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Rating: 4 out of 5
Delivery speed
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 1, 2, 3 and 4 stars
Reset filtersA
Rating: 4 out of 5
In my opinion, the hat is not deep enough and yet I don't think I have a sugar loaf head!!!
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A
Rating: 4 out of 5
I had made a mistake with the size, I found the return procedure to be quite appropriate.
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A
Rating: 1 out of 5
The hat arrived dirty. On a black hat, it shows.
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Response from Chapellerie Traclet
Hello
Please excuse us.
Can you send us a photo at [email protected]
We can send you a brush to clean the dust.
Remaining at your disposal
Best regards
Traclet Sebastien
Please excuse us.
Can you send us a photo at [email protected]
We can send you a brush to clean the dust.
Remaining at your disposal
Best regards
Traclet Sebastien
A
Rating: 4 out of 5
It's difficult to appreciate the difference between hats of equivalent price online
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A
Rating: 1 out of 5
To avoid
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Response from Chapellerie Traclet
Hello
Thank you for your message, we experienced a delivery delay. We hope the cap meets your satisfaction.
Best regards
Traclet
Thank you for your message, we experienced a delivery delay. We hope the cap meets your satisfaction.
Best regards
Traclet
A
Rating: 4 out of 5
Nothing to report!
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A
Rating: 4 out of 5
Out of the three night caps purchased (one was supposed to be black but was delivered white), my husband appreciates the quality of the two white ones. The third one (beige) is tighter and can serve as an outdoor cap. I am satisfied with my order although the delivery was too long.
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A
Rating: 4 out of 5
I regret that I was advised to take the widest head circumference, which means I ended up with a hat that is ultimately too big...
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A
Rating: 3 out of 5
Average because there was no information for several weeks after the order even though my account had been debited.
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A
Rating: 4 out of 5
compliant with my request
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A
Rating: 3 out of 5
Average
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A
Rating: 4 out of 5
Nice product.
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A
Rating: 1 out of 5
Package missing from the delivery point
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Response from Chapellerie Traclet
Hello
The order was indeed sent from us on time for you to be delivered the next day. Please excuse us if TNT had a delivery issue at the pickup point.
According to the tracking, the package will be delivered today.
Here is the TNT tracking 9217777522664511
https://www.tnt.fr/public/suivi_colis/recherche/visubontransport.do
Best regards
Traclet
The order was indeed sent from us on time for you to be delivered the next day. Please excuse us if TNT had a delivery issue at the pickup point.
According to the tracking, the package will be delivered today.
Here is the TNT tracking 9217777522664511
https://www.tnt.fr/public/suivi_colis/recherche/visubontransport.do
Best regards
Traclet
A
Rating: 4 out of 5
problem-free delivery
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A
Rating: 4 out of 5
good
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A
Rating: 1 out of 5
I had ordered a black hat, I received a white one and I can't manage to return it on the site.
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Response from Chapellerie Traclet
Hello
Sorry but we did not make a mistake as indicated on your invoice and the packing list, the chosen color is white. Moreover, currently, the black color is not available for this model.
So please check your invoice as the comment is not correct.
It is indeed possible to return it by following the return procedure
https://www.chapellerie-traclet.com/fr/content/21-demande-de-retour-chapeau
Best regards
Traclet Sebastien
Sorry but we did not make a mistake as indicated on your invoice and the packing list, the chosen color is white. Moreover, currently, the black color is not available for this model.
So please check your invoice as the comment is not correct.
It is indeed possible to return it by following the return procedure
https://www.chapellerie-traclet.com/fr/content/21-demande-de-retour-chapeau
Best regards
Traclet Sebastien
A
Rating: 3 out of 5
Fast shipping, merchandise return also fast....but restocking of a product is slow.
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A
Rating: 4 out of 5
Nothing to report, ordered item conforms to delivery made in 3 days
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A
Rating: 4 out of 5
Happy with the product and its delivery and adherence to the delivery deadline, I will recommend the site
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A
Rating: 4 out of 5
waiting for 2 months
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A
Rating: 3 out of 5
product too small size does not match
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A
Rating: 4 out of 5
very good navigation on the site. very clear category.
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A
Rating: 3 out of 5
Positive: fast delivery (Chronopost so paid) & hat in excellent condition
To review: the packaging of the hat (I would have preferred tissue paper and/or a small fabric protective cover)
Brush: the color is not the right one, nor the model
Translated reviews
To review: the packaging of the hat (I would have preferred tissue paper and/or a small fabric protective cover)
Brush: the color is not the right one, nor the model
A
Rating: 2 out of 5
First hike, the tip of the stick has already detached, a bit disappointed with the product...
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Response from Chapellerie Traclet
Hello, we apologize if you encountered issues. Were you able to reattach it or would you like us to intervene? Remaining at your disposal. Best regards, Traclet Sebastien
A
Rating: 4 out of 5
Hello Madam Sir, It is very unfortunate that the ear covers are not a bit larger. My ear is barely protected. Regards
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A
Rating: 4 out of 5
Very serious site, the product is compliant with the order, the aids on the site: advice for maintenance and for taking the right size are very useful especially for a first purchase.
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A
Rating: 4 out of 5
Deadline respected, compliant with the order
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A
Rating: 3 out of 5
It's a shame that the delivery time is not clearly indicated or really respected
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A
Rating: 4 out of 5
Nothing to report. Perfect!
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A
Rating: 1 out of 5
Delivery speed OK.
However, I am very disappointed with the quality of the Miki received!
Indeed, the button located on the top is defective after wearing it for a day!!!
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However, I am very disappointed with the quality of the Miki received!
Indeed, the button located on the top is defective after wearing it for a day!!!
Response from Chapellerie Traclet
Hello
Thank you for your message, please excuse us for this inconvenience.
Please send us a photo at [email protected]
Thus we will proceed to send a new Miki with a return label for the defective model.
Best regards
Traclet Sebastien.
Thank you for your message, please excuse us for this inconvenience.
Please send us a photo at [email protected]
Thus we will proceed to send a new Miki with a return label for the defective model.
Best regards
Traclet Sebastien.
A
Rating: 4 out of 5
Well received, quickly and in perfect condition.
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A
Rating: 4 out of 5
Very good but a bit small
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A
Rating: 3 out of 5
This is the second time I order via CHRONOPOST and the second time I am delivered by COLISSIMO. It was a gift for my birthday and I still haven't received it!
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A
Rating: 4 out of 5
I immediately found the product I was looking for on the website, at an affordable price (with an explanatory video as well)
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A
Rating: 4 out of 5
good
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A
Rating: 2 out of 5
Very beautiful product, however be careful if returning, it is at your expense and delivery costs are not refunded. Too bad.
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Response from Chapellerie Traclet
Hello
thank you for your message, yes the shipping costs remain at your expense for the return and we take care of the reshipment.
As indicated on our site, we have the PayPal system that covers return shipping costs, so you do not pay for the return of the products.
Best regards
Traclet Sebastien
thank you for your message, yes the shipping costs remain at your expense for the return and we take care of the reshipment.
As indicated on our site, we have the PayPal system that covers return shipping costs, so you do not pay for the return of the products.
Best regards
Traclet Sebastien
A
Rating: 4 out of 5
Everything is ok, and fast delivery
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A
Rating: 4 out of 5
good but a bit long for the order
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A
Rating: 3 out of 5
Good site, however it is impossible for me to return an item ordered by mistake...
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