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Rating: 4 out of 5
No review
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 1, 2, 3 and 4 stars
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Rating: 4 out of 5
Nothing to say
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Rating: 4 out of 5
Nothing to report, all good.
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Rating: 1 out of 5
Scam, received a sailor's cap but without the Corsican head emblem, which is what I ordered. Cap with Corsican head, so dissatisfied.
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Response from Chapellerie Traclet
Hello
We received an email on Friday at 4:40 PM and we responded the same day asking you to send a photo of the received model so we can take the necessary steps to change it for you.
Our email is [email protected]
Remaining at your disposal at 04 77 71 40 58
Best regards
Traclet Sebastien
We received an email on Friday at 4:40 PM and we responded the same day asking you to send a photo of the received model so we can take the necessary steps to change it for you.
Our email is [email protected]
Remaining at your disposal at 04 77 71 40 58
Best regards
Traclet Sebastien
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Rating: 3 out of 5
I am often blocked by cookies and I had difficulties displaying my cart before payment.
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Rating: 3 out of 5
the color rendering on the site is sometimes misleading compared to reality
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Rating: 4 out of 5
Hello, the beret is good but it lacks leather like the real Basque berets, that's the only flaw I find. I found my beret, I keep this one in case I lose the other. I wanted a chasseur alpin beret because they are large and that's what I like about a beret.
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Rating: 2 out of 5
The order tracking is non-existent.
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Response from Chapellerie Traclet
Hello, thank you for your message. Please let us know the missing information for tracking. Indeed, here is the tracking of our various messages indicating the tracking of your order until its shipment. More than 4 messages have been sent ranging from payment confirmation, delays to shipping with the Colissimo tracking (see below). Remaining at your disposal to understand the shortcomings in tracking. Best regards, Traclet Sebastien. Shipped, Shipped, Armada Levell, 25/05/2022 18:00:47, Waiting for restocking, 25/05/2022 18:00:46, Waiting for restocking, 11/05/2022 18:55:07, Payment accepted, 11/05/2022 18:55:07
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Rating: 4 out of 5
Waiting for the rest of the order!!
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Rating: 4 out of 5
Simple order and good delivery responsiveness.
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Rating: 1 out of 5
BAD SERVICE - I STILL HAVEN'T RECEIVED ANYTHING WITHOUT THE SLIGHTEST EXPLANATION - NO ONE ANSWERS THE PHONE - I AM WONDERING IF THIS SITE IS SERIOUS
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Response from Chapellerie Traclet
Hello
Your order number 263994 placed on 24/05-22 at 7:29 PM was shipped on 25/05/22, the next day by Tnt.
The tracking information was sent by email on 25/05/22 at 11:31 AM
We are reachable at 0477714058 from 9 AM to 12 PM and from 2 PM to 5 PM as well as by email.
In case you have not received the tracking and the package, we are also reachable by email.
A complaint with Tnt was made this morning.
Remaining at your disposal
Best regards
Traclet Sebastien
Your order number 263994 placed on 24/05-22 at 7:29 PM was shipped on 25/05/22, the next day by Tnt.
The tracking information was sent by email on 25/05/22 at 11:31 AM
We are reachable at 0477714058 from 9 AM to 12 PM and from 2 PM to 5 PM as well as by email.
In case you have not received the tracking and the package, we are also reachable by email.
A complaint with Tnt was made this morning.
Remaining at your disposal
Best regards
Traclet Sebastien
A
Rating: 4 out of 5
No problem, everything went well.
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Rating: 3 out of 5
This is the first time I am unhappy with your site and the way the order was handled, and on top of that, I was told that the hat would be sent to me by TNT, which was not the case, and today, May 29, I still do not have it, and I am going in for surgery for a cancerous tumor on Wednesday, so after that, I will no longer need it because for 4 to 6 months I will have my head bandaged! Very disappointed!!!
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Rating: 1 out of 5
I bought an umbrella for 170 euros and there is glue sticking out of the handle, for the price it is a shame to sell a product at this price if the quality is worse than made in China with glue oozing out.
