Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Excellent product made in France, too bad it's only available in one color.
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Response from Chapellerie Traclet
Hello Vincent,
We sincerely thank you for your positive feedback on our product and for your appreciation of French craftsmanship. We understand your desire for more color choices and take note of your suggestion. Your satisfaction is our priority and we hope to see you again soon on our site to discover our upcoming new products.
Best regards,
The Chapellerie Traclet team.
B
Bernard P.
Rating: 4 out of 5
following a purchase from 04/03/2026
Very satisfied with this purchase
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Response from Chapellerie Traclet
We warmly thank you for your positive feedback, Mr. Bernard. We are delighted to learn that you are very satisfied with your purchase on our site "Chapellerie Traclet". Please do not hesitate to reach out to us for any questions or future needs, we will always be at your service.
S
Sylvain R.
Rating: 1 out of 5
following a purchase from 05/03/2026
Not the ordered size, and after telling me: return of the correct size this week: I am still waiting...
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Response from Chapellerie Traclet
Hello
please excuse us.
We had forgotten to send you the tracking of your shipment and the package was returned to us this morning.
The package is leaving today under tracking colissimo 9M01126602604
It should arrive Wednesday or Thursday at the pickup point.
Best regards
Traclet
E
Eric M.
Rating: 1 out of 5
following a purchase from 01/03/2026
I have never been delivered
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Response from Chapellerie Traclet
Hello Eric,
Thank you for taking the time to share your opinion.
Your package has been waiting for you since March 5 at the relay point you chose during your order
https://www.laposte.fr/outils/suivre-vos-envois?code=9M01102299989
Best regards,
The Chapellerie Traclet team
A
Alain H.
Rating: 3 out of 5
following a purchase from 20/01/2026
no intermediate information on the delivery delay
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Response from Chapellerie Traclet
Dear Alain,
Thank you for taking the time to share your feedback. We are sorry to hear that you experienced a delivery delay and that you did not receive any interim information regarding this matter. Your feedback is essential to us, and we will work to improve our communication to avoid this type of situation in the future. Please do not hesitate to contact us directly if you have any other questions or concerns.
Sincerely,
The Chapellerie Traclet Team
A
Alain B.
Rating: 1 out of 5
following a purchase from 02/03/2026
I am disappointed.
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Response from Chapellerie Traclet
Hello Alain,
Thank you for taking the time to share your review. We are sincerely sorry to learn that your experience did not meet your expectations. Your satisfaction is our priority and we would like to understand what may have disappointed you in order to improve our services. Please feel free to contact us directly to discuss this.
Best regards,
The Chapellerie Traclet team
M
Mahamoud B.
Rating: 2 out of 5
following a purchase from 11/02/2026
Delivery times are very long
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Response from Chapellerie Traclet
Hello Mahamoud,
Thank you for taking the time to share your opinion. We fully understand your frustration regarding the delivery times. Please know that we are doing everything possible to improve this point and ensure our customers have an optimal experience. Your satisfaction is our priority and we hope to provide you with a service that meets your expectations during your next order.
Best regards,
The Chapellerie Traclet team.
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Evelyne L.
Rating: 3 out of 5
following a purchase from 11/02/2026
Satisfied with the product but delivery times excessively long without any information explaining it
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Response from Chapellerie Traclet
Madam Evelyne, we thank you for your feedback regarding your experience on our site "Chapellerie Traclet". We are pleased that you are satisfied with your product, but we are also sorry for the delivery delay and the lack of information on this subject. Please be assured that we take your comments into consideration to improve our service.
A
Alan E.
Rating: 1 out of 5
following a purchase from 20/02/2026
I had to return TWO defective hats. Now I am still waiting for a refund! Please refund immediately.
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Response from Chapellerie Traclet
Hello Alan,
We are sincerely sorry to learn about your disappointing experience with our hats. Your satisfaction is our absolute priority.
We have checked the sizes but the hats ordered in size 59 cm are indeed 59 cm and we already have a customer in the store who bought the traveller model after your return today in size 59 cm and it fits him perfectly.
What problem did you encounter?
We have taken your refund request into account and our team is doing everything possible to process this as quickly as possible. We thank you for your patience and remain at your disposal for any questions.
Best regards,
The Chapellerie Traclet team
F
Frederic L.
