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Rating: 4 out of 5
Everything is perfect.
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 1, 2, 3 and 4 stars
Reset filtersA
Rating: 4 out of 5
Well-packaged product received within the agreed timeframe
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A
Rating: 4 out of 5
I found the item I was looking for in 2' and the delivery and payment procedure was very simple
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A
Rating: 4 out of 5
I am satisfied. The delivery was punctual. I think the stock shortage must be due to COVID otherwise perfect
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A
Rating: 4 out of 5
Always beautiful hats with an interesting quality/price ratio. Lots of choices for all budgets.
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A
Rating: 4 out of 5
Beautiful product
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A
Rating: 4 out of 5
Easy and pleasant
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A
Rating: 4 out of 5
Fast, compliant, excellent delivery site to recommend
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A
Rating: 1 out of 5
Overall low-quality item
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Response from Chapellerie Traclet
Hello
We have two qualities of military berets.
If this one does not suit you, we have the military beret from laulhere which is higher quality.
It is certainly possible to change it.
Remaining at your disposal
Best regards
Traclet Sébastien
We have two qualities of military berets.
If this one does not suit you, we have the military beret from laulhere which is higher quality.
It is certainly possible to change it.
Remaining at your disposal
Best regards
Traclet Sébastien
A
Rating: 2 out of 5
Hello, the visor is all scratched.
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Response from Chapellerie Traclet
Hello, the visor has a protective film that needs to be removed. If there are scratches on the visor, please send us a photo at [email protected]. Best regards, Traclet Sebastien
A
Rating: 3 out of 5
The one-size cap being too tight, I had to return it. I regret that the return shipping costs are the responsibility of the customer. I should have inquired beforehand.
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A
Rating: 4 out of 5
very fast delivery
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A
Rating: 1 out of 5
The delivery time is very long and when you call either they answer or the person is very unpleasant
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A
Rating: 4 out of 5
Correct product, but very fine cotton that may wear out in high heat
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A
Rating: 3 out of 5
Perfect delivery and tracking. Regarding the supplier, perfect, packaging and timing perfect. Regarding the product, average quality and size matching varies depending on the model for the same brand. Best regards,
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A
Rating: 4 out of 5
Everything is perfect
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A
Rating: 4 out of 5
Very quickly delivered within the announced deadlines
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A
Rating: 4 out of 5
A good hat, a working site
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A
Rating: 1 out of 5
Hello
The indicated delay was indeed stated as 3/5 weeks for manufacturing.
For the person you called, you called the store and not the website.
The person kept you informed in addition to the various emails that were sent to you for the
Tracking of your order.
We hope that the hat meets your satisfaction.
Remaining at your disposal at 0477714058 to discuss it.
Best regards
Traclet Sébastien
Translated reviews
The indicated delay was indeed stated as 3/5 weeks for manufacturing.
For the person you called, you called the store and not the website.
The person kept you informed in addition to the various emails that were sent to you for the
Tracking of your order.
We hope that the hat meets your satisfaction.
Remaining at your disposal at 0477714058 to discuss it.
Best regards
Traclet Sébastien
Response from Chapellerie Traclet
Only 1 product out of the 2 ordered present in the package. Complaint email without response to date.
A
Rating: 4 out of 5
Nothing to report. Good respect for commitments.
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A
Rating: 1 out of 5
Order not received, no explanations... too bad
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Response from Chapellerie Traclet
Hello
We will check the colissimo tracking on Monday morning.
Remaining at your disposal
Good evening
Best regards
Traclet Sébastien
We will check the colissimo tracking on Monday morning.
Remaining at your disposal
Good evening
Best regards
Traclet Sébastien
A
Rating: 1 out of 5
Hat too big
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Response from Chapellerie Traclet
Hello
If the hat is too big, it is certainly possible to exchange it.
Please return it to our address with your order reference.
Have a good weekend
Best regards
Traclet Sébastien
If the hat is too big, it is certainly possible to exchange it.
Please return it to our address with your order reference.
Have a good weekend
Best regards
Traclet Sébastien
A
Rating: 4 out of 5
Having chosen a Colissimo without signature, I am disappointed that a simple cap was delivered in a box too large for a standard mailbox. I had to go to the post office, which I wanted to avoid.
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A
Rating: 4 out of 5
nothing to say about the site
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A
Rating: 1 out of 5
I placed an order for a Gavroche style cap, order made on 06/04/21, the site indicates delivery between 48h and 72h. To date, I have been debited for my item but have received no news or delivery. I will return to the site soon to inform future customers of the seriousness of this company which is currently not professional.
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Response from Chapellerie Traclet
Hello
The order was sent on Monday, June 7 under colissimo tracking 6m17879354882
You even received two emails from the post office that you read.
One of which indicated an incident and therefore a delay in delivery.
Normally, the post office should indicate the day it will be delivered.
Please excuse us for this inconvenience beyond our control.
A complaint has however been made
Best regards
Traclet Sébastien
The order was sent on Monday, June 7 under colissimo tracking 6m17879354882
You even received two emails from the post office that you read.
One of which indicated an incident and therefore a delay in delivery.
Normally, the post office should indicate the day it will be delivered.
Please excuse us for this inconvenience beyond our control.
A complaint has however been made
Best regards
Traclet Sébastien
A
Rating: 4 out of 5
It is a pity that you cannot modify an order as soon as it is validated. I had to make a second order due to a size error (on my part) in the first one. So I had to make a return.
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A
Rating: 4 out of 5
pleasant
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A
Rating: 3 out of 5
Color choices for each model are a bit limited, especially on the light gray tone which is a classic.
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A
Rating: 4 out of 5
Fast delivery with many choices
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A
Rating: 4 out of 5
Good
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A
Rating: 1 out of 5
Too bad there is no rating (-) 20!
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Response from Chapellerie Traclet
Hello
As indicated on the day of your order, the ordered color was in stock. You chose to change the color. This is what we did and ordered for you.
As indicated, we should receive it this week.
This product is made in Portugal as
Indicated on the product sheet.
Best regards
Traclet Sébastien
As indicated on the day of your order, the ordered color was in stock. You chose to change the color. This is what we did and ordered for you.
As indicated, we should receive it this week.
This product is made in Portugal as
Indicated on the product sheet.
Best regards
Traclet Sébastien
A
Rating: 4 out of 5
No problems. Recommended.
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A
Rating: 4 out of 5
very good choice of items for both men and women
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Rating: 4 out of 5
The quality is there, this is my fourth purchase and I am generally satisfied.
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Rating: 4 out of 5
Simple and serious site, there is a lot of choice and especially small sizes for men and women, great and of good quality. I recommend this site.
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Rating: 4 out of 5
Very wide choice of items, good quality and easy to visit site.
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Rating: 4 out of 5
Satisfactory order and delivery. Item a bit expensive nonetheless.
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Rating: 4 out of 5
I found a difference between the measurement of my head and that of the beret... it was too big.
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A
Rating: 4 out of 5
Delivery was delayed due to the Covid context, however I am satisfied with the quality of the delivered product.
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Rating: 3 out of 5
The ordering site is not simple, it is not intuitive and generates errors. If there is an error, the solution provided is not very customer-friendly compared to other online sites that do not charge for shipping twice.
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