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Response from Chapellerie Traclet
Hello
Please excuse us for this issue; thank you for sending us a photo of the problem and we will check with the supplier to replace the umbrella.
Our email [email protected]
Remaining at your disposal
Best regards
Traclet Sebastien
Please excuse us for this issue; thank you for sending us a photo of the problem and we will check with the supplier to replace the umbrella.
Our email [email protected]
Remaining at your disposal
Best regards
Traclet Sebastien
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Rating: 4 out of 5
Well received, good quality but too big so I will return it, too bad.
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Rating: 4 out of 5
The product was well packaged. Small downside, too big for my mailbox.
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Rating: 3 out of 5
Recurring identification problem.
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Rating: 4 out of 5
No opinion
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Rating: 4 out of 5
Satisfied, very light cap
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Rating: 4 out of 5
I found the site while looking for a way to shrink a too big straw hat. I was looking for an easy way since I'm not skilled in sewing.
This system is very practical and quick to execute.
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This system is very practical and quick to execute.
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Rating: 2 out of 5
Upon taking it out of the padded envelope, the product looks more like a cloth for cleaning the car than a hat to wear on the head... does not correspond to the representation on the Traclet site... at 45 euros, it's expensive.
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Response from Chapellerie Traclet
Hello, as shown in the photos of the bucket hat, the bucket is not a stretched fabric but more flexible since this bucket is not a hat that holds like the organic bucket reference 11530. https://www.chapellerie-traclet.com/fr/bob-chapeau-bucket-hat/11530-bob-organic-anti-uv.html. Remaining at your disposal to find a headgear that suits you better. Best regards, Traclet Sebastien
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Rating: 2 out of 5
the color of the cap does not match the color in the photo
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Response from Chapellerie Traclet
hello
what is the color you received?
the cap is in beige color, this photo is the one proposed by our supplier.
If this one does not suit, please indicate the color or shade you see so we can see if we can make the corrections to the army beige cap at 10 euros.
remaining at your disposal
sincerely
Traclet sebastien
what is the color you received?
the cap is in beige color, this photo is the one proposed by our supplier.
If this one does not suit, please indicate the color or shade you see so we can see if we can make the corrections to the army beige cap at 10 euros.
remaining at your disposal
sincerely
Traclet sebastien
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Rating: 4 out of 5
Clear site, precise and user-friendly
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Rating: 4 out of 5
Everything is perfect.
The site is very easy to use. The processing and delivery are perfect!
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The site is very easy to use. The processing and delivery are perfect!
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Rating: 3 out of 5
Delivery times a bit too long compared to the announced forecasts
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Rating: 4 out of 5
The hat is superb and meets my expectations.
Fast delivery and effective packaging.
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Fast delivery and effective packaging.
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Rating: 3 out of 5
Navigation not easy via mobile (not tested on PC)
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Rating: 4 out of 5
The site is not very intuitive.
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Rating: 4 out of 5
The products are perfect!!!
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Rating: 4 out of 5
Perfect, easy to access.
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Rating: 4 out of 5
The product corresponds well to the website.
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Rating: 4 out of 5
See below
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Rating: 4 out of 5
Very good
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Rating: 2 out of 5
Too long delivery wait
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Response from Chapellerie Traclet
Hello
Please excuse us for this delay, our manufacturer has had delays in the supply of raw materials which has caused delays in the delivery of our summer items.
We hope the hat meets your satisfaction
Sincerely
Traclet Sebastien
Please excuse us for this delay, our manufacturer has had delays in the supply of raw materials which has caused delays in the delivery of our summer items.
We hope the hat meets your satisfaction
Sincerely
Traclet Sebastien
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Rating: 4 out of 5
Nothing to report, items received conform to those proposed in their catalog.
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Rating: 4 out of 5
Very good
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Rating: 3 out of 5
Payment by card has never been possible due to session expired issues with the credit agricultural despite validation in my banking app
Had to go through PayPal
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Had to go through PayPal
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Rating: 4 out of 5
Reliable and fast site
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Rating: 4 out of 5
Conform!!
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Rating: 4 out of 5
Product conforms to the order
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