Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 1, 2, 3 and 4 stars

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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/12/2022
Good quality, but endless delivery time
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/01/2023
Top quality
very long delivery for an item announced as available
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 31/01/2023
No review regarding Traclet to provide for now.
Return request sent as soon as the package was received.
Reason for return in the comments.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/01/2023
Easy navigation, fast delivery only downside no fitting and no alterations
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/01/2023
I just regret that I had to follow up 2 weeks after payment for the order to be sent.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/01/2023
I followed the size recommendations for a cap, but I should have probably taken my size. What bothers me is that I have to pay for the return of said headgear... we'll see how the refund is handled...
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 25/01/2023
Very poor quality
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Response from Chapellerie Traclet
Hello
In case the product does not fit; it is of course possible to return it for an exchange or refund.
Can you tell us the issue with the tribe cap?
The improvements you wish for?
Sincerely
Traclet Sébastien
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/12/2022
Well-designed site, with useful information (email, phone contact..) Possibility to narrow down your search (size, price, men, women, materials...)
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/01/2023
Navigation on the site is good.. a lot of choices.. however the delivery time of 3 weeks is way too long maybe you were out of stock on this item. Very good packaging. And quality item
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/12/2022
No issues in the ordering process
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 23/01/2023
The photo on your site is not representative of the actual color. I wanted a light beige as represented in the photo and I received a camel beige. I wrote to you in this sense. For the brown, no problem there.
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Response from Chapellerie Traclet
Hello, please send us a photo at [email protected]. We will be able to verify the model sent. Remaining at your disposal. Best regards, Traclet Sebastien.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/01/2023
Very good except the delay which was a bit too long
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/01/2023
Difficult to choose to have the product in the right size
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/01/2023
Bugs in the customer area with the Firefox browser.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/01/2023
The product ordered online was delivered in a short time and packaged with great care. The received miki is very well finished and of good quality.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/10/2022
The hat is very successful and of good quality, but the delivery times have nothing to do with what was highlighted. I received mine at the last minute, 4 days before my wedding, even though I had ordered it 4 months ago. Thank you anyway for the product.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 18/01/2023
The size M 56-57 that I usually take is too small.
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Response from Chapellerie Traclet
Hello, it is of course possible to exchange it if it is too small. What we notice in our hat shop in Roanne is that this cap tends to run large compared to a cap made in France or Italy. You should check which cap you are comparing the size with. Remaining at your disposal. Best regards, Traclet Sebastien.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/01/2023
You could have a section that classifies hats by type of use: Boat Hunting City Etc.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/01/2023
No problem, delivery on time even on a strike day.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/12/2022
Clear site, fast delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/01/2023
Quality product, quick reception
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/01/2023
The product fits well, but unfortunately for navy blue, it looks more like black... Otherwise, beautiful hat.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/01/2023
It's good
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 30/10/2022
At the time of ordering, a delay of 5 weeks was expected. After 10 weeks, and without any communication from customer service, I question this 'customer service'. And there, as if by magic, my order is sent the very next day! This is therefore a clear lack of seriousness.
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Response from Chapellerie Traclet
Hello
Please excuse us for this manufacturing delay. We sent you an email following your request for order tracking indicating that the tricorne would be shipped within the week..
We hope, however, that the hat gives you complete satisfaction and will make you forget this slightly longer delay.
Remaining at your disposal
Sincerely
Traclet Sébastien
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 14/01/2023
It has a weird shape on one side, it's not circular
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Response from Chapellerie Traclet
Dear
Can you send a picture for this problem.
Regards Traclet Sébastien
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/01/2023
Impeccable service quality, a very wide choice. Really excellent
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/01/2023
The size of the beret delivered is a 57 instead of the 56 ordered (actually, I would have needed a 55).
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/01/2023
Product as described, delivered on time. Good quality-price ratio at first glance.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/12/2022
Disappointed with the lining of the cap
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/01/2023
Excellent site. Just missing a few photos per proposed item. Otherwise, the prices, brands, and choices are there.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/01/2023
This chapka is really very pretty and soft. My only complaint is that the ear covers are a bit small and don't really protect, hence one star less
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/12/2022
On the site, the ribbon of the hat is black, but the one received is gray...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/01/2023
A bit long but the order arrived.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/01/2023
Satisfied with this purchase, to be confirmed over time.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/01/2023
Too bad that shipping costs are extra
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/12/2022
Good communication - Good quality of the product. Delivery 3 weeks after the order (much longer than expected). - Cap much too big despite having strictly followed the advice regarding head measurement.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/01/2023
I was looking for something neutral and the navy blue didn't show up in the photo, so I looked at the other colors and the red showed a navy blue image, so I thought that with a bit of luck it's not the red but the navy blue that I would receive, too bad it's not the right one, but it's okay I'll find a way to match it with an outfit
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/01/2023
Very good welcome
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/01/2023
Pretty toque, classy
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/01/2023
Good
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