Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 1, 2, 3 and 4 stars

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G
Gilles M.
Rating: 4 out of 5
following a purchase from 20/04/2026
Cap complies with the presentation, fast delivery. I keep the 5th star to judge durability.
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Hervé D.
Rating: 2 out of 5
following a purchase from 19/04/2026
No exact size
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Response from Chapellerie Traclet
hello
on this ordered model, there is no exact size as indicated it is SM and Lxl, we have a similar model the Raguse available in size 54 to 62 made in Italy
best regards
Traclet
M
Marc L.
Rating: 4 out of 5
following a purchase from 18/04/2026
Expected products
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Michel M.
Rating: 4 out of 5
following a purchase from 17/04/2026
Quality item. Fast delivery
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Bernard P.
Rating: 3 out of 5
following a purchase from 16/04/2026
The hat was a bit flattened and has taken on bad creases. Otherwise, everything was perfect!!!
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Carine N.
Rating: 1 out of 5
following a purchase from 14/02/2026
I will be completely honest, the hat itself is beautiful but the after-sales service has been terrible. I sent so many messages for my delivery to be made. The waiting time was not respected. To say during the purchase that we would have the order within 40 days, which was not the case. I waited more than 60 days to receive my order. At one point, I thought this online store was a scam.
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Response from Chapellerie Traclet
Hello, it's true that a Pharrell hat in red in size 62 cm is not easy to find, we are one of the last hat makers to offer this service. We understand your impatience to receive this unique hat. However, the master hat maker who makes it is the only one crafting it and on this model, it is completely molded by hand, especially since size 62 cm is a less common size. Despite this very negative note, we hope the hat gives you complete satisfaction. Best regards, Traclet Sebastien, Hat Maker.
A
Adrien D.
Rating: 3 out of 5
following a purchase from 12/04/2026
I had already bought this model in 54 and it was too small, I reordered it in 55, there is absolutely no difference. However, the management and quality of shipping are impeccable...
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Response from Chapellerie Traclet
Hello Adrien,

Thank you for taking the time to share your feedback. We are delighted that you appreciated our management and the quality of the shipping. However, we are sorry to learn that the size did not meet your expectations. Your feedback is valuable and will help us improve our service. Please do not hesitate to contact us for any questions or additional assistance.

Best regards,
The Chapellerie Traclet team
P
Patrick T.
Rating: 1 out of 5
following a purchase from 09/04/2026
This is the first time I am not satisfied with my order. I had to return the package at my expense as it was a sizing issue that I was not responsible for.
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Response from Chapellerie Traclet
Hello Patrick,

Thank you for your feedback, and we are sorry to learn that your experience did not meet your expectations. At Chapellerie Traclet, we place great importance on our customers' satisfaction and are committed to resolving such issues. Please do not hesitate to contact us directly so that we can find a solution that suits you. Your trust is paramount to us.

Best regards,
The Chapellerie Traclet team.
M
Michel P.
Rating: 4 out of 5
following a purchase from 10/04/2026
Quality product but runs a bit large. It would be good to provide a band to adjust it to the right size
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Response from Chapellerie Traclet
We sincerely thank you for your review and constructive comments, Michel. We are delighted that you appreciated the quality of our product, and we take your suggestion regarding the addition of an adjustment band to improve comfort into account. Your satisfaction is our priority, and we invite you to come back to us for any other remarks.
J
Jean-Jacques M.
Rating: 2 out of 5
following a purchase from 06/04/2026
Does not meet my expectations, compared to our previous purchase
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Response from Chapellerie Traclet
Hello Jean-Jacques,

Thank you for your feedback. We are sorry to learn that this purchase did not satisfy you. Please do not hesitate to contact us directly so that we can better understand your expectations and find a solution. Your satisfaction is our priority.

Best regards,
The Chapellerie Traclet team
L
Luc G.
Rating: 4 out of 5
following a purchase from 18/03/2026
Good
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Response from Chapellerie Traclet
Hello Luc,

We sincerely thank you for your positive feedback regarding our site "Chapellerie Traclet". We are delighted that you found your experience satisfactory and we remain at your disposal for any suggestions for improvement. We look forward to welcoming you again!
O
Odile C.
Rating: 3 out of 5
following a purchase from 04/04/2026
The Provençal Mila hat is of excellent quality but I couldn't quite recognize the model which is slightly different from the one that was delivered to me. Fortunately, I was able to modify it to be as I desired.
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Response from Chapellerie Traclet
Dear Odile,

Thank you for taking the time to share your opinion. We are delighted to learn that the Provençal Mila hat meets your expectations in terms of quality. We apologize for the difference between the presented model and the one you received. Your feedback is valuable and will help us improve the presentation of our products. Please do not hesitate to contact us if you have any other questions or suggestions.

