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Rating: 3 out of 5
I ordered other goods in France, and this is the first time this has happened to me.
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 1, 2, 3 and 4 stars
Reset filtersA
Rating: 4 out of 5
I find that this site has a lot of hats. The delivery is good.
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A
Rating: 2 out of 5
Does not know where my package is.
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Response from Chapellerie Traclet
Hello, here is the colissimo tracking: https://www.laposte.fr/outils/suivre-vos-envois?code=6M18642852512. A complaint for the delay will be made tomorrow morning. Remaining at your disposal. Best regards, Traclet Sebastien.
A
Rating: 4 out of 5
good
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A
Rating: 3 out of 5
I do not understand why the beret I bought, which is supposed to come from the Laulhère factory, does not bear the characteristic label in the cap nor the small verification badge on the side.
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A
Rating: 4 out of 5
I received the cap in size L while I had ordered M. A request for exchange will certainly be asked if the size does not fit. Regards, A.B
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A
Rating: 4 out of 5
I love it
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A
Rating: 3 out of 5
Correct delivery, but the item (women's hat) is small, and the fleece lining is only on a small part (edge), and it is in openwork knit that will let the cold through.
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A
Rating: 4 out of 5
Very smooth site. Nice presentation
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A
Rating: 4 out of 5
I had ordered a chapka, received without any problem within the expected time. This item was in a packaging box. I suggest, if it is not already the case, that the delivered product be presented in a simple 'case' that would enhance it and fit in the packaging. This could be simple and very inexpensive. The whole would have more character. Merry Christmas and best wishes to all your staff.
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A
Rating: 3 out of 5
Not satisfied with half of my order.
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A
Rating: 3 out of 5
My package was received torn and dirty... as for the product, there were hairs inside... WITHOUT A DOUBT A RETURNED PRODUCT THAT WAS RE-SOLD TO ME.... what hygiene!!!....
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A
Rating: 3 out of 5
Product conforms to the description.
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A
Rating: 4 out of 5
Very good.
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A
Rating: 3 out of 5
Order on 5/11, delivery on 26/12.........
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A
Rating: 4 out of 5
I found the item I was looking for without any problem and it was delivered very quickly.
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A
Rating: 1 out of 5
To wear this hat, you need to have 2 heads
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Response from Chapellerie Traclet
Hello
this model of hat fits for a head circumference of 55 to 61 cm as it is elastic.
However, it sinks a lot on the head (almost covers the ears)
Otherwise, we have model 2412 which has a less deep and less wide shape.
It is of course possible to change it.
sincerely
Traclet
this model of hat fits for a head circumference of 55 to 61 cm as it is elastic.
However, it sinks a lot on the head (almost covers the ears)
Otherwise, we have model 2412 which has a less deep and less wide shape.
It is of course possible to change it.
sincerely
Traclet
A
Rating: 4 out of 5
Very good navigation on the site
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A
Rating: 4 out of 5
Good in all the process of an online order.
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A
Rating: 4 out of 5
DELIVERY ON TIME AS STATED AT THE TIME OF ORDER
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A
Rating: 4 out of 5
Very good value for money
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A
Rating: 4 out of 5
well-made site, very fast delivery, thank you.
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A
Rating: 2 out of 5
It is noted "made in Europe" on the site, but it is "made in RPC", that is to say made in China, and this is an important criterion for me...
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Response from Chapellerie Traclet
Hello
please excuse us in this case, as we have two similar models.
Thank you for sending us a photo of the received model at [email protected]
so we can proceed to send the correct model.
best regards
Traclet Sebastien
please excuse us in this case, as we have two similar models.
Thank you for sending us a photo of the received model at [email protected]
so we can proceed to send the correct model.
best regards
Traclet Sebastien
A
Rating: 3 out of 5
Cap not branded compared to the photo on the site.
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A
Rating: 1 out of 5
The site, which answers questions, sends confirmation is not secure, so the email is in spam with a lot!!! Danger.... I thought I was hacked.
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Response from Chapellerie Traclet
Hello
we respond through our secure SSL site, in case the email is in spam it is simply that upon receipt it was initially placed in spam or that the manager like gmail considers the email as spam. This has nothing to do with hacking.
We hope the caps meet your satisfaction.
remaining at your disposal.
sincerely
Traclet
we respond through our secure SSL site, in case the email is in spam it is simply that upon receipt it was initially placed in spam or that the manager like gmail considers the email as spam. This has nothing to do with hacking.
We hope the caps meet your satisfaction.
remaining at your disposal.
sincerely
Traclet
A
Rating: 4 out of 5
Regarding my order and its delivery, I have nothing to complain about, it's very good
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A
Rating: 4 out of 5
good
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A
Rating: 4 out of 5
the payment method is 'annoying'!
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A
Rating: 2 out of 5
Received hat stained (stain removed with water) + a broken seam.
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Response from Chapellerie Traclet
Hello
Please excuse us for this inconvenience. Thank you for sending us a photo of the issues encountered with the hat at [email protected]
so we can proceed with a commercial discount.
remaining at your disposal.
best regards
Traclet Sebastien
Please excuse us for this inconvenience. Thank you for sending us a photo of the issues encountered with the hat at [email protected]
so we can proceed with a commercial discount.
remaining at your disposal.
best regards
Traclet Sebastien
A
Rating: 4 out of 5
good
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A
Rating: 4 out of 5
beautiful product
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A
Rating: 1 out of 5
Fast delivery
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Response from Chapellerie Traclet
Hello
Thank you for your comment.
However, the rating of 1/5 is not related to the comment. The rating of 1/5 is the lowest.
Remaining at your disposal
Sincerely
Traclet Sébastien
Thank you for your comment.
However, the rating of 1/5 is not related to the comment. The rating of 1/5 is the lowest.
Remaining at your disposal
Sincerely
Traclet Sébastien
A
Rating: 4 out of 5
Good
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A
Rating: 4 out of 5
Impeccable
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A
Rating: 3 out of 5
Hello, Regarding the product, nothing to say, it is very good. However, regarding customer service, there are points to review, namely: - I would have liked to be informed by email that the product I ordered was being restocked, and that I was given an approximate delivery date. Instead, I was left without news, wondering if I would receive my order before Christmas. - Not having any news, I called the company, and I spoke to someone who was borderline polite who told me that I shouldn't have called, but that I should send an email. Where is the Customer Service?
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A
Rating: 4 out of 5
Many sizes missing: too bad!
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A
Rating: 4 out of 5
I am generally happy with my order, but one of the berets ordered is not Made in France and seems of lower quality... and this was not specified on the site. Otherwise, the other 3 are perfect, the quality and fit of the berets are very good.
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A
Rating: 4 out of 5
Too bad the ordered hat was not in a box that could be placed in the mailbox. Fortunately, I was home when the mail carrier rang the bell. I had chosen the colissimo delivery without signature, since this hat could fit in the mailbox.
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A
Rating: 4 out of 5
Satisfied
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A
Rating: 4 out of 5
Quality items
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