Customer reviews of Chapellerie Traclet

9,4 /10

Based on 36 721 published reviews

5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 1, 2, 3 and 4 stars

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Acheteur Vérifié

Published on 03/02/2022 à 18h08 following a purchase from 20/12/2021

Easy to use, the site is clear

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Acheteur Vérifié

Published on 01/02/2022 à 18h30 following a purchase from 10/01/2022

perfect item but more than 15 days to be delivered while I took express delivery.

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Acheteur Vérifié

Published on 01/02/2022 à 17h45 following a purchase from 28/01/2022

Product that corresponds well to my expectations.

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Acheteur Vérifié

Published on 31/01/2022 à 18h07 following a purchase from 21/12/2021

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Response from Chapellerie Traclet Published on 01/02/2022

Hello
Why give a rating of 1/5 without explaining the reasons for this rating.
What is the problem!
Best regards
Traclet Sébastien

Acheteur Vérifié

Published on 31/01/2022 à 16h54 following a purchase from 28/01/2022

Product quality delivery speed

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Acheteur Vérifié

Published on 31/01/2022 à 13h20 following a purchase from 25/01/2022

No refund on a return when it is on sale. A shame!

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Response from Chapellerie Traclet Published on 31/01/2022

Hello
Thank you for your comment, the information that it is not possible to get a refund but a credit note is clearly indicated.
https://www.chapellerie-traclet.com/fr/content/21-demande-de-retour-chapeau
You wish:
A refund (if the item is returned within 14 days, excluding sale items)
A credit note (if the item is returned within 100 days)
An exchange (if the item is returned within 100 days)
remaining at your disposal.
Best regards
Traclet Sébastien

Acheteur Vérifié

Published on 31/01/2022 à 07h03 following a purchase from 17/01/2022

They make you believe that you can exchange or be refunded, but you need to find a way to do it through their site, which is designed so that you cannot, dishonest!!! To be avoided!!

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Response from Chapellerie Traclet Published on 31/01/2022

Hello,
We are following up on your message.
Yes, of course, here is the link on our site to make a return:
https://www.chapellerie-traclet.com/fr/content/21-demande-de-retour-chapeau
Either from the site or on plain paper.
Furthermore, having used PayPal, the shipping costs will be refunded to you by PayPal.
Remaining at your disposal.
Best regards
Chapellerie TRACLET
14 Impasse Bardin - 42300 Roanne - France
Phone: 04.77.71.40.58 FAX: 04.77.71.66.36
EMAIL: [email protected]
Website: www.chapellerie-traclet.com
VAT Intra: FR94823567631
Siret: 82356763100010

Acheteur Vérifié

Published on 30/01/2022 à 18h22 following a purchase from 15/01/2022

good

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Acheteur Vérifié

Published on 29/01/2022 à 17h56 following a purchase from 25/01/2022

Overall good, but the purchased product is largely one size above normal. I always take hats size 62 but here it must be at least 63, if not more. Too bad

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Acheteur Vérifié

Published on 29/01/2022 à 15h46 following a purchase from 26/01/2022

Of very good quality. But in two years prices have increased a lot (comparison of the same Irish cap bought in 2020 and in 2022...).

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Acheteur Vérifié

Published on 28/01/2022 à 10h48 following a purchase from 20/01/2022

Chapka/rabbit. Happy with the product. In detail, overall very good, reasonable price, more than reasonable time for production -non-standard size-, very nice product quality. Just a slight downside but related to the difficulty of size and custom fitting. A bit tight.

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Acheteur Vérifié

Published on 28/01/2022 à 09h03 following a purchase from 13/12/2021

The site is not user-friendly. The information is not clear

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Response from Chapellerie Traclet Published on 28/01/2022

hello
thank you for taking the time to give us a comment.
can you tell us more about the type of information and the issues encountered for the 9-inch basque beret?
On the site, of which here is the link to the product sheet, we clearly indicate its composition, dimensions, place of production, and manufacturing time.
What elements are you missing and what issues did you encounter in ordering it?
https://www.chapellerie-traclet.com/fr/heritage-par-laulhere/411-beret-basque-9-pouces-heritage-par-laulhere.html
remaining at your disposal
sincerely
Traclet sebastien

Acheteur Vérifié

Published on 24/01/2022 à 18h23 following a purchase from 20/12/2021

The order placed more than a month ago for delivery!!!! Cancellation request in May that was not taken into account. This is neither serious nor commercial, it will be my last order...

