Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
No delivery time respected, no apologies, no commercial gesture. Too bad the product is very good
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Response from Chapellerie Traclet
Hello
I find this comment unfortunate as we have clearly explained the delivery delay and we apologized for this delay in an email.
Furthermore, we provided you with a hat box worth 10 euros as a commercial gesture.
Please let us know what else you would like to satisfy you.
Thank you anyway for your comment on the product.
Best regards
Traclet
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/01/2021
Nothing to report. Fast delivery to the relay point....
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/01/2021
The rain scarves are not very enveloping to protect the entire hairstyle from the rain. However, the hats are perfect.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/01/2021
The site is well done but you should include the dimensions of the hats.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/01/2021
Great choice of products that seem to be of quality. Fast delivery. Correct prices.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/01/2021
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/01/2021
Very good for the delay and the merchandise; quite good for the packaging.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 08/01/2021
I find the cap not compliant, way too big
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Response from Chapellerie Traclet
Hello, in this case, it is of course possible to change it for a less wide model.
This type of cap is indeed the Irish cap of the peaky type. Then, depending on the face, it can also change on oneself.
Remaining at your disposal.
Best regards
Traclet
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/01/2021
Great site and product.
The search engine can be improved
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/01/2021
very satisfied with the cap
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/12/2020
Fast delivery, and very nice hat!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/12/2020
I received the hat more than three weeks after the order!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/01/2021
Good overall.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/12/2020
Ordered a Stetson Main Tweed cap for a Christmas gift. Impeccable service. Well-packaged parcel, received on the indicated dates with regular tracking.
A size issue when taking the recommended one below... Too bad, as I had to return (at my expense) the parcel for an exchange to the correct size. Fortunately, the email exchanges are responsive and clear, and the new shipment could be made very quickly and directly to the address of the person who was to receive the gift. This is not the first time I have ordered and I am generally very satisfied.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/01/2021
Impossible to reach customer service by phone. Unable to pay with Paypal. Lack of information on the inner linings. 3 points to resolve. Fast delivery and good product.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/01/2021
GOOD FOLLOW-UP; speed
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/01/2021
Fast delivery but the package was very damaged and open; fortunately, the item was fine, but for the price paid, it is still disappointing.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/01/2021
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/01/2021
Very well organized. Easy. user-friendly
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/01/2021
Satisfied
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/12/2020
The little chocolates are nice
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/01/2021
No prepaid return label for the product's reshipment.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/01/2021
Clear site and easy search
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/01/2021
turban that fits easily, beautiful quality of fabric
I am satisfied with my purchase
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/01/2021
Site okay, delivery okay, but one of the two models is a bit tight even though I provided the same size of 58.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/12/2020
Very intuitive
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/12/2020
I waited a long time for the hat to be available for sale.
When it became available, I did not receive a message informing me even though I had filled out the form to be notified.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 31/12/2020
One size but really too small.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 02/12/2020
I placed an order on December 2. As soon as I finished, I received a first questionnaire from you. Then, after almost 3 weeks of silence, I sent an email asking what was happening since I had received nothing. In response, I was told that the package had been sent while I had no information from the postal service. A week later, still having nothing, a new email with a delivery deadline. A package arrived on Monday, January 4, with only 2 items. I asked for explanations for these items and I am still waiting for a response.
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Response from Chapellerie Traclet
hello
you received an email from avis verify because we already made a first shipment as we indicated in our emails.
A second shipment was made of the items we still had in stock. We should send you the missing items by next week.
Sorry, we were able to respond yesterday to your email of the day.
Thank you for your understanding, please excuse us for these inconveniences beyond our control due to the non-receipt of the first shipment.
Best regards
Traclet
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/12/2020
Did not receive the correct item. Following the various emails sent to customer service, I am told that the fur can have a different color! I ask to be reimbursed for the shipping costs, no reaction. I return the hat, what about the return costs?
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Response from Chapellerie Traclet
Hello
the hat is indeed the beige Chamonix hat and as indicated on this model, our manufacturer delivers either with a solid beige fur or with black spots. We offered to send you the hat with the black tips which you refused.
Best regards
Traclet
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 29/12/2020
I have not yet received the ordered product
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Response from Chapellerie Traclet
Hello
the order for the beret was sent on December 30, 2020 from us.
Here is the Colissimo tracking that was sent to you by email. The package is still currently in the postal network and is normally following its delivery.
https://www.laposte.fr/outils/suivre-vos-envois?code=CF207123469FR
We have just made a complaint for tracking verification;
remaining at your disposal.
Best regards
Traclet
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/12/2020
Simple to use site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/12/2020
Fast delivery.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/12/2020
everything is OK
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/12/2020
Very satisfied
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/12/2020
The reading on the availability of item sizes is not clear.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/12/2020
Good, nothing to report
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/12/2020
Hello
Your relay point the bar of the station in Saint Leu d'Esserent is inexplicably closed no response to phone calls so I could not go pick up my purchase.
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Response from Chapellerie Traclet
Hello
please excuse us for this inconvenience beyond our control
here are the hours of the pickup point
Monday 06:00-14:00 16:00-18:30 - -
Tuesday 06:00-14:00 16:00-18:30 - -
Wednesday 06:00-14:00 16:00-18:30 - -
Thursday 06:00-14:00 16:00-18:30 - -
Friday 06:00-14:00 16:00-18:30 - -
Saturday 08:00-13:00 15:00-17:30
sincerely
Traclet
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/12/2020
Wrong item sent and nonexistent after-sales service
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Response from Chapellerie Traclet
Hello
yes we sent you an email regarding the follow-up of your order and the issue encountered.
Unfortunately, currently the manufacturing companies are on vacation, we have not received any feedback from them.
We propose to send you a return label to return the product that does not fit.
sincerely
Traclet
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/12/2020
Well received but the box was damaged.
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