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Rating: 3 out of 5
too long delay between order and delivery
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 1, 2, 3 and 4 stars
Reset filtersA
Rating: 4 out of 5
Serious site. Fast shipping as indicated.
Happy with my purchase, quality hat in the right size that I generally have difficulty finding. I am returning the item because I would like a different color. Very responsive site. I am waiting to see the return conditions that I have not yet consulted, that's why I put 4 stars otherwise, all good I recommend.
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Happy with my purchase, quality hat in the right size that I generally have difficulty finding. I am returning the item because I would like a different color. Very responsive site. I am waiting to see the return conditions that I have not yet consulted, that's why I put 4 stars otherwise, all good I recommend.
A
Rating: 4 out of 5
Perfect packaging !!
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A
Rating: 4 out of 5
Product meets my expectations
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A
Rating: 4 out of 5
The description+photo are really accurate. Too bad for the hats that are no longer in stock (it will be for next time)
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A
Rating: 3 out of 5
Everything would have been fine if the sizes of the caps were correct, on the two caps that are size 57, the Camaret is correct, but the Benodet is well marked 57, but for me it is size 58 because it is loose, so please review this with your manufacturers.
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A
Rating: 3 out of 5
Order placed for delivery in 24 hours.
The delivery was supposed to take place on Thursday and the order was delivered on Saturday by Chronopost.
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The delivery was supposed to take place on Thursday and the order was delivered on Saturday by Chronopost.
A
Rating: 4 out of 5
Fast delivery and satisfied with my choice.
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A
Rating: 2 out of 5
Delay on the order, without explanation. No information on the shipment.
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Response from Chapellerie Traclet
Hello, please excuse us for this delivery delay, the straw hat took longer to manufacture. Normally, an email regarding the manufacturing delay was sent as well as the day of the order's shipment. Best regards, Traclet Sebastien
A
Rating: 2 out of 5
Order without issue but despite measuring the head circumference at 56, the size of the delivered hat is unfortunately too small. I use it because I have no choice due to leaving for vacation, but the Large model seems unsuitable. Given the price, I admit my disappointment. My forehead is marked after wearing it even for a few minutes. Disappointing.
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Response from Chapellerie Traclet
Hello, there is definitely an issue, size L corresponds to a head circumference of 58/59 cm. Did you follow our size guide to measure your head circumference? https://www.chapellerie-traclet.com/fr/content/6-mesurer-sa-taille-de-chapeau-casquette-tour-de-tete. Best regards, Traclet Sebastien
A
Rating: 4 out of 5
Nothing to complain about ...
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A
Rating: 3 out of 5
Satisfied delivery on time
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A
Rating: 3 out of 5
items often unavailable and random sizes
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A
Rating: 4 out of 5
Nothing to say thank you
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A
Rating: 4 out of 5
All good
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A
Rating: 4 out of 5
The ordered products are of very good quality and conform to the description. Nothing to say really. A slight delay in the announced delivery date but the concerned service did what was necessary and the order arrived before the 'fateful date' ... My cap is perfect, my mittens are pleasant. Excellent service, excellent product(s), Satisfied Customer so nothing to report!
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A
Rating: 4 out of 5
very good
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A
Rating: 4 out of 5
Very good
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A
Rating: 4 out of 5
very attentive to the request to customize a hiking pole
Thank you!!
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Thank you!!
A
Rating: 4 out of 5
Nothing to say perfect
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A
Rating: 3 out of 5
Mixed feelings about this item
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A
Rating: 3 out of 5
I like the hat (quality) but it wasn't really what I wanted, and moreover the brown is very dark.
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A
Rating: 4 out of 5
straw hat a bit big, but the size is a 'range' between 58-60
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A
Rating: 4 out of 5
Satisfied, delivery planned for 2 weeks... arrived in 3 days!
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A
Rating: 3 out of 5
Item as described, delivery time not respected, delivery information incorrect...
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A
Rating: 1 out of 5
Very very disappointed
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Response from Chapellerie Traclet
Hello
what is the issue with the order?
