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Rating: 4 out of 5
well-stocked and clear site, you can definitely find shoes that fit or rather hats that suit you.
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 1, 2, 3 and 4 stars
Reset filtersA
Rating: 3 out of 5
Hello, I am missing one item out of 4: the Cousteau Marine beanie in one size. Will you wait for a restock or will you issue a credit?
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A
Rating: 4 out of 5
very high quality hat.
only regret is the shipping time which could be explained by the manufacturing time?
overall well done.
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only regret is the shipping time which could be explained by the manufacturing time?
overall well done.
A
Rating: 4 out of 5
The gift is nice even though the ribbon is not black as in the photo but brown.
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A
Rating: 3 out of 5
Serious.
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A
Rating: 4 out of 5
The hat fits a bit small…
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A
Rating: 3 out of 5
Very good.
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A
Rating: 3 out of 5
Missing sizes especially in size 60 (always size 60). I would have bought more products if available immediately in size 60. Too bad!!!
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A
Rating: 1 out of 5
Out of stock. Waiting time +++
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Response from Chapellerie Traclet
Hello
Thank you for your comment.
The delivery time of 3/4 weeks was indeed well noted when choosing the size. This manufacturing delay is also indicated in the order summary and a third time, an email is sent to indicate this delay.
We understand that for many 3/4 weeks may seem long but unfortunately Laulhere, which is the last manufacturer of berets for the army, currently requires a delay of 3/4 weeks that we cannot reduce as they have no stock.
Thank you for your understanding.
Best regards
Traclet Sebastien
Thank you for your comment.
The delivery time of 3/4 weeks was indeed well noted when choosing the size. This manufacturing delay is also indicated in the order summary and a third time, an email is sent to indicate this delay.
We understand that for many 3/4 weeks may seem long but unfortunately Laulhere, which is the last manufacturer of berets for the army, currently requires a delay of 3/4 weeks that we cannot reduce as they have no stock.
Thank you for your understanding.
Best regards
Traclet Sebastien
A
Rating: 4 out of 5
Pure wool quality Top class...
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A
Rating: 4 out of 5
not enough size unfortunately
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A
Rating: 4 out of 5
satisfied, except for the labels stuck inside directly on the felt.
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A
Rating: 2 out of 5
When I placed the order I was supposed to be delivered in 72 hours but after 72 hours the package was not even made and even less given to the carrier. I had to pay 6 euros to have my order on time so you understand my dissatisfaction ???????
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Response from Chapellerie Traclet
Hello
please excuse us for this delivery delay, we had a problem with the bank's payment confirmation. The order was placed on August 8, 2021, and the payment confirmation was made on August 13, which is also the day the order was sent.
Please excuse us for this inconvenience.
Best regards
Traclet Sebastien
please excuse us for this delivery delay, we had a problem with the bank's payment confirmation. The order was placed on August 8, 2021, and the payment confirmation was made on August 13, which is also the day the order was sent.
Please excuse us for this inconvenience.
Best regards
Traclet Sebastien
A
Rating: 3 out of 5
Hello, the hat is in accordance with the description, too bad the ribbon is not a real knot that cannot be modified or personalized.
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A
Rating: 4 out of 5
Original product that seems to be of quality. I just didn't find a label justifying a place of production.
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A
Rating: 2 out of 5
Beautiful Bachis that did not arrive for our Digne corsi lavender contract
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Response from Chapellerie Traclet
Hello
thank you for your comment, please excuse us for this delay but the time it took us to manufacture them in the desired sizes without the text part took a bit longer than expected.
We hope that the bachis will give you complete satisfaction.
Best regards
Traclet Sebastien
thank you for your comment, please excuse us for this delay but the time it took us to manufacture them in the desired sizes without the text part took a bit longer than expected.
We hope that the bachis will give you complete satisfaction.
Best regards
Traclet Sebastien
A
Rating: 3 out of 5
Super fast delivery. However, the product was received in paper packaging that had many grease stains...
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A
Rating: 4 out of 5
Navigating the site is simple and pleasant.
The delivery was made within the announced deadlines.
The package protected the merchandise well.
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The delivery was made within the announced deadlines.
The package protected the merchandise well.
A
Rating: 2 out of 5
I am happy with the hat, but disappointed with the final invoice with the fees that customs charged me. 22.50 CHF or about 20 euros. I will not buy anything in France again.
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Response from Chapellerie Traclet
Hello
Yes, it is normal that you paid customs fees. Indeed, VAT in France is 20%, but you do not pay it since you pay the tax of your country. It is therefore normal that you pay these customs fees since VAT is not paid in France.
Remaining at your disposal
Best regards
Traclet Sebastien
Yes, it is normal that you paid customs fees. Indeed, VAT in France is 20%, but you do not pay it since you pay the tax of your country. It is therefore normal that you pay these customs fees since VAT is not paid in France.
Remaining at your disposal
Best regards
Traclet Sebastien
A
Rating: 4 out of 5
When searching for a product on the site, the application indicated a delivery time of 2 to 3 weeks depending on the size searched, and at the time of placing the order this time was reduced to 48 hours, good!
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A
Rating: 3 out of 5
Disappointed with the quality of my purchase. I have bought these hunting caps several times and they were lined. Especially for the price I paid, I expected better quality.
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A
Rating: 4 out of 5
Site where I found Biclip suspenders made in France
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A
Rating: 4 out of 5
Delivery within the announced time.
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A
Rating: 4 out of 5
Good site
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A
Rating: 4 out of 5
Everything is perfect nothing to say
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A
Rating: 4 out of 5
very good
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A
Rating: 4 out of 5
Satisfied with my purchase
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A
Rating: 3 out of 5
Hello, a bit disappointed because the white cap inside has a slightly yellowed forehead contour. Cap that has been used in my opinion on display and must have been tried on which would explain the impression of dirt, I would have preferred a cap that has not been used as a model.
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A
Rating: 3 out of 5
Hat finish not perfect for the price. The rest is perfect.
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A
Rating: 1 out of 5
Random delivery
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Response from Chapellerie Traclet
Hello
Yes, the delivery had a delay on the captain's cap.
The information was indicated when choosing the size as well as by email.
We are sorry but for the quantity ordered we only have two sizes 57 cm in stock out of three.
Thank you for your understanding
Best regards
Traclet Sebastien
Yes, the delivery had a delay on the captain's cap.
The information was indicated when choosing the size as well as by email.
We are sorry but for the quantity ordered we only have two sizes 57 cm in stock out of three.
Thank you for your understanding
Best regards
Traclet Sebastien
A
Rating: 4 out of 5
Satisfied with the product but disappointed by the delivery times.
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A
Rating: 4 out of 5
Satisfied with the delivery
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A
Rating: 4 out of 5
Good site, clear, happy to have found what I was looking for!
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A
Rating: 3 out of 5
Review the returns.
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A
Rating: 3 out of 5
Hello, I would have given more if Traclet hat shop was not too eager to cash in but to deliver first.
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A
Rating: 4 out of 5
Satisfied
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A
Rating: 4 out of 5
no other opinion
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A
Rating: 4 out of 5
Very wide choice of hats. Prices sometimes a bit high.
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A
Rating: 3 out of 5
Too bad you put glue on the belt that is on the hat if you want to remove it, it leaves nice glue marks.
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A
Rating: 3 out of 5
There is an error in the shipment.
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