Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Still have not received my order placed since November 26. I can understand that with the holidays there may be delays but no email from them and no response to the 2 I sent them. However, the amount has been debited from my account. First and last time I place an order with them.
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Response from Chapellerie Traclet
Hello
as replied by email twice to your email registered on the site, the bowler hat in size 52 cm was in production. It should leave at the end of the week, either Friday from us.
We also just left you a voicemail, hoping you received at least one of the three messages.
Sincerely
Traclet
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/12/2020
top!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/11/2020
Too bad returns are not free
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/12/2020
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/12/2020
perfect beautiful quality and inexpensive
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/12/2020
Very easy navigation on the site, ultra-fast delivery, very nice product, but I would have thought that at this price, the cap would be lined.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/11/2020
Package received quickly, solid packaging, the cap corresponds exactly to what I wanted
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/12/2020
Difficulties paying on the site. I both have no account and an account!! When I want to create one I already have an account and when I want to log in I don't have an account?!! I ended up placing my order by phone
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/12/2020
Fast delivery and compliant product!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/12/2020
The site is well designed, a lot of choices and nothing to say about the very fast and tracked delivery. But I am disappointed with the ordered product: given the brand (presented as a reference in the field) I expected at least a correct label inside the beret and/or a somewhat 'classy' packaging. The basic white label is barely readable and the beret was simply slipped into a bubble envelope, with no protection at all... I hope at least that the size will fit, as it is a gift for Christmas...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/12/2020
I had all the information about the shipment
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/11/2020
Package not received despite three reminders where I was made to wait saying stock pending!
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Response from Chapellerie Traclet
Hello
as indicated when ordering, it had to be manufactured.
During your last call, we indicated we would send you an order tracking, which we have done and are providing you again today.
colissimo 6H12210928128
sincerely
Traclet
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/12/2020
I recommend without hesitation, the item is top and of good quality as I wanted.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 07/12/2020
It mentions product available and once the order is paid, I am told that there is a stock shortage.
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Response from Chapellerie Traclet
Hello
the information is well noted in red on the product sheet (4-5 weeks) but also on the order summary and confirmed by email
https://www.chapellerie-traclet.com/fr/casquette-irlandaise/3074-casquette-irlandaise-bleu-chine-hanna-hats.html
sincerely
Traclet
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 28/11/2020
Disappointed because when I ordered I had the choice between size 57 or 59 and upon receipt it turned out to be M or L so size error
Misinformed and extra cost for exchange!!!
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Response from Chapellerie Traclet
Hello
the size of hats at the international level is 56/57 or M and L 58/59 cm.
You chose during the order a size 59 or L.
This does not change anything about the error during the order.
Since you want a size 57 or M which is equivalent.
Thank you for your feedback.
Best regards
Traclet
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 06/12/2020
I have not yet received delivery
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Response from Chapellerie Traclet
hello
yes it is normal since as indicated during the order, the cap will leave at the end of the week from us.
Best regards
Traclet
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/12/2020
Not satisfied with the packaging as it was torn on top by your services. Moreover, the small message written on the box did not have time to dry which does not allow me to open it in its state and to foresee new packaging.
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Response from Chapellerie Traclet
Hello, we apologize for this inconvenience. We try to be careful but in this case, we may have gone a bit too fast when putting it in the box. We have offered to send you a new one to resolve this problem. Best regards, Traclet
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/12/2020
Acceptance of an order for an item not held in stock. We only know about the stock shortage after paying for the order!
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Response from Chapellerie Traclet
Hello, the information about the delivery time is indicated in red when choosing the size, a second time in the order summary also in red and a third time sent by email. The information about the delay is therefore indicated twice and a third time by email. Best regards, Traclet
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/11/2020
Order processed on time
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/11/2020
The sailor cap is of good quality, but we will have to see over time, but in terms of detail and finish, it is also very nice
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/11/2020
Fast... it will take more time to evaluate the product
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/11/2020
The site does not provide enough details about the shape and dimensions of the hat
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/11/2020
Item conforms to the order. Very fast delivery time (2 days).
Small downside, the packaging box is a bit fragile, arrives all dented!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/11/2020
Beautiful product. However, insufficient packaging for a luxurious leather product.
I wear other Stetson hats in 57 and the cap fits a bit smaller in 57.
The Traclet site is nice. Integrate a small comparator and detail the search filters a bit more. There are errors. Missing that little touch to find yourself on the first step. Regards and thank you.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/11/2020
Very friendly person on the phone
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/11/2020
Serious customer service. Quick response. Fast delivery.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/11/2020
Not cool! The site is pleasant, order placed, payment accepted, and oops,
at that moment, so end of payment, we know there is a stock shortage
to finish, we do not know in how many years we will be delivered
this information is missing which is important as it allows potential buyers to turn to another hat shop!
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Response from Chapellerie Traclet
Hello
the information on the delay is well noted in red when choosing the size
https://www.chapellerie-traclet.com/fr/chapka-toque/1096-ushanka-blanc.html
(delay 2-3 weeks)
Then, it is also included in the order summary in red
And then the information is sent by email.
The chapka should leave next week from us.
For any information, we are reachable by email and by phone at 04 77 71 40 58
Best regards
Traclet
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/11/2020
Satisfied with the fast delivery.
Less of the "gift package" with the accompanying note written in pen on the package.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/11/2020
The site is good, however it should be clearer for products not available in certain sizes because I had to call them.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/11/2020
User-friendly and easy to use site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/11/2020
Fast delivery
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/11/2020
See packaging comment
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/11/2020
Cap received with a defect and not the selected color
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/11/2020
Not yet received the order
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/11/2020
Being able to open the item pages without 'losing the thread' would be more practical
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/11/2020
Very satisfied
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/11/2020
Order received quickly
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/10/2020
The product received is compliant and my deadlines are correct but customer follow-up leaves something to be desired.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/11/2020
the wool is of very good quality as well as the workmanship; however, the lining leather does not seem very durable. We'll see... the size seems 'tight' but the leather should stretch. Good purchase, I will recommend in the future.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/11/2020
Fast delivery, very nice material, I recommend
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