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Rating: 3 out of 5
Item received too small despite the size indication matching the measurements on the site.
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 1, 2, 3 and 4 stars
Reset filtersA
Rating: 4 out of 5
Everything is OK! Very Nice!
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A
Rating: 3 out of 5
Well a bit disappointed the photo on the site is not contractual as the shape of the beret in the photo is not the same received, in the photo the beret is flat cap shaped and received a round beret
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A
Rating: 4 out of 5
Good
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A
Rating: 3 out of 5
Order and delivery were quick except the color is not the right one...
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A
Rating: 4 out of 5
-
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A
Rating: 4 out of 5
No comment
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A
Rating: 4 out of 5
very good
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A
Rating: 3 out of 5
The 2 hats delivered are very good but the delivery was not made to the requested pickup point (in Golfe-Juan) but to a pickup point several km away (in Juan-les-Pins).
That's regrettable!
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That's regrettable!
A
Rating: 3 out of 5
Very fast delivery, but I would have thought, given the price of the cap, that it would be placed in a box with the brand name rather than just simple tissue paper. It's a bit mediocre for a gift.
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A
Rating: 4 out of 5
Expected delay of 2 to 3 weeks received 5 weeks later
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A
Rating: 4 out of 5
Good performance
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A
Rating: 4 out of 5
Good
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A
Rating: 4 out of 5
for my first online order, I am satisfied
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A
Rating: 3 out of 5
City sport cap that could be more comfortable (leaves a mark on the forehead, not because of a too small size but due to average quality manufacturing). The forehead is in contact with a bulge, whereas a band would be preferable. Sturdy, top material.
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A
Rating: 4 out of 5
the hat itself, I like a lot
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A
Rating: 3 out of 5
Order and delivery without problems but the return was supposed to be free if paid by Paypal but in fact Paypal does not refund anything and you have to fight for the return organization!!!
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A
Rating: 3 out of 5
Mixed review. I expected better quality products when addressing a hat maker. Despite the label, I doubt that the berets are made by them (not least because of the cut plastic tag I found a piece of in the fabric) so I found the price a bit high once the items were received.
Nothing to say about the chemo turbans, the prices are more or less the same everywhere.
My order was sent very late, but customer service responded extremely quickly when I complained. However, I would have preferred them to inform me that an item would be sent later instead of finding a handwritten note in the package.
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Nothing to say about the chemo turbans, the prices are more or less the same everywhere.
My order was sent very late, but customer service responded extremely quickly when I complained. However, I would have preferred them to inform me that an item would be sent later instead of finding a handwritten note in the package.
A
Rating: 3 out of 5
The packaging leaves much to be desired
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A
Rating: 4 out of 5
Delivery time a bit longer than what was announced (out of stock) but okay for the rest
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A
Rating: 4 out of 5
Nice item received within the announced deadlines
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A
Rating: 4 out of 5
-
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A
Rating: 4 out of 5
nothing to complain about the site.
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A
Rating: 4 out of 5
the item meets my expectations, very good quality. Since it is for a gift, I will see after Christmas if the size is good.
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A
Rating: 3 out of 5
no issues on that side
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A
Rating: 4 out of 5
Delivery and products are top!
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A
Rating: 3 out of 5
Hello, the hat meets my expectations, however I had chosen this model because it was specified that its manufacturing was done in Canada, unlike other models made in China.
I notice upon receipt that my hat is made in China. I am therefore disappointed. Michel G
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I notice upon receipt that my hat is made in China. I am therefore disappointed. Michel G
A
Rating: 3 out of 5
I posted a request on the contact form and received no response.
I waited a month for my delivery without any email to keep me waiting.
Too bad because the site is well stocked.
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I waited a month for my delivery without any email to keep me waiting.
Too bad because the site is well stocked.
A
Rating: 4 out of 5
I was looking for this product I am satisfied with what I received...
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A
Rating: 4 out of 5
The product is of good quality despite the reasonable price.
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A
Rating: 4 out of 5
Hello, the site is very well designed. It was easy to find the desired hat. I am happy to have found you. The only downside is that I received a gray hat but I wanted a red hat. I will keep it anyway.
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A
Rating: 2 out of 5
I ordered 2 identical beanies in 2 different colors, I received 2 different beanies, one of which does not satisfy me.
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Response from Chapellerie Traclet
Hello
please excuse us if we made a model error.
Thank you for sending us a photo at [email protected]
so we can send you the correct model in the wrong color.
remaining at your disposal.
best regards
Traclet Sebastien
please excuse us if we made a model error.
Thank you for sending us a photo at [email protected]
so we can send you the correct model in the wrong color.
remaining at your disposal.
best regards
Traclet Sebastien
A
Rating: 4 out of 5
Cotton beanie ordered of quality, but only available in one size
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A
Rating: 4 out of 5
Satisfied overall.
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A
Rating: 4 out of 5
Fast delivery. Nothing to complain about. Given the price, a cover to keep the product would not have been a luxury.
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A
Rating: 3 out of 5
No lining in the cap which lacks structure as a result. Complicated return for refund.
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A
Rating: 4 out of 5
It's a pity that the hat does not come with cork bands that allow for better adjustment.
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A
Rating: 1 out of 5
Not good
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Response from Chapellerie Traclet
Hello
What is the issue encountered?
It is possible to change it if it does not suit you.
Remaining at your disposal
Best regards
Traclet Sébastien
What is the issue encountered?
It is possible to change it if it does not suit you.
Remaining at your disposal
Best regards
Traclet Sébastien
A
Rating: 1 out of 5
More rigor in processing orders
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Response from Chapellerie Traclet
Hello, yes we had a delay in our delivery due to a defect in the pressure of the T3 hat, the time to restock took a bit of time.
We hope, however, that the hat will give you complete satisfaction.
Best regards
Traclet Sébastien
We hope, however, that the hat will give you complete satisfaction.
Best regards
Traclet Sébastien
A
Rating: 3 out of 5
Stetson penn
That Stetson stop having its hats made in the Czech Republic.
I have never seen such poor quality.
I have been buying Stetson for 40 years and I have never seen such a low-end fedora
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That Stetson stop having its hats made in the Czech Republic.
I have never seen such poor quality.
I have been buying Stetson for 40 years and I have never seen such a low-end fedora