Rating: 4 out of 5
following a purchase from 26/02/2026
Thinner than my old one
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Response from Chapellerie Traclet
Hello Frédéric,
Thank you very much for your review and your 4/5 rating. We are delighted that you chose our site, even though we take your comment about the thickness of our product into account. Your feedback is valuable and helps us improve our offer. Please do not hesitate to contact us if you have any questions or need advice for another model.
Best regards,
The Traclet Hat Shop team
G
Gilles C.
Rating: 2 out of 5
following a purchase from 11/02/2026
The delivery time was not respected. I received no information from the merchant to inform or reassure me. However, I like the product...
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Response from Chapellerie Traclet
Hello Gilles,
Thank you for your feedback and we are sincerely sorry to learn that the delivery time was not respected. We understand the importance of proactive communication and will do our best to improve this point in the future.
In order to improve the information, please let us know in addition to the solutions implemented which are:
Highlighting the delivery time in red instead of green on the product sheet.
Then the time indicated in the order summary.
Finally, an email is sent upon ordering indicating a restocking.
We would be happy to implement other solutions to improve this.
We are glad that you like the product and remain at your disposal for any questions.
Best regards,
The Chapellerie Traclet team
L
Ludovic M.
Rating: 4 out of 5
following a purchase from 14/12/2025
One star removed for the delay in obtaining and delivery (February), even though I understood your difficulties, but it was a gift planned for Christmas. The quality of the product is, however, impeccable
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Response from Chapellerie Traclet
Dear Ludovic, we sincerely thank you for your feedback and your understanding regarding the delivery delay. We are pleased that the quality of our product met your expectations. Your satisfaction is our priority, and we will continue to work on our timelines to improve our customers' experience.
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V V.
Rating: 1 out of 5
following a purchase from 27/11/2025
More than 4 months waiting without news if we don't ask! Good quality, bad service
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Response from Chapellerie Traclet
Hello,
Thank you for taking the time to share your feedback. We are delighted that you appreciated the quality of our products. However, we sincerely regret the waiting time you experienced and the lack of communication regarding this matter. Your feedback is valuable and will help us improve our service. Please feel free to contact us directly for any questions or assistance.
Best regards,
The Chapellerie Traclet team
P
Patrick S.
Rating: 1 out of 5
following a purchase from 29/12/2025
The size of this model is one size below European standard sizes. This is not mentioned in the product description.
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Response from Chapellerie Traclet
Hello Patrick,
Thank you for taking the time to share your feedback. We are sorry to hear that the size of your model does not meet your expectations. Your feedback is valuable, and we are committed to improving the clarity of our descriptions to avoid any confusion in the future. Please feel free to contact us directly for any assistance, we are here to help you.
Best regards,
The Chapellerie Traclet team
S
Stevens D.
Rating: 4 out of 5
following a purchase from 20/01/2026
I am very happy with your products, but there was a long wait to receive my second cap.
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Response from Chapellerie Traclet
Hello Stevens,
We sincerely thank you for your positive feedback on our products. We are delighted to hear that you are satisfied with your first cap. We apologize for the delivery delay of your second order and are constantly working to improve our service. We hope you will also enjoy your next cap. Please do not hesitate to contact us with any questions!
Best regards,
The Chapellerie Traclet team
V
Victor L.
Rating: 4 out of 5
following a purchase from 28/01/2026
Excellent product. Up to the previous orders.
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Response from Chapellerie Traclet
Hello Victor,
Thank you very much for your positive feedback! We are delighted to learn that our product met your expectations, just like in your previous orders. Your satisfaction is our priority. We look forward to serving you again!
Best regards,
The Chapellerie Traclet team
M
Mehdi C.
Rating: 1 out of 5
following a purchase from 15/02/2026
I made a request to exchange. I paid the fees, but I received nothing. I contacted support but got no response
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Response from Chapellerie Traclet
Hello Mehdi,
We are sorry to hear about your disappointing experience and understand your frustration. Your satisfaction is our priority, and we are committed to resolving this situation as quickly as possible. We will review your exchange request and contact you shortly to provide a solution. Thank you for your patience and understanding.
Hello
We have indeed responded to your message
Mehdi Choukri ([email protected])
at Customer service
2 validated order(s) for a total amount of 31.99 €
Customer since: 15/02/2026
- 17/02/2026 - 16:41
I have ordered an article, paid for everything. But somehow it says it is waiting for restock without a date.