Best regards,
The Chapellerie Traclet team
B
Bernard A.
Rating: 4 out of 5
following a purchase from 06/04/2026
Delivery Time Too Long
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Response from Chapellerie Traclet
Hello Bernard,

Thank you for your feedback and your rating of 4/5! We are delighted that you appreciated our site. We apologize for the processing delay of your order. Please know that we are doing everything we can to improve our shipping times. Your feedback is valuable and helps us progress.

See you soon,
The Chapellerie Traclet team.
J
Jean-Paul W.
Rating: 4 out of 5
following a purchase from 01/03/2026
Perfect when the delivery times are managed.
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Response from Chapellerie Traclet
Dear Jean-Paul,

We sincerely thank you for your review and your rating of 4/5. We are delighted that you like our products and take note of your comment regarding delivery times. Rest assured that we are doing everything possible to improve this point and ensure an increasingly satisfying experience. Please do not hesitate to contact us if you have any questions or specific needs.

Best regards,
The Chapellerie Traclet team
M
Morgan R.
Rating: 1 out of 5
following a purchase from 11/03/2026
I received a damaged hat and they ask me to pay 6.5 for a return, no I am not satisfied, to this day I still have not received the new one. I am not sure I will order here again.
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Response from Chapellerie Traclet
Hello Morgan,

Thank you for taking the time to share your feedback. We are sincerely sorry to learn that you received a damaged hat and that the situation did not meet your expectations. Your satisfaction is our priority and we have taken care of this return and the exchange for a more suitable model and a new size.
We hope that the hat will satisfy you this time.

We hope to have the opportunity to regain your trust.

Best regards,
The Chapellerie Traclet team
C
Claude L.
Rating: 4 out of 5
following a purchase from 01/04/2026
Products conform to the order and received in the best delays. Serious shop.
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Response from Chapellerie Traclet
Hello Claude,

We sincerely thank you for your positive feedback on our site "Chapellerie Traclet". We are delighted to learn that our products met your expectations and that you appreciated the speed of our service. We look forward to seeing you again among our clients soon!
H
Hervé M.
Rating: 2 out of 5
following a purchase from 31/03/2026
The one-size-fits-all nightcap ordered and the high elasticity of the material means it detaches very quickly during the night. It clearly loses its interest.
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Response from Chapellerie Traclet
Hello Hervé,

Thank you for taking the time to share your opinion. We are sorry to learn that the nightcap does not meet your expectations.

We can also offer you this model in other less elastic weaves.

https://www.chapellerie-traclet.com/fr/bonnet-femme/21933-bonnet-bergame-coton-biologique-traclet.html#/couleur-noir/taille-taille_unique

Best regards,
The Traclet Hat Team
G
Gérard D.
Rating: 4 out of 5
following a purchase from 29/03/2026
In line with my expectations.
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Response from Chapellerie Traclet
Mr. Gérard, we sincerely thank you for your positive review. We are delighted to learn that our site "Chapellerie Traclet" met your expectations. Please feel free to reach out to us if you have any suggestions or questions, we will be happy to assist you.
M
Michel G.
Rating: 4 out of 5
following a purchase from 27/03/2026
Order received on time. A bit disappointed with the product
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Response from Chapellerie Traclet
Hello Michel,

Thank you very much for your feedback and your positive rating! We are delighted that your order arrived on time. We are sorry to learn that the product did not fully satisfy you. Your feedback is valuable to us, and we would be happy to know your expectations in order to improve our offer. Please do not hesitate to contact us to discuss this.

Best regards,
The Chapellerie Traclet team
F
Frederic M.
Rating: 4 out of 5
following a purchase from 06/03/2026
Apart from the delivery times, the hat is of good quality.
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Response from Chapellerie Traclet
Hello Frédéric,

Thank you very much for your review and for your positive comments on the quality of our hats. We apologize for the delivery delays and are constantly working to improve this aspect. Your satisfaction is our priority, and we hope to see you again soon on our site!

Best regards,
The Chapellerie Traclet team.
J
Jean-Claude S.
Rating: 2 out of 5
following a purchase from 25/03/2026
-
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Response from Chapellerie Traclet
Hello Jean-Claude,

Thank you for taking the time to share your feedback. We are sorry to learn that your experience did not meet your expectations. Your satisfaction is our priority, and we wish to provide you with a service that reflects our values. Please do not hesitate to contact us directly to discuss your concerns.

