Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 1, 2, 3 and 4 stars

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A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/01/2022
Delayed delivery..., apparently due to a restocking!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/02/2022
No problem
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/02/2022
Not satisfied, size error.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/01/2022
Good.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 07/01/2022
Extremely long delivery time (almost 2 months)
Product not compliant with my requirements.
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Response from Chapellerie Traclet
Hello
thank you for your message, for the delay, we have clearly indicated a delivery time.
What quality do you wish for?
We have several qualities of berets as well as different models.
remaining at your disposal
sincerely
Traclet sébastien
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/02/2022
This site is great. 3rd hat ordered and I am fully satisfied.
The only downside concerns the delivery of the package.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/02/2022
Navigation on the site is great but very disappointed with the product the clip buttons that supposedly allow not to have to sew buttons on the pants to wear suspenders are useless and after just two hours of installing them on a vintage jean I have already reclipped them 10 times it is clear that this is not reliable
too bad it was a nice promise but a lie
As for the suspenders they are very beautiful and more importantly made in France
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Response from Chapellerie Traclet
Hello
we have been selling these buttons for suspenders for several years and we have not had any issues.
We have taken your comments into account, we will see with our manufacturer the improvements we can make on these clips to avoid issues.
We would have appreciated a call to discuss this issue especially since we have already communicated about these clips.
remaining at your disposal.
best regards
Traclet sebastien
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/01/2022
Easy and clear site.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 16/02/2022
Hat not compliant with my order
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Response from Chapellerie Traclet
Hello
Thank you for your comment.
The non-compliance is only due to the lack of the P on the ribbon. It’s still a very severe rating especially since the P was sent by letter so that you receive it quickly.
How is it that the rating is only 1 for a single small logo when
The hat is compliant and of quality.
It would have been interesting to rate the service we provided and as requested to verify the product rating.
Remaining at your disposal
Best regards
Traclet Sébastien
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/02/2022
a bit expensive
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/02/2022
No comment.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/02/2022
Everything is OK
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/02/2022
Satisfied with my choice.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/02/2022
not detailed enough search
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/01/2022
Error in sending my order. In the end, a quite different product was sent to me because of stock issues, but of good quality and nice.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/02/2022
navigation, delivery very good
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 13/02/2022
I paid for chronopost delivery and I was not delivered on time. Huge disappointment
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Response from Chapellerie Traclet
Hello
Please excuse us for this delay beyond our control. We are waiting for a response from chronopost for the refund.
Remaining at your disposal
Sincerely
Traclet Sébastien
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/02/2022
satisfied with the product
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/02/2022
Very bad items, useless. I threw my money out the window.
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Response from Chapellerie Traclet
Hello
thank you for letting us know the issue encountered with this cap reinforcement that allows to strengthen the cap of a hat. We have been selling this product for 3.5 euros for several years and we are listening to improve it.
remaining at your disposal
sincerely
Traclet sebastien
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/02/2022
I was satisfied
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/02/2022
Very good. Fast delivery, nice packaging, very good quality product. The only regret is that the hats on the site are not presented on a real mannequin, to better visualize the size, shape, and effect.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/02/2022
Good site, good choice
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/02/2022
Good, no problems to report
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/02/2022
very good quality, fast delivery
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/01/2022
No information regarding delivery times
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/02/2022
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/12/2021
good quality headgear, fast, efficient store and open to dialogue... what more can I say??
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/01/2022
Very good thank you
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/02/2022
good and great for delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/02/2022
Good overall
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 31/01/2022
I am still waiting for the delivery !!
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Response from Chapellerie Traclet
Hello
the order was shipped on February 1, 2022 under the colissimo tracking CB619860609FR
normally a tracking was sent to you by email from the Traclet hat shop but also from the Post Office.
According to the tracking, the package was received today.
remaining at your disposal
sincerely
Traclet
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/02/2022
many items on the site, practical filtering and to be completed, careful packaging, very fast delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/01/2022
For a first connection, the site seemed clear to me and some prices attractive.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 31/01/2022
expensive for a light beanie, not very warm for a sailor's beanie
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Response from Chapellerie Traclet
hello
this beanie model is a short acrylic model made in France. We also offer the same model in wool made in France. Otherwise, we also have models in fleece, cashmere, as well as waterproof models. It is of course possible to change it if it does not suit.
Sincerely
Traclet sebastien
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 30/01/2022
Difficulty in completing the order on the site, likely to discourage the customer. Navigation difficulties
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Response from Chapellerie Traclet
hello
thank you for your comment, what issues did you encounter in finalizing the order?
Where are the issues located?
sincerely
Traclet sebastien
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/02/2022
Package found in the mailbox in good condition
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 30/01/2022
Mediocre quality item.
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Response from Chapellerie Traclet
Hello
thank you for your comment, can you tell us more about this leather hat model at 43 euros. What is the issue encountered? Otherwise, we also offer other models of better quality leather.
sincerely
Traclet sebastien
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 31/01/2022
there is no inflated plastic inside the hat to prevent it from deforming
average packaging.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/01/2022
nothing to report
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/01/2022
A bit disappointed as the ear cover is not wide enough, it resembles a turban.
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