Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Stetson hat received quickly and as described. The only disappointment is that I thought it would be delivered in a storage box so I could store it when not in use. Hence my one star less.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/12/2022
Disappointed that there is no sewn label inside the berets with your company's name
that would signify 'made in France'
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/12/2022
Since it's a gift, I hope it will be fine; in any case, it's exactly what I was looking for.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 04/12/2022
The cap is too small .. I need a 57 instead of a 56. And I can't reach anyone..??
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Response from Chapellerie Traclet
Hello
It is certainly possible to make an exchange, here is the procedure to do it directly on the site
https://www.chapellerie-traclet.com/fr/content/21-demande-de-retour-chapeau
Otherwise, we can be reached at 0477714058.
There is an answering machine if we are already with clients.
Remaining at your disposal
Best regards
Traclet Sebastien
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/12/2022
I expected a softer hat but I appreciate the model.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/11/2022
Elegant hat! Maybe make shipping boxes that correspond to the size of the hat because slightly folded on the sides, it has lost its shape a bit.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/12/2022
The package was already opened before arriving at its destination. I will not place the second order initially planned.
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Response from Chapellerie Traclet
Hello
Please excuse us if the package was opened; as indicated in our message following your email, we have made a complaint to colissimo.
We were waiting for a response from colissimo.
We should have a refund that we would have made to you.
Remaining at your disposal to satisfy you as best as possible.
Sincerely
Traclet Sébastien
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/12/2022
The site is not very operational. For example, I select 'Women' and I end up with lots of mixed men's headgear. The selection does not work and this is true regardless of the selection. It's very regrettable and wastes a lot of time. Needs improvement+++
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 25/11/2022
I did not receive the right product, the after-sales service is non-existent. I do not recommend
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Response from Chapellerie Traclet
Hello
this message is indeed unfortunate for a loyal customer.
Indeed, we exchanged two days ago about the fact that we would send you the correct model.
It is currently being delivered to the chosen relay point.
Please excuse us for the delay in sending the correct return which has just been done a few minutes ago by email.
We tried to reach you by phone and we just left you a voicemail message.
please excuse us once again for this model error.
remaining at your disposal
best regards
Traclet sebastien
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/11/2022
Fast shipping, good product.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/11/2022
Beautiful warm hat that I use in these cold moments.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 28/11/2022
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Response from Chapellerie Traclet
Hello, thank you for your comment, but why did you give one star out of five?
Did you encounter an issue with the ordered hat?
Remaining at your disposal
Best regards
Traclet Sébastien
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 01/12/2022
Hello,
For this type of product, I expected French manufacturing.
Disappointed for a beret: expensive for 'made in Taiwan'.
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Response from Chapellerie Traclet
Hello
We are also disappointed with this comment.
Indeed, the information is clearly stated on the product sheet of this Kangol cap that it is made in Taiwan.
https://www.chapellerie-traclet.com/fr/kangol/213-caquette-wool-504-camel-kangol.html
If you want a cap made in France, we also have some, here is the link on our site
https://www.chapellerie-traclet.com/fr/casquette/16497-casquette-beret-laine-pau-camel-laulhere.html
It is certainly possible to exchange it if you want a cap made in France.
remaining at your disposal
best regards
Traclet Sebastien
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/10/2022
Product as described but announced delay of 15 days vs actual delay of 6.5 weeks.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/11/2022
Serious site, fast delivery, many models at all prices.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/11/2022
Satisfied
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/11/2022
Satisfied with my purchase
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/11/2022
Qualitative product (night cap), but ordered in black and received in white...
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Response from Chapellerie Traclet
Hello
Please excuse us for this error.
Thank you for sending us a photo of the received model at [email protected] and we will proceed to send the correct color.
Remaining at your disposal
Best regards
Traclet Sébastien
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/11/2022
A bit of imprecision on sizes (2 hats in TU really tight while they are announced for my size) but everything else is perfect.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/11/2022
the beret is really small even though it is a one size fits all
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/11/2022
I easily found what I was looking for and the delivery was fast. The quality of the product meets my expectations.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/11/2022
The order confirmation took quite a long time.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/11/2022
Order received on time. Correct quality.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/11/2022
very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/10/2022
The delivery took 1 month because I paid with Paypal which did not transmit to Traclet.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/11/2022
The sad part is poorly sewn and therefore not fully visible, otherwise the hat is cool.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 30/10/2022
The website is quite average but some hats are very very beautiful
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Response from Chapellerie Traclet
Hello
Thank you for your message, can you tell us what you mean by a quite average website? What can we improve to make the site better?
remaining at your disposal
best regards
Traclet Sebastien
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 04/10/2022
There are not enough photos with the hat on real heads and not just one person. I know it's work!!
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Response from Chapellerie Traclet
Hello
Yes, we are looking into being able to show each hat or cap worn.
If you need a worn photo at the moment, it is possible. For that, please let us know the reference(s) you would like so we can take the photos.
best regards
Traclet Sebastien
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/11/2022
Site with a lot of choices
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/11/2022
Delighted, thank you
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/11/2022
This beret is good, but the quality has decreased compared to the last one bought a few years ago. The fabric is less dense.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/11/2022
The toque gives complete satisfaction, size, price, quality, color. The expected delay was from two to three weeks, it arrived in 14 days, nothing to say, it's perfect.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/11/2022
Item conforms to my request
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/11/2022
The package is a Christmas gift, so comments could be after these dates and festive events
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/11/2022
Product advertised as being from the Stetson brand on the site, however this is not the case (Lierys, linked to Stetson but not a Stetson), response from customer service to my request for explanation: indeed it is an error on the page, but we cannot change the brand on the cap... effective analysis to say the least.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/11/2022
Good quick transaction
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 22/11/2022
Fast delivery! Products conform but really large compared to the size indicated, be careful! Return of the product for me..
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Response from Chapellerie Traclet
Hello
The Mr. Mitchell Duckbill Cap Navy Blue- Barts has an adjustment system at the back under the large inner grain that allows it to fit well on a head size of 56 if it is a bit large.
Were you able to adjust it?
remaining at your disposal
best regards
Traclet Sebastien
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/11/2022
Complete shop, fast and careful shipping. The only downside, and not the least, is that they did not provide free returns. Returns at the customer's expense unlike other online merchants.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/11/2022
Very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/11/2022
Easy order on the site, fast delivery, nice product even if it is made in China, nice effect with the fake white fur, I recommend Traclet because I have never been disappointed, I had already ordered a toque and a hat
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