Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Usually satisfied. For my last order (I am a loyal customer), I am unhappy. A part of the product (but which gives all the charm to the hat) does not match the photos of the article. The response from customer service: it's the manufacturer's fault, figure it out yourself...
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Response from Chapellerie Traclet
Hello, thank you for your message, I am sorry if due to lack of time I could not respond to you Friday afternoon. I did not at any time tell you to figure it out. Today, Sunday, I will take the time to answer your question. For the cord, you need to pass the end that is too long through the part that remains around the crown. If there is a problem, we can make one to your size to satisfy you as best as possible. During this Christmas and COVID period, we are doing our best to respond as quickly as possible. Thank you for your understanding. Best regards, Traclet Sebastien
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/11/2021
First purchase at TRACLET: product conforms to the order and seems to be of good quality.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/10/2021
nothing
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/11/2021
Very good for the hat, conforms to the description and photo. A small downside on the adhesive paper that closed the package, it was completely cut and the package was opened fortunately without consequence on the content.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/11/2021
The order was a bit delayed but received and product conforms to my expectations.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/11/2021
Good quality and careful shipping. Only downside: The felt hats of Italian origin run small, to the point that an additional size would have been perfect.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/11/2021
Very rich and varied site presenting a wide choice of headgear.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/11/2021
on my last order
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/09/2021
Hello, just to inform the customer that there will be a delay in delivery on their order (order at the beginning of September with a delay of 2 to 5 weeks expected, delivery at the beginning of December)
Thank you
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/11/2021
Everything is very good :-)
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/11/2021
I am satisfied: fast shipping, simple navigation on the site, very fast delivery. However, a bit disappointed with my chapka: it is very nice but I expected a black and white chapka with light fur and I received a black and gray chapka. It is beautiful and keeps me warm but I did not expect that when opening my package. This is certainly due to the photos: the light must certainly alter the colors. Apart from that, I am delighted, the mittens are very warm and comfortable and the chapka is very soft, very warm, and comfortable! I am still happy! Next time I will look at the photos twice.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/10/2021
Very responsive.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/11/2021
I recommend.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/11/2021
practical and responsive site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/11/2021
My order arrived very quickly, I am delighted. The beret I ordered for myself is top-notch, perfect size, very happy. The others are gifts but I have no doubt they will please. Thank you.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/10/2021
I only give three solely for the delivery time. The beret is beautiful and of remarkable quality. But more than a month to be delivered is unacceptable!!! Without follow-ups on my part, I might still be waiting. I can understand a stock shortage, but not the lack of information.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/11/2021
Site with very clear navigation.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/11/2021
Hello, wide choice.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/11/2021
The site indicates delivery in 24/72h....: order placed on November 7 and shipped on November 16. Even if there is a holiday, that's a long time.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/11/2021
very well-made site, all products are there and there is a choice.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/11/2021
There is a lot of choice and for all budgets. Order received very quickly. Well packaged. Thank you.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/11/2021
Good.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/11/2021
Good navigation on the site, it's clear and good customer service, I am satisfied, thank you very much.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/11/2021
Well presented and clear.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/11/2021
Perfect.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/11/2021
Received yesterday!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/11/2021
Impeccable.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/11/2021
Product ok fits well, fast delivery.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/11/2021
Hello. When choosing the delivery method, I opted to have the 3 ordered hats delivered to my home without mandatory signature. This allowed me not to be present at the time of delivery. In the end, the choice of packaging was not suitable for a standard mailbox, and therefore could not fit inside. In the end, I had to go pick up my package at the post office. Please adapt your packaging to mailboxes, especially since three hats should fit in many mailboxes!!!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/11/2021
2 points to absolutely improve I think:
- The package arrived almost open as the craft tape used is fragile, and there was no protection against crushing the hat... really not great.
- The quality of the hat: I still spent 70 euros on this hat, and it's almost like a joke costume hat... a bit better finished, but the quality and sturdiness of the hat for this price is really below what we expect...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/11/2021
The cap fits small...
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/11/2021
I received the beret in a simple envelope folded in two. I am really disappointed, I really can't see myself giving it as a gift like that! I should have followed my first impression and bought it on Amazon, at least there, presentation matters, the beret is in a cardboard box, the minimum!
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Response from Chapellerie Traclet
Hello
The Flechet Basque beret at 15 euros is sent in a simple envelope because this model is not sold by the brand in a box.
Such a beret cannot be sent in a box that will take more packaging than the product.
We do have berets with boxes that are noted but unfortunately not this model.
We have taken your message into account and we will see if we can improve the packaging of this model.
Best regards
Traclet Sebastien.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/11/2021
The delivery is too long.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/11/2021
SPEED.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 19/11/2021
Hat too big, the size does not match my head circumference.
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Response from Chapellerie Traclet
Hello, it is of course possible to return the item for another size. Please let us know when you return it. Best regards, Traclet Sebastien
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/11/2021
Still as efficient.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/11/2021
good
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/11/2021
I RECEIVED NOTHING!
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Response from Chapellerie Traclet
Hello
Thank you for your message, as requested by email we called you to discuss the delivery issue. We have not received any response from you except for this message.
The Colissimo tracking 6m18000924424
Indicates that the package is being delivered to the pickup point.
We have just made a complaint today.
As we advised you, it is best to call the post office to get the package.
Best regards
Traclet Sebastien
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 12/11/2021
The site does not work well. After placing an order, I received a message informing me of a stock shortage, I ask about the delay, same automatic response about the stock shortage, the next day I received the package.
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Response from Chapellerie Traclet
Hello, thank you for your message. The order was placed on 12/11/21 with a product that had a delay of 2-3 weeks as indicated when choosing the size on the site. Then, the bob was shipped on 17/11/21 because we finished it in production; that is why on the day of your email, a tracking email was sent to you. Remaining at your disposal. Best regards, Traclet Sebastien
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/11/2021
Beautiful models, but unavailable for sale
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