Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
hello
can you tell us the reasons for this rating of 2 out of 5 for this Stetson hat with a 50% discount?
remaining at your disposal
sincerely
Traclet sebastien
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/03/2022
A bit of a wait but it was worth it....
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/04/2022
I type 63cm in the site's search engine, but unfortunately I don't see all the caps of that size. But otherwise, I am quite satisfied!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/03/2022
Satisfied 9
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/04/2022
Fast
Well packaged.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/04/2022
Navigation a bit complicated on the site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/04/2022
-
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/04/2022
very disappointed with the product as the logo is not centered - the purchase loses its interest - I am unpleasantly disappointed
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Response from Chapellerie Traclet
Hello
We received your photo the day before yesterday and
We sent you an email with a photo to indicate that the photo you sent us was poorly placed and that the edge of the cap needs to be raised.
Remaining at your disposal
Best regards
Traclet Sebastien
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/04/2022
Difficult to read the offer at the beginning... You have to get used to the vision you have of your collections to find what you want
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/03/2022
Correct
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/04/2022
Effective. I would just criticize your site for not being able to clearly distinguish between delivery location and billing address if the names are different when placing orders. Fortunately, I was able to correct the mistake by phone.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/01/2022
Delivery time announced of 3 weeks… exceeded by 2 months!!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/04/2022
Unfortunately it was too big so we are waiting to see how it goes after we returned the order
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/04/2022
Good value for money. Size 60 a bit tight, 61 would be perfect. A size adjustment would be welcome.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/04/2022
delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/04/2022
Good.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/03/2022
Sometimes issues with the filters.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/03/2022
Despite an initial error on the delivered product, the Traclet team was very responsive to correct the issue and redeliver the correct hat.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/04/2022
I found the product a bit too expensive.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/04/2022
2 orders placed on the site, 2 orders not conforming to the product photos. A wide choice of hats certainly, but still, the product photos need to be updated. Too bad.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/02/2022
It's not really what I hoped for, the beret size is too tight
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/04/2022
Fast delivery, great!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/04/2022
Navigation on the site is quite easy but could be more relevant.
High delivery cost for a service not respected
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 31/03/2022
I am very disappointed: I bought 2 hats from you at 89 euros each (I am a long-time Traclet customer). What a surprise to find them in a hat shop for 79 euros each. You won't see me again.
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Response from Chapellerie Traclet
Hello
Yes, the price of these two Stetson Imlay Kettering hats has gone from 79 euros to 89 euros at Stetson for this year 2022; with Stetson's policy on unique prices, we are obliged to comply with the price for 2022.
Since you are a good customer, we have just sent you a proposal by email.
Please excuse us for this inconvenience independent of our policy.
Remaining at your disposal.
Best regards
Traclet Sebastien
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/03/2022
Navigating the site is quite pleasant and easy. The range of products is interesting and there is quite a bit of choice. The description of each product is clear and the origin (country of manufacture) is often indicated (Note: a nice finish regarding the Italian workshops).
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/04/2022
The quality of the ordered item is very good. The product is well finished and true to the model presented on the site. I would recommend without hesitation.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/03/2022
Practical and simple site, but the item was advertised as available when it was actually out of stock, and the delivery times were much longer than initially indicated.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/04/2022
Good quality/price
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/03/2022
Easy to navigate site.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/03/2022
Had some difficulty completing the order but eventually made payment through PayPal on & March.. Once I followed up the order requesting when it would be delivered I was informed about its dispatch and all went well. But there was some delay between placing the order (7 March) and only dispatched on 29 March.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/03/2022
I have not received the package
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Response from Chapellerie Traclet
Hello
Here is the colissimo tracking sent by email from us and also from the post office
https://www.laposte.fr/outils/suivre-vos-envois?code=6M18218264978
As indicated on the Post tracking, this information was sent by email and by text
Mon. 04/04/2022 - 08:02, EMAIL to the Recipient :
« Reminder Relay Pick-up »
Mon. 04/04/2022 - 08:00, SMS to the Recipient :
« Reminder Relay Pick-up »
Wed. 30/03/2022 - 10:12, EMAIL to the Recipient :
« Pick-up Reminder »
Tue. 29/03/2022 - 17:35, Email to the Recipient :
« Delivery + time slot »
Email opened on 29/03/2022 at 21:26
Mon. 28/03/2022 - 20:21, Email to the Recipient :
« Package taken care of »
Email opened on 29/03/2022 at 13:15
Mon. 28/03/2022 - 17:27, Email to the Recipient :
« Package deposited »
Email opened on 28/03/2022 at 19:11
The package has been at the chosen pickup point since March 30, 2022; emails and text reminders have been sent by the post office as indicated in the tracking above.
The package is waiting for you at the pickup point
Relay LES JARDINS DE BAGATELLE
85 BOULEVARD DES BELGES
44300 NANTES
Remaining at your disposal
Best regards
Traclet Sebastien
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/03/2022
The site is very good. Navigation is very easy.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/03/2022
Navigation is not very simple to find a product we've already seen.
An interface to improve for more fluidity.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/03/2022
Not delivered
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Response from Chapellerie Traclet
Hello
the package was presented twice at your home. Once on March 29 and a second time on April 1.
Then it was delivered to a relay point whose address is (email sent from us and also from the post office
https://www.laposte.fr/outils/suivre-vos-envois?code=6A23190724464
here is the relay point where the package is located April 1
La Poste TOUROUVRE
Closed - opens Tuesday at 09:00
4 PLACE DU CANADA
TOUROUVRE
61190 TOUROUVRE AU PERCHE
below is the tracking of emails from the post office
Fri. 01/04/2022 - 12:01, Email to Recipient:
« Pickup Instance »
Sent on 01/04/2022 at 12:04
Wed. 30/03/2022 - 15:35, Email to Recipient:
« Delivery failure awaiting choice »
Opened and link clicked on 30/03/2022 at 16:11
Tue. 29/03/2022 - 18:53, Email to Recipient:
« Delivery reminder + time slot »
Sent on 29/03/2022 at 18:57
Mon. 28/03/2022 - 19:48, Email to Recipient:
« Package taken in charge »
Email opened on 28/03/2022 at 20:29
Mon. 28/03/2022 - 17:22, Email to Recipient:
« Package deposited »
Sent on 28/03/2022 at 17:26
remaining at your disposal
sincerely
Traclet sebastien
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/03/2022
The product corresponds to my order. But the announced delivery time displayed (48 H) does not match reality. I had to follow up by email after 5 days for the shipment to be made.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/03/2022
See below
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/03/2022
OK, no problem
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/03/2022
Very good choice at accessible prices. Too bad shipping is not free for orders over 100 euros. Excellent quality.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/03/2022
Good, but many references unavailable depending on size, color, etc...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/01/2022
Ordered on January 27 in the smallest size possible (and yes I have a small head) so necessarily not in stock, I finally received it in mid-March. Very attentive and responsive seller, we were able to communicate via messenger (Facebook) for the follow-up of the restocking during all this waiting time. In the end, a cowhide hat, border type, straight from Australia which is just superb! Package perfectly wrapped and protected, the hat suffered no damage! Good hat shop that I recommend, you just have to be patient when ordering a small size because the standards in hats are necessarily more available than others but the site has plenty of options so you always find what you want!
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