Sébastien
Hanae TRACLET - 17/02/2026 - 18:32
Dear ,
Your order will send 19/02/26
Regards,
Traclet
Best regards
Tracletr
Best regards,
The Traclet Hat Team
C
Camille C.
Rating: 1 out of 5
following a purchase from 13/02/2026
Announced delay 48/72h and received more than a week later (because I contacted you)
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Response from Chapellerie Traclet
Hello Camille,
Thank you for your feedback. We apologize for this unexpected delay and understand your frustration. Your satisfaction is important to us and we will take the necessary measures to improve our service. We hope that the shipment by chronopost at our expense was able to meet the timely delivery and that the cap gives you complete satisfaction.
Best regards,
The Chapellerie Traclet team
G
Gilles D.
Rating: 2 out of 5
following a purchase from 03/02/2026
I would have liked a docker without a back attachment. The product presentation was not clear on this point
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Response from Chapellerie Traclet
Hello Gilles,
Thank you for your feedback. We are sorry to hear that the docker presentation was not clear. Your opinion is valuable and we will work on improving the description of our products. Please feel free to contact us with any questions before purchase if you need, we will be happy to help you.
Finally, it is also possible to exchange it for another model.
Best regards,
The Chapellerie Traclet team.
L
Laurent C.
Rating: 4 out of 5
following a purchase from 14/02/2026
GOOD
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Response from Chapellerie Traclet
Hello Laurent,
Thank you very much for your positive feedback and your rating of 4/5! We are delighted that you enjoyed your experience on our site "Chapellerie Traclet". Please do not hesitate to get back to us if you have any suggestions to further improve our services.
Best regards,
The Chapellerie Traclet team
B
Belen M.
Rating: 4 out of 5
following a purchase from 14/02/2026
Good quality order
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Response from Chapellerie Traclet
We sincerely thank you for your positive feedback regarding the quality of your order on our site "Chapellerie Traclet". Your satisfaction is our priority, and we are delighted that our products met your expectations. Do not hesitate to come back to us for your future purchases, we would be happy to serve you again.
M
Michèle L.
Rating: 1 out of 5
following a purchase from 17/02/2026
Perfect quality and fast delivery I am very satisfied
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Response from Chapellerie Traclet
Hello Michèle,
Thank you very much for your positive feedback!
The number of stars is normally 5 stars if you are very satisfied and not 1 star.
However, we are delighted to hear that you are satisfied with the quality of our products and the speed of delivery. Your satisfaction is our priority and your encouragement motivates us to continue offering the best. Do not hesitate to reach out to us for any questions or needs.
Best regards,
The Chapellerie Traclet team
S
Sabrina D.
Rating: 1 out of 5
following a purchase from 12/01/2026
Does not fit on the head
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Response from Chapellerie Traclet
Hello Sabrina,
Thank you for taking the time to share your experience. We are sorry to hear that your hat does not suit you. Please feel free to contact us to discuss a solution, such as an exchange or a refund. Your satisfaction is our priority.
Best regards,
The Chapellerie Traclet team
P
Pierre M.
Rating: 2 out of 5
following a purchase from 09/02/2026
Average
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Response from Chapellerie Traclet
Hello Pierre,
Thank you for taking the time to leave your feedback. We are sorry to hear that your experience with our site "Chapellerie Traclet" did not meet your expectations. Your satisfaction is our priority, and we are committed to improving our services. Please feel free to contact us directly with any questions or suggestions. We hope to provide you with a better experience during your next visit.
Best regards,
The Traclet team
J
Josette M.
Rating: 4 out of 5
following a purchase from 28/01/2026
B
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Response from Chapellerie Traclet
Dear Josette,
Thank you for your feedback and for the rating of 4/5 that you gave to our site "Chapellerie Traclet". Your feedback means a lot to us, and we would be happy to know how we could improve your experience. Please feel free to share your suggestions with us.
Best regards,
The Chapellerie Traclet team
J
Jean Claude D.
Rating: 4 out of 5
following a purchase from 03/02/2026
Item conforms to what I hoped for
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Response from Chapellerie Traclet
Hello Jean Claude,
We sincerely thank you for your positive feedback regarding your order on our site "Chapellerie Traclet". We are delighted to learn that the item met your expectations. Your satisfaction is our priority. Do not hesitate to come back to us for your future purchases, we will be happy to welcome you again.
