Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Ease of ordering, fast and quality delivery, too bad you have to pay for return shipping (especially when the item does not meet the expected quality) but refund is easy.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/12/2021
Very well made and practical site, too bad there are few sizes available
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/12/2021
very beautiful product
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/11/2021
The head entry is just a simple fabric ribbon and not a leather band with a pom-pom like in traditional hat-making for felt hats. I expected better finishing from Traclet (considering the price)...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/12/2021
The beige leather Trilby hat size L 58/59 is too large, I returned it by colissimo on 12/17/21. I am waiting for the same in size M 56/57 in return. However, its shape and quality suit me perfectly.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/12/2021
LACK OF PHOTOS.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/12/2021
Disappointing product in quality
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/12/2021
Navigating the site is a bit complicated to find the size of hats and caps
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 06/12/2021
Of course, all of this is correct but see the added comment.
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Response from Chapellerie Traclet
Hello, thank you for your comment but we do not have information on what is wrong. Best regards, Traclet
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/12/2021
fast site and varied products
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/12/2021
For the colors, you have to press on a dot of the chosen color without this color being written during the selection; I chose navy blue and checked twice before confirming my cart. In the end, the delivered beanie is black even though the delivery note indicates "navy". No time to return it before Christmas.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/12/2021
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/12/2021
The site is very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/11/2021
Very good, a bit long to be delivered
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/12/2021
The indicated delivery date was not respected. Fortunately, I was able to be home the next day.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/12/2021
Disappointed because most items were unavailable when I selected the desired size. And I couldn't find how to filter this size or available hats to have less to search. Otherwise, very nice hat shop.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/12/2021
Very good except at the time of payment it crashed a lot, so I ended up with 2 identical orders, but they canceled them as soon as they received my email; so everything was back in order
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 11/12/2021
Ordered the reversible Docker hat Baia in 59..received it well...but it actually corresponds to size 57...I ordered it for my son and now his mother will have to wear it!!
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Response from Chapellerie Traclet
Hello
For the Baia hat, if there is a size issue, it is certainly possible to exchange it as it also exists in size 61cm.
It is therefore possible to exchange it if it is too small in size 59cm.
Remaining at your disposal
Best regards
Traclet Sébastien
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/12/2021
I am very happy with the quality of the ordered products. Small downside: the hat was all dusty on top.... Fast and secure shipping
Fast delivery. Reactive following my mistake in the order.
Very satisfied with my purchase.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/12/2021
Out of 3 ordered items, I have to return two because they don't fit: one is not my size and the other does not suit me
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/12/2021
Order delivered quickly, product matching my expectations.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/12/2021
Delivery is not what was expected
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/12/2021
GOOD SERVICE
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/12/2021
Quality product, compliant with the description, keeps very warm ....
Negative point delay in delivery, delivery to a pickup point, while we had paid for home delivery
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/12/2021
Good site, but not very responsive, if the product you ordered is out of stock.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/12/2021
Effective responsiveness of customer service
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 06/12/2021
Still have not received my order to date
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Response from Chapellerie Traclet
Hello,
According to the tracking, the package will be delivered today
https://www.laposte.fr/outils/suivre-vos-envois?code=CB609740133FR
Best regards
Traclet Sébastien
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/12/2021
Very happy, product compliant just a pity that it wasn't in a nice box or something for Christmas gifts
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/12/2021
Compliant with my expectations
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/12/2021
Fast delivery. Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/11/2021
Good product, I order with confidence.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/12/2021
NO COMMENT
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 10/12/2021
Package not received as agreed
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Response from Chapellerie Traclet
Hello
According to the tracking colissimo 6A22547329642
the package could not be delivered today due to not being able to hand it to you in person.
An email has been sent to reschedule a delivery
remaining at your disposal.
Best regards
Traclet
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/12/2021
Item corresponding to the order, fast delivery, reactive commercial service. I recommend
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/12/2021
Pleasant site.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/12/2021
Ease of ordering. Little choice. Most products were unavailable. Too bad, the prettiest models were out of stock.
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