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Rating: 4 out of 5
VERY PRACTICAL SITE - ultra fast shipping
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 1, 2, 3 and 4 stars
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Rating: 4 out of 5
Fast and compliant delivery. Good
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A
Rating: 3 out of 5
Quality beanie but fine wool. I am disappointed.
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A
Rating: 4 out of 5
Size problem, my first order I ordered size 58, it's too big, this time I ordered size 57, it's too small, so return with exchange at each delivery with costs at my expense. However, Traclet is very responsive to returns and exchanges, there are no issues with exchanges.
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A
Rating: 4 out of 5
Good
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A
Rating: 2 out of 5
for the delivery great but the cap leaves much to be desired
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Response from Chapellerie Traclet
Hello
What is the problem with the cap?
We have several qualities of caps in this model ranging from 29 euros to 70 euros.
It is possible to change it if it does not suit you.
Best regards
Traclet
What is the problem with the cap?
We have several qualities of caps in this model ranging from 29 euros to 70 euros.
It is possible to change it if it does not suit you.
Best regards
Traclet
A
Rating: 4 out of 5
fast delivery as well as the refund
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A
Rating: 4 out of 5
Good site
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A
Rating: 4 out of 5
No particular criticism
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A
Rating: 3 out of 5
Incorrect size information. Cap too small.
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A
Rating: 1 out of 5
lamentable at all levels the boxes arrived open and damaged the lost package the company Traclet never called me back after being engaged
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Response from Chapellerie Traclet
Hello
We have made the necessary claims to the post office.
You even received an alert from the post office stating that we have taken the follow-up steps.
Like all packages, if this one is open, it must be refused.
In the case where the packages have been opened, please send us photos so we can take the necessary steps with the post office.
We had indicated that we were taking the necessary steps with the post office but not to call you by phone.
Thank you for your understanding.
Best regards
Traclet
We have made the necessary claims to the post office.
You even received an alert from the post office stating that we have taken the follow-up steps.
Like all packages, if this one is open, it must be refused.
In the case where the packages have been opened, please send us photos so we can take the necessary steps with the post office.
We had indicated that we were taking the necessary steps with the post office but not to call you by phone.
Thank you for your understanding.
Best regards
Traclet
A
Rating: 4 out of 5
very correct site
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A
Rating: 4 out of 5
very good quality product, price identical to the price practiced by the manufacturer, namely Laulhère
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A
Rating: 4 out of 5
Produces very good qualities, very satisfied despite a slightly long delivery time due to restocking. Thank you...
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A
Rating: 4 out of 5
Hat exactly as seen, as desired
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A
Rating: 4 out of 5
The 4 * recognize the quality of the products, but the delivery time is too long and the characteristics of the products are not clearly displayed on your site.
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A
Rating: 4 out of 5
No comment
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A
Rating: 4 out of 5
Fast delivery, well-packaged product, nice quality
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A
Rating: 4 out of 5
Well, good navigation, fast delivery, warm hat, satisfied.
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A
Rating: 4 out of 5
I found the right model but you have to look closely at the shapes, it's not always obvious without trying.
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A
Rating: 4 out of 5
Very happy with the site. Fast delivery and super product.
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A
Rating: 4 out of 5
Wide choice, acceptable prices and very efficient service.
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A
Rating: 4 out of 5
Many varied models to make our choice.
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A
Rating: 3 out of 5
It should be clearer about delivery times when ordering.
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A
Rating: 4 out of 5
Very good product, thank you very much.
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A
Rating: 4 out of 5
Nothing negative to report on the site which is easy to navigate.
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A
Rating: 4 out of 5
Good
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A
Rating: 1 out of 5
Very bad: I ordered a hat from the brand Jacaru but received a hat from the brand Aussie Apparel.
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Response from Chapellerie Traclet
Hello
Yes, we made a mistake in the brand category but the hat received is indeed as shown in the photo as well as the complete description.
Only the brand is different, the quality of the product has nothing to do with the brand.
Thank you for your understanding.
Best regards
Traclet
Yes, we made a mistake in the brand category but the hat received is indeed as shown in the photo as well as the complete description.
Only the brand is different, the quality of the product has nothing to do with the brand.
Thank you for your understanding.
Best regards
Traclet
A
Rating: 4 out of 5
Good, no problem
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A
Rating: 4 out of 5
Fast order and shipping.
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A
Rating: 4 out of 5
Good
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A
Rating: 1 out of 5
I am not satisfied, the product sent was not the right one and little explanation for making the return and a photo to print for the return slip, it's a bit mediocre and not very professional
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Response from Chapellerie Traclet
Hello
Please excuse us for this error.
We have sent you a return slip by email and normally beforehand the link on our site to make a return which is at the top of each page (return form)
Best regards
Traclet
Please excuse us for this error.
We have sent you a return slip by email and normally beforehand the link on our site to make a return which is at the top of each page (return form)
Best regards
Traclet
A
Rating: 3 out of 5
No navigation issues on the site. Delivery made as indicated. The appearance of the product was not at all in line with the model presented. Too wide. Product returned to the hat shop Traclet. Today, waiting for a refund.
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Response from Chapellerie Traclet
Hello, what shape did you want? Indeed, the Irish shape is like any Irish cap, it is quite wide; the photos on the site clearly show its ample shape on the sides. If you want a less wide shape, there are either the Brooklyn shapes or the Belfast shapes. Best regards, Traclet.
A
Rating: 4 out of 5
Good presentation of the items.
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A
Rating: 4 out of 5
Delivery timing, packaging: excellent
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A
Rating: 4 out of 5
Fast and compliant, well done
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A
Rating: 2 out of 5
-email not received before delivery.
-delay in delivery.
-order at 190 euros and not a single gift in my package (hat care). disappointed and I would even say very disappointed.
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-delay in delivery.
-order at 190 euros and not a single gift in my package (hat care). disappointed and I would even say very disappointed.
Response from Chapellerie Traclet
Hello
As indicated during our exchanges, one of the Tilley hats had a delay because it is made in Canada and with the Covid pandemic, the hat has been delayed a lot.
We have taken your comment into account for a care product.
We can offer to send you a hat brush.
Thank you for your feedback.
Best regards
Traclet
As indicated during our exchanges, one of the Tilley hats had a delay because it is made in Canada and with the Covid pandemic, the hat has been delayed a lot.
We have taken your comment into account for a care product.
We can offer to send you a hat brush.
Thank you for your feedback.
Best regards
Traclet
A
Rating: 2 out of 5
Order received a week later, without order tracking, even though I had paid for express delivery (max 48h).
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Response from Chapellerie Traclet
Hello
Please excuse us, the order was placed Friday afternoon and it was sent out on Monday by TNT.
An email was indeed sent on Monday at 6 PM.
Following your calls this week we have made complaints.
To date we have not received any feedback from TNT.
We will keep you informed on Monday.
Best regards
Traclet
Please excuse us, the order was placed Friday afternoon and it was sent out on Monday by TNT.
An email was indeed sent on Monday at 6 PM.
Following your calls this week we have made complaints.
To date we have not received any feedback from TNT.
We will keep you informed on Monday.
Best regards
Traclet
A
Rating: 4 out of 5
A successful first experience! Quick processing of the order, well-prepared package, a compliant product = A satisfied customer. See you soon hat shop!
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A
Rating: 4 out of 5
Perfect service and products.
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