Best regards,
The Chapellerie Traclet team
J
Jeanpierre S.
Rating: 4 out of 5
following a purchase from 03/02/2026
I wonder if this is a genuine Stetson made in China?
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Response from Chapellerie Traclet
Hello Jean-Pierre,
Thank you for your feedback and your rating of 4/5. We understand your questions regarding the origin of our products. At Chapellerie Traclet, we strive to offer quality items, and we verify the source of each product. Please feel free to contact us for more information about our hats.
Stetson, like all brands, also makes some products in China.
We remain at your disposal.
Best regards,
The Chapellerie Traclet team
R
Rade S.
Rating: 2 out of 5
following a purchase from 12/11/2025
It would have been 5 stars for the excellent cap, but waiting 2.5 months for delivery is totally unacceptable and disappointing.
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Response from Chapellerie Traclet
Hello Rade,
Thank you for taking the time to share your feedback. We are delighted to hear that you appreciate the quality of our hat. However, we understand your frustration regarding the delivery time and we apologize for this experience. Your feedback is valuable and helps us improve our services.
We hope to count you among our customers again and provide you with a better experience in the future.
Best regards,
The Chapellerie Traclet team
M
Maxime B.
Rating: 4 out of 5
following a purchase from 08/02/2026
I am really very happy with the hat I received. It perfectly meets my expectations and the quality is there. The hat was very well packaged, carefully protected, which shows real seriousness in the shipping. The customer service is also very fast and responsive, which is really appreciated. I recommend without hesitation!
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Response from Chapellerie Traclet
Hello Maxime,
We sincerely thank you for your positive review of our site "Chapellerie Traclet". We are delighted to learn that the hat met your expectations and that you appreciated the quality as well as the attention given to the packaging. Your mention of our customer service particularly touches us and encourages us to continue providing quality service. We hope to see you again soon.
D
Didier G.
Rating: 4 out of 5
following a purchase from 04/02/2026
Disappointed with the bucket hat.
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Response from Chapellerie Traclet
Hello Didier,
Thank you for taking the time to share your feedback on our site. We are sorry to hear that the hat did not meet your expectations. Your satisfaction is our priority, and we would be happy to know more about the reasons for your disappointment in order to improve. Please do not hesitate to contact us so that we can assist you in the best way possible.
Best regards,
The Chapellerie Traclet team
G
Gérard G.
Rating: 2 out of 5
following a purchase from 04/02/2026
Hello, I have not yet received the cap I ordered. I do not know if I will receive it.
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Response from Chapellerie Traclet
Hello Gérard,
Thank you for your feedback and we are sorry to hear that you have not yet received your cap. Your satisfaction is our priority.
According to the tracking, the package was picked up on February 16th
https://www.laposte.fr/outils/suivre-vos-envois?code=9H00364894338
Thank you for your patience!
Best regards,
The Chapellerie Traclet team
D
Dominique P.
Rating: 2 out of 5
following a purchase from 02/01/2026
the quality of the products is good overall, but the proposed deadlines are not respected and you have to claim by email to get information about the delivery, it's regrettable
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Michael P.
Rating: 4 out of 5
following a purchase from 02/02/2026
Compliant and return of an item ok (size issue)
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Angélique D.
Rating: 4 out of 5
following a purchase from 02/02/2026
Well received
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Alain A.
Rating: 4 out of 5
following a purchase from 20/01/2026
Well-made hat, just missing a chin strap
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Henry B.
Rating: 4 out of 5
following a purchase from 01/02/2026
A long-time customer... There must be a good reason
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Joël T.
Rating: 3 out of 5
following a purchase from 31/01/2026
Hello, the size is a bit tight even though I noted my head circumference well. By forcing a bit the seam of the inner leather it loosened. I find the thickness of the beret too thin. Best regards
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Didier P.
Rating: 4 out of 5
following a purchase from 30/01/2026
The order arrived quickly, the Pakols are of beautiful quality. And finally, you have a nice online catalog.
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Sandrine T.
Rating: 4 out of 5
following a purchase from 28/01/2026
A lot of pages to look at to make a choice, I didn't find the filter very practical
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Yves E.
Rating: 4 out of 5
following a purchase from 18/12/2025
Of course the quality of the hat, the dimensions, the website interface (ease of sorting), the email response to the customer. However, the indicated delay should be correct (2/3 weeks announced, actual 6 weeks)
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