Best regards,
The Chapellerie Traclet team
C
Claudine L.
Rating: 4 out of 5
following a purchase from 28/02/2026
Hello The delivery was delayed. The cap is correct but of lower quality than the original which was made of wool. Best regards
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Response from Chapellerie Traclet
Hello Claudine,

Thank you for your feedback and your experience with our site "Chapellerie Traclet". We are sorry to hear that the delivery was delayed and that the quality of the cap does not fully meet your expectations. Your comments are valuable and will help us improve our services and products. Please feel free to contact us if you need further assistance.

Best regards,
The Chapellerie Traclet team.
C
Chantal G.
Rating: 4 out of 5
following a purchase from 21/03/2026
Perfect
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Response from Chapellerie Traclet
Dear Chantal,

We sincerely thank you for your positive review and for the 4/5 rating you gave us. Your satisfaction is our priority, and we are delighted that your experience on our site "Chapellerie Traclet" lived up to your expectations. Don't hesitate to reach out to us for any future suggestions or needs.

Best regards,
The Chapellerie Traclet team.
P
Philippe C.
Rating: 4 out of 5
following a purchase from 21/03/2026
to be tested on durability. 1st try, ultra-light product and very well ventilated
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Response from Chapellerie Traclet
Hello Philippe, we thank you for your positive feedback and are delighted that you appreciated the lightness and ventilation of our product. Don't hesitate to come back to us after your future trials, we would be happy to have your opinion on its durability.
C
Corinne P.
Rating: 4 out of 5
following a purchase from 11/02/2026
Waiting time of more than 4 weeks, however, financial withdrawal made on the day of the order. On the other hand, after this wait, it turns out that the size of the hat does not correspond to the requested reality, and despite the head circumference taken as per the recommendations... nevertheless, I was refunded as soon as the item was returned and verified by the seller.
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Response from Chapellerie Traclet
Dear Corinne,

Thank you for your feedback and we take note of your comments regarding the delivery time and the size of the hat. We are pleased that the refund process was satisfactory and we are committed to improving our services to ensure a better experience for our customers in the future. Please do not hesitate to contact us if you have any other questions or needs.

Best regards,
The Chapellerie Traclet team
P
Poirrier P.
Rating: 3 out of 5
following a purchase from 19/03/2026
The website order lacks ergonomics, I was looking for a Provencal hat for boys and girls and there were only Nice hats... However, the quality is very nice.
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Response from Chapellerie Traclet
Hello POIRRIER,

Thank you for taking the time to share your feedback on our site "Chapellerie Traclet". We are happy to learn that you appreciate the quality of our hats. We take note of your comments regarding the ergonomics of the search and we will work to improve this experience for our customers.
We also make Provencal hats for girls and boys.
https://www.chapellerie-traclet.com/fr/achat-chapeau-femme/4450-chapeau-provencal-enfant.html#/taille-taille_unique/couleur-naturel

Best regards,
The Chapellerie Traclet team
J
Jean-Claude D.
Rating: 3 out of 5
following a purchase from 19/03/2026
Good product but delivery is average, it must have been done twice.
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Response from Chapellerie Traclet
Hello Jean-Claude,

Thank you for taking the time to share your feedback on our site. We are delighted that you like the product, but we are sorry to learn that you encountered difficulties with the delivery. Your feedback is important to us, and we will work to improve this service. Please do not hesitate to contact us if you need further assistance.

Best regards,
The Chapellerie Traclet team
E
Eric V.
Rating: 3 out of 5
following a purchase from 16/03/2026
Disappointed by the rendering of the product on me, the limits of online shopping!
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Response from Chapellerie Traclet
Hello Eric,

We thank you for taking the time to share your review. We understand your disappointment regarding the rendering of the product on you, and we are aware that online shopping can sometimes involve uncertainties. Please feel free to contact us to discuss your experience, we would be happy to help you find a hat that would suit you better.

Best regards,
The Chapellerie Traclet team.
M
Michel J.
Rating: 2 out of 5
following a purchase from 09/02/2026
I ordered a cap in size 58 and I received size 59
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Response from Chapellerie Traclet
Hello Michel,

Thank you for your feedback. We are sincerely sorry to hear that the size of your cap did not meet your expectations.
The cap from this manufacturer comes in sizes S, M, L, and XL, which are 55, 57, 59, and 61.
If size 59 cm is the size you received, the next smaller size is 57, as this manufacturer does not size in centimeter increments.
It is certainly possible to exchange it if you wish.
Your trust is our priority.