Best regards
Traclet sebastien
what is the issue with the order?
Best regards
Traclet sebastien
A
Rating: 3 out of 5
Regarding the use of the site up to the order, nothing to say, everything went well. The ordered product is of quality, now let's see how it performs in use.
The only issue in the process is the delivery by COLISSIMO. Still as catastrophic, like this company. I was almost lucky to have received my package. This is certainly the only point that will make me hesitate to order from Traclet in the future unfortunately. Unless another option allows for home delivery...
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The only issue in the process is the delivery by COLISSIMO. Still as catastrophic, like this company. I was almost lucky to have received my package. This is certainly the only point that will make me hesitate to order from Traclet in the future unfortunately. Unless another option allows for home delivery...
Response from Chapellerie Traclet
Hello
thank you for your message.
Yes we also offer delivery to your home with or without signature.
best regards
Traclet
thank you for your message.
Yes we also offer delivery to your home with or without signature.
best regards
Traclet
A
Rating: 1 out of 5
To be tested for a few months before being able to respond
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Response from Chapellerie Traclet
Hello
thank you for your message.
But can you indicate to us the reasons for this negative rating of 1/5.
The products do not satisfy you?
Such a rating is difficult to understand.
Best regards
Traclet
thank you for your message.
But can you indicate to us the reasons for this negative rating of 1/5.
The products do not satisfy you?
Such a rating is difficult to understand.
Best regards
Traclet
A
Rating: 4 out of 5
complete satisfaction.
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A
Rating: 4 out of 5
Site meets my expectations
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A
Rating: 3 out of 5
Hat damaged on one side
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A
Rating: 4 out of 5
Products conform and fast delivery 8
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A
Rating: 4 out of 5
Very good, but lacking information on the specifications of the leather belts (king size in one size).
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A
Rating: 3 out of 5
Funny management of relationships!
Pay and learn that the product is not available!
Finally delivered a few days later without any information.
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Pay and learn that the product is not available!
Finally delivered a few days later without any information.
A
Rating: 1 out of 5
not great
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Response from Chapellerie Traclet
Hello thank you for your message.
We are sorry for the delay but we have had supply delays.
We hope that the caps give you satisfaction.
Best regards
Traclet
We are sorry for the delay but we have had supply delays.
We hope that the caps give you satisfaction.
Best regards
Traclet
A
Rating: 2 out of 5
The French colonial helmet in large size is much smaller than expected. I bought this colonial helmet which is described as adjustable for sizes 60-64. My head measures 61.5 cm, but even in its widest position, it is too tight for me. To end on a positive note: the hat was delivered quickly.
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Response from Chapellerie Traclet
Hello, for this model, normally the indicated size is BH and fits well for sizes 60-64 cm. What is the size indicated inside? Remaining at your disposal. Best regards, Traclet Sebastien
A
Rating: 4 out of 5
delivery made as planned
satisfied with the ordered item
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satisfied with the ordered item
A
Rating: 1 out of 5
Your company is a disgrace to French craftsmanship.
In addition to a box that is too small which deformed the hat, you should have thought not to leave the MADE IN CHINA label stuck inside.
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In addition to a box that is too small which deformed the hat, you should have thought not to leave the MADE IN CHINA label stuck inside.
Response from Chapellerie Traclet
Hello
Please excuse us, but if you received a hat made in China, it means you did not receive the correct hat because this hat reference 7905 is indeed made in France.
Thank you for sending us a photo at [email protected]
so we can proceed with sending the correct hat.
Remaining at your disposal
Best regards
Traclet Sebastien
Please excuse us, but if you received a hat made in China, it means you did not receive the correct hat because this hat reference 7905 is indeed made in France.
Thank you for sending us a photo at [email protected]
so we can proceed with sending the correct hat.
Remaining at your disposal
Best regards
Traclet Sebastien
A
Rating: 3 out of 5
Super fast shipping but the hat received did not have the ribbon seen in the photo on the site and is a bit larger than announced
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A
Rating: 4 out of 5
good
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