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Response from Chapellerie Traclet Published on 24/01/2022

Hello
Please excuse us.
For the delay, it was over a week because of the Christmas holidays and New Year's Day. We are sorry if Laulhere was unfortunately closed for holidays, which caused an additional week.
Regarding the email, we received it but the package had already been sent.
Please accept our apologies again, but we hope that the beret gives you complete satisfaction.
Remaining at your disposal.
Best regards
Traclet Sébastien

Acheteur Vérifié

Published on 24/01/2022 à 09h48 following a purchase from 19/01/2022

A LITTLE DISAPPOINTED BECAUSE I HAVE A 59 CM HEAD CIRCUMFERENCE AND I FIND IT A BIT USTE IN DEPTH

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Acheteur Vérifié

Published on 24/01/2022 à 09h25 following a purchase from 20/01/2022

Excellent purchase (ordered three times) and very friendly customer service. But the site freezes and despite several attempts I could only complete my order by calling customer service.

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Acheteur Vérifié

Published on 24/01/2022 à 01h37 following a purchase from 22/12/2021

very good

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Acheteur Vérifié

Published on 22/01/2022 à 12h23 following a purchase from 11/01/2022

I had to rate it average because I received a different cap than the one I ordered. It is much less pretty and I don't have time to exchange it. Very disappointed for a gift I made for my husband.

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Acheteur Vérifié

Published on 22/01/2022 à 10h04 following a purchase from 17/01/2022

Too bad the sizes are from 58 to 61. My head circumference is 61 and it's a bit tight. Nevertheless, the quality-price ratio is correct

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Acheteur Vérifié

Published on 21/01/2022 à 17h40 following a purchase from 09/01/2022

Impeccable packaging, good quality product but size is large.

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Acheteur Vérifié

Published on 21/01/2022 à 11h54 following a purchase from 13/01/2022

See delivery.

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Acheteur Vérifié

Published on 21/01/2022 à 09h52 following a purchase from 06/12/2021

I had covid and was unable to pick up my package from the post office, please resend it to 2 rue Pablo Neruda Levallois Perret 92300

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Acheteur Vérifié

Published on 21/01/2022 à 07h43 following a purchase from 14/01/2022

The site is clear, easy to use and has a very large choice for all budgets and all desires

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Acheteur Vérifié

Published on 20/01/2022 à 21h00 following a purchase from 14/01/2022

I love the hat I ordered. Too bad it's a one-size-fits-all because it's slightly large. The hat matches the description and my expectations, I find it very beautiful. It looks like good quality.
Fast shipping. Careful packaging.

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Acheteur Vérifié

Published on 18/01/2022 à 15h11 following a purchase from 13/01/2022

Easy navigation. Choice and price.

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Acheteur Vérifié

Published on 18/01/2022 à 12h32 following a purchase from 11/01/2022

a choice with prices for all budgets

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Acheteur Vérifié

Published on 17/01/2022 à 08h15 following a purchase from 12/01/2022

Clear and precise traclet site... no particular remarks to make... very good order tracking as well....

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Acheteur Vérifié

Published on 16/01/2022 à 19h52 following a purchase from 03/01/2022

Easy choice online, fast delivery, satisfied with the product

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Acheteur Vérifié

Published on 16/01/2022 à 14h18 following a purchase from 10/01/2022

Beanie conforms to the visual and my expectations, two other products waiting for restocking for several months.

