Customer reviews of Chapellerie Traclet

9,4 /10

Based on 36 721 published reviews

5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 1, 2, 3 and 4 stars

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Acheteur Vérifié

Published on 09/03/2023 à 16h37 following a purchase from 03/03/2023

Efficient and fast

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Acheteur Vérifié

Published on 09/03/2023 à 12h31 following a purchase from 03/03/2023

Good quality. Size as expected. With an inner lining and a leather headband, it might be a bit more expensive, but top of the line.

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Acheteur Vérifié

Published on 09/03/2023 à 11h56 following a purchase from 06/03/2023

Product received as expected

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Acheteur Vérifié

Published on 09/03/2023 à 06h45 following a purchase from 25/02/2023

Perfect.

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Acheteur Vérifié

Published on 07/03/2023 à 13h44 following a purchase from 24/02/2023

Next purchases

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Acheteur Vérifié

Published on 06/03/2023 à 09h23 following a purchase from 01/03/2023

Deception about the quality of the berets; they were not alpine hunter hats, see École Militaire des Chasseurs Alpins in Chamonix.

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Response from Chapellerie Traclet Published on 06/03/2023

Hello, there is no deception but simply the military model is not this one. The military model is the one without a cap or inner leather. Here is the link for the military model: https://www.chapellerie-traclet.com/fr/beret-militaire/3887-authentique-beret-chasseur-alpin.html. It is of course possible to change it if it does not suit you. Remaining at your disposal. Best regards, Traclet Sebastien.

Acheteur Vérifié

Published on 05/03/2023 à 18h44 following a purchase from 22/12/2022

It took three months to fulfill the order, while nothing indicated a delay was necessary

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Acheteur Vérifié

Published on 04/03/2023 à 19h31 following a purchase from 01/03/2023

Nothing to report

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Acheteur Vérifié

Published on 04/03/2023 à 17h41 following a purchase from 26/02/2023

Easy navigation on the site, fast delivery.

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Acheteur Vérifié

Published on 04/03/2023 à 13h32 following a purchase from 27/02/2023

The order does not quite match my request.

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Response from Chapellerie Traclet Published on 04/03/2023

Hello, what is the problem encountered if the model does not quite match your request? It is of course possible to change it if it does not suit you. Remaining at your disposal. Best regards, Traclet Sebastien.

Acheteur Vérifié

Published on 02/03/2023 à 19h00 following a purchase from 27/02/2023

very fast delivery.

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Acheteur Vérifié

Published on 02/03/2023 à 15h02 following a purchase from 26/02/2023

Satisfied with the order and delivery

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Acheteur Vérifié

Published on 28/02/2023 à 21h21 following a purchase from 21/02/2023

Order processed quickly. Received in less than a week :)

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Acheteur Vérifié

Published on 27/02/2023 à 19h09 following a purchase from 22/02/2023

Received hat as expected, maybe the fabric is a bit thin

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Acheteur Vérifié

Published on 26/02/2023 à 22h36 following a purchase from 28/01/2023

A bit long delay

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Acheteur Vérifié

Published on 26/02/2023 à 18h03 following a purchase from 01/02/2023

Hello, 25 days for delivery is long, thank you.

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Response from Chapellerie Traclet Published on 26/02/2023

Hello, yes the deadline has been exceeded. Please excuse us for this delay. We hope that the leather trilby hat gives you complete satisfaction. Remaining at your disposal. Best regards, Traclet Sebastien.

Acheteur Vérifié

Published on 26/02/2023 à 13h12 following a purchase from 15/01/2023

Sale of an item NOT IN STOCK. Delivery time 'very long'. But, once not customary, I will remain a customer of TRACLET.
PLG.

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Acheteur Vérifié

Published on 26/02/2023 à 09h07 following a purchase from 23/01/2023

I have not received your hat. I received another one that suits me perfectly

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Response from Chapellerie Traclet Published on 26/02/2023

Hello
Please excuse us if we made a mistake.
What reference do you need?