Best regards,
The Chapellerie Traclet team
G
Gerard B.
Rating: 4 out of 5
following a purchase from 14/03/2026
Nothing to say Everything is perfect
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Response from Chapellerie Traclet
We sincerely thank you for your positive review and your 4/5 rating, Mr. Gérard. We are delighted that you appreciated your experience on our site "Chapellerie Traclet". Please feel free to reach out to us for any questions or suggestions, we will always be here to listen to you.
A
Aline B.
Rating: 3 out of 5
following a purchase from 15/03/2026
Package arrived 1 week late and the parcel was completely torn! Fortunately, the merchandise was not damaged....
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Response from Chapellerie Traclet
Dear Aline, we thank you for taking the time to share your experience. We are sorry to learn that your package arrived late and in a damaged state. Please be assured that we take your comments into account to improve our delivery service.
M
Miguel D.
Rating: 4 out of 5
following a purchase from 30/12/2025
Hello, Although the production delay may extend slightly beyond what was planned, the received product is of exceptional quality and I am very satisfied. Best regards, Mr. De AZCARATE
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Response from Chapellerie Traclet
Hello Mr. De Azcarate,

Thank you for your feedback and we are delighted to hear that you are satisfied with the quality of your product. We also apologize for the slight delay in the production time and appreciate your understanding. We look forward to serving you again.

Best regards,
The Chapellerie Traclet team
J
Joel Q.
Rating: 4 out of 5
following a purchase from 11/03/2026
return and refund done
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Response from Chapellerie Traclet
Dear Joël,

We sincerely thank you for your review and for your rating of 4/5. We are delighted to learn that the return and refund process went smoothly for you. Your satisfaction is our priority, and we hope to see you again soon on our site for your next order. Please feel free to contact us if you have any questions or additional needs.

Best regards,
The Chapellerie Traclet team
A
Anne O.
Rating: 1 out of 5
following a purchase from 28/02/2026
Good quality product as ordered. However, it is disappointing that the after-sales service is so unpleasant.
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Response from Chapellerie Traclet
Hello Anne,

Thank you for your feedback, and we are glad that you are satisfied with the product. We apologize for the disappointing experience you encountered with our after-sales service. Your satisfaction is our priority, and we will ensure to improve our communication. Please do not hesitate to contact us directly if you wish to discuss your experience further.

Best regards,
The Chapellerie Traclet team
V
Véronique G.
Rating: 3 out of 5
following a purchase from 11/03/2026
It's a shame that the finishing touches leave something to be desired regarding the ribbon around the hat that is fraying. It's a pity we can't send you a photo.
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Response from Chapellerie Traclet
Dear Véronique, we thank you for taking the time to share your feedback regarding our site "Chapellerie Traclet". We are sorry to learn that the finishing of your hat did not meet your expectations, and we take your comments very seriously. Please feel free to contact us directly by email to discuss your experience and consider a solution.
J
Jean M.
Rating: 4 out of 5
following a purchase from 06/03/2026
Good quality of manufacturing. We would have liked a thicker material in the denim quality.
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Response from Chapellerie Traclet
Thank you, Mr. Jean, for your positive feedback on the quality of our products. We take your remark regarding the thickness of the denim into account and will evaluate it for our future collections. Your satisfaction is paramount to us, and we hope to fully satisfy you during your next visit.
F
Freddy Lay L.
Rating: 3 out of 5
following a purchase from 10/03/2026
It is regrettable that there are no fixings provided to withstand the wind.
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Response from Chapellerie Traclet
Hello Freddy,

Thank you for taking the time to share your opinion. We are sorry to learn that our product did not fully meet your expectations regarding the fixings. Your feedback is valuable and will help us improve our products in the future. Please do not hesitate to contact us if you have any questions or suggestions.

Best regards,
The Chapellerie Traclet team
A
Antoine M.
Rating: 4 out of 5
following a purchase from 09/03/2026
My opinion is a bit mixed; I expected the fabric to have a bit more hold, however, it will serve its purpose and protect me from the sun.
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Response from Chapellerie Traclet
Dear Antoine, we thank you for your review and constructive remarks. We are glad to learn that our product fulfills its function of sun protection, and we take your suggestion regarding the fabric's hold into account to improve our future models. Please do not hesitate to come back to us for any questions or needs; we remain at your disposal.
H
Hervé M.
Rating: 4 out of 5
following a purchase from 07/03/2026
I would have liked to be delivered at home. Otherwise, I am satisfied.
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Response from Chapellerie Traclet
Mr. Hervé, we thank you for your feedback and are delighted to learn that you are satisfied with your experience with our site "Chapellerie Traclet". We take note of your suggestion regarding home delivery and hope to fully satisfy you during your next orders. Do not hesitate to share your specific needs with us.
C
Catherine F.
Rating: 1 out of 5
following a purchase from 06/02/2026
Never received this order
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Response from Chapellerie Traclet
Hello Catherine,

We are sorry to hear that you have not received your order. We have just filed a complaint with Colissimo to see where the package is.
If we cannot deliver it to you, we will refund you as we had sent you the last pair.

Best regards,
The Chapellerie Traclet team
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