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Acheteur Vérifié

Published on 15/01/2022 à 14h33 following a purchase from 03/12/2021

Delivery after a month
Impossible to reach customer service despite 2 emails on their site.
I will no longer order from this site

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Response from Chapellerie Traclet Published on 15/01/2022

Hello,
Please excuse us for the one-week delay in delivery due to the Christmas holidays for manufacturing.
Regarding our customer service, we can be reached by email, to which we only received an email on 07/12/21 and we replied on the same day as evidenced by our messages below.
We hope that the cap gives you complete satisfaction and we apologize once again for this delay, which was a bit longer due to the Christmas holidays.
Remaining at your disposal.
Best regards
Traclet
Jean Marc MACE ([email protected])
To Professionals
1 order(s) validated for a total amount of 39.00 €
Customer since: 03/12/2021
- 07/12/2021 - 11:36
Hello,
I wanted to have this cap for today as a retirement gift
I will therefore no longer need this order which is now obsolete
I request my retraction of this order
Best regards
Sébastien
Hanae TRACLET - 07/12/2021 - 17:30
Hello,
We are following up on your message.
As indicated at the time of the order, the cap is available within 2-3 weeks, so it is currently in production.
Remaining at your disposal.
Best regards
Chapellerie TRACLET
14 Impasse Bardin - 42300 Roanne - France
Phone: 04.77.71.40.58 FAX: 04.77.71.66.36
EMAIL: [email protected]
Website: www.chapellerie-traclet.com
VAT Intra: FR94823567631
Siret: 82356763100010

Acheteur Vérifié

Published on 14/01/2022 à 18h12 following a purchase from 10/01/2022

Stetson cap too small and Army cap doesn't please me but fast delivery, I recommend

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Acheteur Vérifié

Published on 13/01/2022 à 23h58 following a purchase from 08/01/2022

fast

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Response from Chapellerie Traclet Published on 15/01/2022

hello
thank you for your message and your rating, but what is the issue encountered?
sincerely
Traclet

Acheteur Vérifié

Published on 13/01/2022 à 17h32 following a purchase from 08/01/2022

order delivered incomplete, waiting for the supplement

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Acheteur Vérifié

Published on 11/01/2022 à 22h17 following a purchase from 03/01/2022

Too bad there wasn't a more refined packaging, like a gift pouch.

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Acheteur Vérifié

Published on 11/01/2022 à 14h20 following a purchase from 05/01/2022

I have been waiting for three days for a response from the seller because my hat is too big and I would like to return it.

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Response from Chapellerie Traclet Published on 11/01/2022

Hello, we have already sent you three emails to your address. Thank you for returning it in its packaging with the order reference and the new size you wish or what you want upon return. Our address: Chapellerie Traclet 14 impasse bardin 42300 Roanne. Best regards, Traclet Sebastien

Acheteur Vérifié

Published on 10/01/2022 à 20h39 following a purchase from 03/01/2022

The site seems quite elegant and inspires confidence at first glance. Prices seem reasonable. French hat shop but not all products are necessarily made in France, it seems. Good adaptation to the market.
Attention to spelling mistakes.

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Acheteur Vérifié

Published on 10/01/2022 à 10h42 following a purchase from 01/01/2022

I have a size problem, I reported it 4 days ago and still have no response.

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Acheteur Vérifié

Published on 09/01/2022 à 20h46 following a purchase from 05/01/2022

Beautiful beret but the description is misleading.
- the beret does not have 10% cashmere, the inner label says "100% wool".
- the diameter is not 30 but 27 cm!
This is not the same product!

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Response from Chapellerie Traclet Published on 11/01/2022

Hello
Please excuse us if we made a model error. Please send us a photo of the model received at [email protected] with your order reference and we will take the necessary steps to change it.
Best regards
Traclet Sébastien

Acheteur Vérifié

Published on 09/01/2022 à 10h56 following a purchase from 19/12/2021

I only gave 4 stars for the photo which is not representative of the color. Indeed, the gloves appear sky blue on the site but in fact it's a strong blue and much darker in reality. Otherwise, they are very soft, the finish is neat. However, you shouldn't have big, wide hands.

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Acheteur Vérifié

Published on 07/01/2022 à 16h27 following a purchase from 04/01/2022

Fast delivery but disappointed by the quality of the beret.

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Acheteur Vérifié

Published on 07/01/2022 à 15h28 following a purchase from 30/12/2021

Excellent fast and efficient site

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