivery to be made. But I almost abandoned the order for this reason.
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Response from Chapellerie Traclet
Hello, normally the system for positioning pickup points is identical on all sites offering this service. What is the problem encountered? Once you have entered your address, the points appear on a map and you have the available pickup points. We hope that the hat gives you complete satisfaction. Best regards, Traclet Sebastien
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/05/2023
Good
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 21/05/2023
Very disappointed! I ordered a S/M hat, usually the S fits me very well. The same with 2 reducers, still too big. No commercial gesture on the shipping or return resulting in nearly 15€ lost for ultimately having nothing! Really disappointed!!!!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/05/2023
Beautiful hat. A bit big... I will try with cork bands. Fast delivery.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/05/2023
Order placed over a month ago due to restocking; I can understand that, but when I send an email to inquire about this slowness (politely but firmly in the absence of any information), I receive an email the next morning informing me that my order has been shipped... I remain rather skeptical about the reason mentioned above. Obviously, communication with customers is not Traclet's strong suit; I am quite disappointed, which motivates my average rating.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/05/2023
Quality and speed.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/05/2023
Very good, just have to pay for a return, otherwise it's very good.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/05/2023
Correct, but tedious back and forth in consultation.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 29/05/2023
I ordered 3 items. The hat received is not the right color (I ordered beige,
I received chocolate. The fan has a defect in the printing of the patterns in the middle; it was for a gift, I lost 21 euros and have to find something else ... only the cap corresponds to the order. I would like to return but I have to pay ...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/05/2023
Nothing to say, correct transaction.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/05/2023
Product conforms to its presentation. Delivery within the announced deadlines.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/05/2023
Everything is clear. No problem!
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 18/03/2023
Two months to be delivered and no communication about this status until I wrote a message. No commercial gesture. Very unfortunate because the products are good.
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