Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Impact on the Stetson hat which is deformed, it's tiring, I had to reshape the hat. Problem in the packaging or in the delivery. Nothing to report on the tricorne.
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Response from Chapellerie Traclet
Hello, please excuse us for this inconvenience. Can you send us a photo of the issue encountered? An email with a discount for a future order will be sent to you. Remaining at your disposal. Best regards, Traclet Sebastien
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 07/09/2022
Very easy to use, good choice with explanations.
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Response from Chapellerie Traclet
Hello,
the rating 1/5 does not correspond to the comment. Indeed, the rating 1/5 is negative. The rating 5/5 is the most positive rating.
Best regards
Traclet sebastien
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 31/08/2022
The cap is beautiful. It was supposedly sold as being linen. In fact, it is cotton, as marked on the labels. And it is not a Hatteras.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 31/08/2022
Way too big too wide: the headband and the rose.
I'm keeping that for my car
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Response from Chapellerie Traclet
Hello
The headband has an adjustment scratch to fit it to the desired size. For the height of the headband, we can modify it according to your choice.
Best regards
Traclet Sébastien
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/09/2022
Nothing to report
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/08/2022
VERY GOOD
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/08/2022
Well-made site
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/08/2022
This is not the right order that I ordered, I request a return
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Response from Chapellerie Traclet
Hello
Please excuse us if we made a model error.
As indicated this morning by email, please send us a photo of the received model by email so that we can send you the correct model on Monday.
Remaining at your disposal
Best regards
Traclet Sébastien
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 23/08/2022
Woodworm hole in the wood, deplorable leather finish, missing staples on the heel leather, after two days of wearing the clogs the soles came off. I advise you to do a quality check before sending a product. Stay a neighborhood hat maker: do not venture into e-commerce if you do not have the skills. Ultimately, I ordered new clogs from a French clog maker, impeccable quality at €55. If for you French know-how means something: do a quality check on the products you sell.
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Response from Chapellerie Traclet
Hello
thank you for your comment.
Can you send us a photo of the issues encountered?
Indeed, the model is made of leather, we do not see any possibility of a woodworm hole in the wood. Moreover, if there is a finishing issue, it is preferable to indicate it to us before use in order to proceed with an exchange.
You mention a French clog maker, if you have their contact details we would be interested because our clog maker is in our Roanne region but we are open to working with other French artisans.
Remaining at your disposal.
Best regards
Traclet sebastien
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/08/2022
I had a bit of trouble finding my account. I received a message inviting me to finalize my purchase (item in the cart), while I had already made my purchase and received my invoice. I wondered if I had made the same purchase twice..
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/08/2022
Hello,
Product well delivered. It is of very good quality and an excellent value for money.
I just find the hat a bit high when wearing it, but that's unfortunately the risk when you can't try it on beforehand.
Otherwise, nothing to complain about, it's very good.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/08/2022
The site is very readable for searching for an item and makes choosing easier. The phone relationship is professional and friendly. With ease, we can obtain and receive information and photos of our choice before purchase. This helps with the purchase
A very pleasant relationship.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/08/2022
Easy to use
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/06/2022
The ordered product does not match the photo on the site
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Response from Chapellerie Traclet
Hello
Please excuse us if we made a product error.
Thank you for sending us a photo at [email protected]
Thus we can send you the correct product.
Remaining at your disposal
Best regards
Traclet Sébastien
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/08/2022
fast delivery. However, the package was slightly torn. Since it was a cotton beanie, the risk of deterioration was minimal.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/08/2022
very good.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 11/08/2022
I ordered 2 hats at a unit price of 90 euros because it was specified on the site that this hat was made in Canada (I could understand the price). To my great displeasure, these hats are also made in China (it was specified for other models but not this one)... but designed in Canada. This is misleading information, shame on the TILLEY brand and those who endorse and sell these hats. I am really angry and will not recommend either on this site or Tilley items.
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Response from Chapellerie Traclet
Hello
Please excuse us, we have not yet changed all the production locations on Tilley hats because in our entire stock we still have hats made in Canada. For many models we have already changed this information, notably on the ltm6 but on the Ltm8, we still have old stock.
This production location does not tarnish its quality of manufacturing and fabric.
If these hats do not give you complete satisfaction, it is of course possible to return them for an exchange, notably with the t3 wanderer which is still made in Canada.
Remaining at your disposal and we accept our apologies for this production location error.
Best regards
Traclet Sébastien
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/08/2022
No Pb…
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/08/2022
A bit disappointed by the lack of packaging worthy of such an item
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/08/2022
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/08/2022
Fast and in accordance with the order but I would have liked to receive the Panama Stetson in a real hat box
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 14/08/2022
Hat that you will find on AliExpress, at half the price.
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Response from Chapellerie Traclet
Hello, sorry, according to your order it is a children's cap and not a hat. This cap is indeed as indicated made in China. However, unless mistaken, our cap is not sold on AliExpress. It is a cap made for a brand and is not resold on this marketplace. If this model does not suit you, it is of course possible to change it for another product or a refund. Remaining at your disposal. Best regards, Traclet Sebastien
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 06/08/2022
Not satisfied with the order.
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Response from Chapellerie Traclet
Hello, if one of the two caps does not suit you, it is of course possible to change it or return it. Remaining at your disposal. Best regards, Traclet Sebastien
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/08/2022
Fast delivery, product as described, good size
now to see over time for the durability of the product but it meets my expectations.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/08/2022
Very good, good quality, as described
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/08/2022
Easy navigation, I asked a question by email and they responded really quickly.
I bought two hats, one of which is straw and I am a bit disappointed by the quality, however the 2nd is perfect.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/08/2022
Correct quality, pleasant to wear
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/08/2022
model received conforms to the reference but size L = 58 head circumference too big waiting for exchange !!!!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/08/2022
Quality of the felt below my expectations
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/08/2022
Still not delivered
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/08/2022
Fast and efficient delivery
beanie meets my expectations ...perfect
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/08/2022
Adequate navigation. Maybe add subcategories for caps for example: flat caps, army caps...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/07/2022
Item conforms to the order although it had to be modified after validation since the registered product had nothing to do with my ordered basket. But everything was sorted out after an email sent to the seller.
Delivery a bit long (3 weeks) due to stock shortage
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/07/2022
The delivered item corresponds well to our choice.
No trial made due to the weather!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/08/2022
Deadline not respected product compliant
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/08/2022
Many models. However, it is a pity not to have any size in cm on the one-size models. This resulted in a return because it was far too small. Only my 12-year-old child could wear it. It is also a pity not to have staff available by phone.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 10/08/2022
I had given 5 to my previous order because it was impeccable, now 2 (Bad). It's far from being the case for this one. My partner's hat costing over 100€ arrived with numerous defects, several threads had to be properly adjusted as well as pieces of straw.
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Response from Chapellerie Traclet
Hello, we have taken your message into account. As we have indicated since 1995 that we sell online for any issues, please send us an email with a photo of the problem with the hat along with an explanation of the issue, and we will try to find a solution. No one is perfect, but we always strive to satisfy everyone in good faith. Remaining at your disposal. Best regards, Traclet Sebastien
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/08/2022
Fast delivery, good quality cotton, but I had ordered a size s/m bucket hat and I was delivered a size l/xl bucket hat.
Too bad.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/08/2022
Beautiful house with a large selection
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/08/2022
I really like the product
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