Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Item ordered on February 14, 2021 received on April 6, 2021 after many reminders from my side.
Very disappointed with this service.
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Response from Chapellerie Traclet
Hello
Yes, our manufacturer has extended their production times since COVID, which can now go up to 12 weeks.
Please excuse us for this inconvenience.
We hope that the cap will satisfy you.
Thank you for your understanding.
Remaining at your disposal.
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/03/2021
IT'S A SHAME THAT WE CANNOT VISUALLY APPRECIATE THE QUALITY OF THE PRODUCTS ON THE SITE. THE FINISH OF ONE OF THE ORDERED ITEMS LEAVES MUCH TO BE DESIRED.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 29/03/2021
Unable to give a review: I still have not received my order!
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Response from Chapellerie Traclet
Hello
Please find below the tracking link for your order placed on March 29. It was shipped on March 29, the same day under tracking colissimo 6H12282717484
https://www.laposte.fr/outils/suivre-vos-envois?code=6H12282717484
A complaint has just been made today.
Please excuse us for this inconvenience beyond our control.
Thank you for your understanding.
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/03/2021
Delivery okay, item very average
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/03/2021
Fast delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/03/2021
I had contacted the hat shop in December for this cdé and the person I spoke to on the phone was supposed to call me back to tell me when this model would be available. Fortunately, I looked again because otherwise I would still be waiting for their call.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/03/2021
very good. Thank you
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/03/2021
Clear site, order placed on March 10 and received on March 31. Good quality hat and the right size.
Only small downside: the order history did not indicate the exact tracking of my purchase.
I recommend this very professional site.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 26/02/2021
Delivery time is way too long and no information on this subject.
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Response from Chapellerie Traclet
Hello
please excuse us for this delay longer than the attached one by 2 weeks.
We are sorry but currently with the health conditions our manufacturers are delayed.
We hope, however, that the hat gives you satisfaction.
remaining at your disposal.
best regards
Traclet
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/12/2020
Pleasant navigation. Delivery three and a half months after the order, way too long.
Item too big, the shape does not fit, so return with a request for a refund. What a disappointment!
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Response from Chapellerie Traclet
Hello,
The delay was very long because this hat is made in Australia and with the lockdown there and current transport issues; the delay was extended.
You indicate that the hat is different from the one ordered in December, please let us know the order reference as we have no order with your name or email address.
There are indeed many other Jacaru models with different crown heights.
Remaining at your disposal.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/03/2021
Good quality/price ratio, fast delivery, impeccable!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/03/2021
Very large selection of hats, but I gave 4/5 because the packaging box was far too large for 2 small bucket hats.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/03/2021
48 H delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/03/2021
no comment
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/01/2021
delays way too long
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/03/2021
Navigation is not always easy to find a hat, fortunately there is the possibility to review the hats that have been previously spotted. The return is not always relevant.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/03/2021
I received a message about a delivery in progress and a product out of stock, which one is correct?
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/03/2021
It's not as pretty as in the photo
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/03/2021
I regret the absence of UV protection
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/03/2021
serious site, fast delivery
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 22/03/2021
Everything is fine, but on the return part of a package, we cannot directly print the return slip
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Response from Chapellerie Traclet
Hello
Thank you for your message.
The note is harsh while the return is simple because you can make the request directly on the website from your account.
What solution do you propose?
Remaining at your service
Best regards
Traclet
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/03/2021
Thank you very much
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/03/2021
well received
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/02/2021
No deadline has been given to me.
However, the payment works very well!
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Response from Chapellerie Traclet
Hello
The delivery time was indeed noted in red on the product sheet of the Tilley hat https://www.chapellerie-traclet.com/fr/chapeau-tilley-coton/2293-chapeau-t5mo-organic-airflo-olive-tilley-.html#/7-taille-56_cm/53-couleur-olive
It was also indicated in the order summary and sent by email.
Normally, we also indicated it during your call.
Remaining at your disposal.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/03/2021
Nothing to report, product meets my expectations
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/03/2021
package received quickly although warned of a longer delivery time
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/03/2021
correct navigation on the site
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/03/2021
The paid return limits my potential purchases
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/03/2021
Fast and top product
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/03/2021
Satisfied with the received hat....packaged in cardboard with foam protection. Compliant with the order.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/03/2021
The site is easy to consult. Good description of the products. I would have liked to see more photos of hats worn. The video for measuring head circumference is well done, but does not draw attention to the ears: should the tape measure be placed on the ears or above? This made me choose a size that is a bit too tight and I have to be careful to position my hat well if I don't want it to be too tight!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/03/2021
The hat I ordered was not available at the time of my order but I only found out after I had validated and paid. Then no news at all. I had to send an email to request the cancellation of my order for it to, coincidentally, be shipped the same day????
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/03/2021
When ordering, I asked a question about the item and the answer was not precise enough, the answer was discovered after delivery on the item itself.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/02/2021
Product quality at the appointment
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/03/2021
Order by phone. Received in perfect condition and even ahead of time.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/03/2021
I waited for the beige model for weeks. Impossible to order. The site does not work.
Finally ordered the khaki model. Alas.
Delivery took a week after several announcements from the post office that it would arrive the next day which was not the case
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/03/2021
Excellent article, reasonable price and delivery without problems
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/03/2021
the delivery person did not have a mask
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 16/03/2021
I only received 1 item out of 2 without explanation, without a letter. I called, the lady told me there was an error with the stock of the 2nd item but it had been ordered. But in my account, nothing proves that I am missing an item. I would like to receive an email confirming that an item is awaiting delivery.
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Response from Chapellerie Traclet
Hello
please excuse us for this delivery delay.
As indicated by phone, we confirm that the authentic Laulh re beret in greige color is missing from the delivery.
It is awaiting delivery from Laulh re.
As soon as it arrives, we will send it to you.
Please excuse us for this inconvenience.
remaining at your disposal.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/03/2021
The site is quite user-friendly, no problem receiving the package, items received as I ordered so satisfied
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