Customer reviews of Chapellerie Traclet

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9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 1, 2, 3 and 4 stars

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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/10/2022
It was good and very quick delivery. Thanks
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/09/2022
1.5 months delay in delivery after follow-up, not even a commercial gesture, just "excuse us!"
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Response from Chapellerie Traclet
Hello
Yes, the normal delay is 4-6 weeks and currently our manufacturer, like many others, has a lot of delays in their production due to fabric supply constraints.
We have of course apologized for this delay because we believe the quality is there, but currently everyone is making commercial gestures.
Please find below a code specially for you associated only with your account for a gift voucher worth 30 euros (code 9LNZXPAE).
We hope that this delay does not tarnish the quality of the hat and that it will give you complete satisfaction.
Remaining at your disposal.
Best regards
Traclet Sébastien
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/09/2022
Quality hat. Nice effect. However, order tracking is insufficient. Given a 2-week delay and 4 weeks later it is sent following 2 email and phone complaints. Arrived on time the day before my wedding.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/10/2022
I am satisfied with the product, however the delivery took longer than expected. I contacted them regarding the abnormally long delivery (initially scheduled for 48-72h), they replied that it was normal because the product (the size of the cap) was out of stock at that time. This was not indicated on the site.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/10/2022
good except the error on the bow tie error on a product 2 black and not a red one a black
good hat
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/10/2022
Excellent quality cap (French manufacture by the way), made with good materials. However, I understand what a review says about the 'saucer' effect. The cap does indeed seem very (too) wide on the edges. However, a little common sense and ingenuity are enough to make a stitch on each side to finally achieve the desired effect. One star less for this stitching point, unfortunately.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/10/2022
Ok ok
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/10/2022
The package arrived on time and is of good quality
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/10/2022
I only received one item out of two
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Response from Chapellerie Traclet
Hello
Yes, we did inform you that we had a delivery delay for the second one. Currently, our workshop in Roanne has supply issues with cashmere threads, which is why the second one is indeed delayed, but we have not forgotten you.
As soon as it is done, we will send it to you like the first one.
Please excuse us for this delay.
Remaining at your disposal
Best regards
Traclet Sébastien
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 22/10/2022
Hat way too big
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Response from Chapellerie Traclet
Hello
in case the hat does not fit, it is certainly possible to exchange it.
remaining at your disposal.
best regards
Traclet Sebastien
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/10/2022
I will be sent a tightening band to adjust this chapka to my head. Good information service, I have to make this modification because my size does not exist and I cannot find an item at these prices that I like. Thank you.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/10/2022
Well-designed site, too bad there are spam obligations. Quick and correct delivery
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/10/2022
You say you deliver within 72 hours max, I received it after 108 hours, so you need to review your advertising
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Response from Chapellerie Traclet
Hello
Yes, with the weekend it can happen that it adds 2 more days because the package could not be delivered on Saturday but only on Monday.
Please excuse us for this delay.
We hope, however, that the beret gives you complete satisfaction and that it will last over time.
Remaining at your disposal.
Best regards
Traclet Sébastien
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/10/2022
The filters are not refined enough.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/08/2022
After two months, I still have not received my order. Can it get worse?
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Response from Chapellerie Traclet
Hello
Please excuse us for this manufacturing delay for the two tricorns with marabou.
We had a delay in the production of the two tricorns and currently we have difficulties in sourcing the marabou.
We hope, however, that the tricorns will satisfy you.
Remaining at your disposal
Best regards
Traclet Sébastien
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/10/2022
Error on the model of the cap purchased
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Response from Chapellerie Traclet
Hello
Please excuse us if we made a model error.
Thank you for sending us a photo at [email protected]
Thus we will proceed with the exchange.
Remaining at your disposal
Best regards
Traclet Sébastien
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/09/2022
Happy with my order. Item of very good quality. Thank you
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/10/2022
Excellent product, fast delivery, but out of the 2 products ordered, one did not match the order.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/10/2022
Well-packaged order. Quick reception in an overseas department. Too bad one of the 2 caps is too small
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/10/2022
Good quality item
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/10/2022
Excellent product, very soft, beautiful leather.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/10/2022
quick and effective
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 13/10/2022
error on the merchandise sent
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Response from Chapellerie Traclet
Hello
please excuse us if we made a mistake.
Thank you for sending us a photo of the received item at [email protected]
so we can proceed with the correction.
remaining at your disposal
best regards
Traclet Sebastien
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 13/10/2022
Hello.
Beanie, damaged, upon opening the package, moreover does not correspond to the display, very disappointed. I have returned the package (order number 273905) to the address TRACET impasse bardin 42300 ROANNE, with tracking. I would like a refund; Best regards.
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Response from Chapellerie Traclet
Hello
please excuse us if you encountered an issue.
It would have been much simpler to send us a photo of the received beanie indicating the problem encountered and we would have done what was necessary to send you back the beanie. Our email is [email protected]
Upon receipt, we will keep you informed.
Remaining at your disposal
best regards
Traclet Sebastien
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/10/2022
Well arranged
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/09/2022
The site is very good, and the delivery a bit long but so used to the fast delivery of the big leader Amazon we can't blame you. The main thing is that it arrived safely.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/10/2022
Good
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/10/2022
Pleasant fabric to wear.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/10/2022
Hello. I ordered a black kangol beanie hat from you, as I liked it in the ad, but upon unpacking, the two eyelets at the back displeased me, so I will give it to my son. I have therefore recommended another model called black steve sailor, which you posted. I would like to hear from you regarding a cotton outdoor beige bucket hat reference 8880 size L, for which I left you my email. Thank you in advance, and I wish you a good day. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/10/2022
Hello, there is an error with the item, my daughter ordered the Stetson Ref. 391 and that is not what I received.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/10/2022
Well-designed site
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 07/10/2022
First order good nothing to say. 2nd beret too tight light blue instead of navy blue. 3rd order Night beanie useless zero
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Response from Chapellerie Traclet
Hello
Thank you for your comment.
For the cotton beret, the ordered beret was in blue, if you want it in navy color it is certainly possible to exchange it for a darker color.
Regarding the night beanie, what is the issue?
Indeed, we have been selling it for a long time and we are trying to improve it if feasible.
Thank you for your feedback.
Remaining at your disposal
Best regards
Traclet Sebastien
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/10/2022
Navigation is not always sufficiently ergonomic. The rain protection cover is not easily accessible through the menus.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/10/2022
serious and efficient
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/10/2022
Excellent product quality. Correct delivery. Price also. My original choice was for a more structured product but the alternative proposed by Traclet is satisfactory.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/10/2022
Fast delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/09/2022
Navigation on the site and placing an order online without issues. However, I would have liked to be informed of the expected delivery time for the product not available at the time of order. Delivery by colissimo ok. Manufacturing quality (border finish, no labeling) insufficient compared to the price even if I can understand that it is made in France.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/10/2022
Not bad choice. I think I will return to the site if needed.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/10/2022
Very nice cap
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/09/2022
compliant item, correct site with an enormous choice. However, despite a nice ad for free shipping from €90 (no asterisk *, nor under certain conditions), they still charge €7.
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