Acheteur Vérifié

Published on 24/02/2023 à 14h55 following a purchase from 16/02/2023

package smashed

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Response from Chapellerie Traclet Published on 24/02/2023

hello
please excuse us, in case the package is reported, it is advisable to refuse it.
We send our packages in double thickness packaging. Normally they are quite sturdy.
We hope the hat meets your satisfaction.
sincerely
Traclet sebastien

Acheteur Vérifié

Published on 24/02/2023 à 14h47 following a purchase from 16/02/2023

Hello, unfortunately the product does not fit my hat I am returning it today, otherwise generally very happy with the service and the products purchased.

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Response from Chapellerie Traclet Published on 24/02/2023

Hello
what shape are you looking for for the protective cover?

Acheteur Vérifié

Published on 20/02/2023 à 08h24 following a purchase from 13/02/2023

fast delivery

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Acheteur Vérifié

Published on 19/02/2023 à 21h00 following a purchase from 12/02/2023

Search engine and points system a bit questionable

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Acheteur Vérifié

Published on 18/02/2023 à 20h44 following a purchase from 08/02/2023

No navigation issues on the site and regular reminder emails sent

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Acheteur Vérifié

Published on 16/02/2023 à 17h38 following a purchase from 13/02/2023

The site is well made

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Acheteur Vérifié

Published on 16/02/2023 à 12h37 following a purchase from 12/02/2023

Perfect and fast service.

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Acheteur Vérifié

Published on 15/02/2023 à 14h24 following a purchase from 06/02/2023

Excellent service

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Acheteur Vérifié

Published on 15/02/2023 à 09h18 following a purchase from 11/01/2023

Announced delivery time 2 to 3 weeks. After 4 weeks I send an email of dissatisfaction because no news of my order. As if by miracle, barely 48 hours after my letter, this order was sent to me, my hat was 'sleeping' somewhere, if I hadn't manifested myself I might still be waiting!!
Otherwise the ordered product is compliant, I regret the lack of information regarding its maintenance: hand wash or machine? No notice or label.
La Chapellerie Traclet had accustomed me to better.

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Acheteur Vérifié

Published on 14/02/2023 à 10h45 following a purchase from 31/01/2023

I am waiting to know, after having asked in the procedure, if I can yes or no return the item, after having asked for the size above....

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Acheteur Vérifié

Published on 13/02/2023 à 20h49 following a purchase from 06/02/2023

good

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Acheteur Vérifié

Published on 12/02/2023 à 20h09 following a purchase from 21/01/2023

GOOD

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Acheteur Vérifié

Published on 12/02/2023 à 19h11 following a purchase from 25/01/2023

I am waiting for the delivery of my ordered item, please give me news.

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Response from Chapellerie Traclet Published on 13/02/2023

Hello, the order placed on January 25, 2023, was sent under tracking 6m18689526704. It was received on January 27, 2023. You requested to have a cap with more colorful patterns. As soon as we have the other arrivals, we will send you photos of the received models to see if this one suits you better. Indeed, the patchwork gives a unique cap and we cannot determine the cap before sending. Best regards, Traclet Sebastien.

Acheteur Vérifié

Published on 11/02/2023 à 15h59 following a purchase from 28/01/2023

Too bad there is no size for the caps

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Acheteur Vérifié

Published on 10/02/2023 à 11h13 following a purchase from 02/02/2023

Very good quality.

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Acheteur Vérifié

Published on 08/02/2023 à 08h31 following a purchase from 23/01/2023

Everything went as planned

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Acheteur Vérifié

Published on 06/02/2023 à 23h23 following a purchase from 02/02/2023

One essential thing is missing, the hats inside and especially a photo of heads wearing them to give an idea.

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Acheteur Vérifié

Published on 05/02/2023 à 21h53 following a purchase from 29/01/2023

Not obvious what is no longer in stock.

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Acheteur Vérifié

Published on 05/02/2023 à 20h46 following a purchase from 28/01/2023

I think that with the given head circumference, you should consider a larger diameter for the beret. We are not on site to try it on.

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Acheteur Vérifié

Published on 05/02/2023 à 13h20 following a purchase from 16/12/2022

Delivery time quite long.

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Acheteur Vérifié

Published on 05/02/2023 à 11h58 following a purchase from 30/01/2023

Navigation could be improved.

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Acheteur Vérifié

Published on 05/02/2023 à 11h08 following a purchase from 27/01/2023

Last time it was very good

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